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Success Story: Cofton Holidays
Cofton Holidays enhances onboarding and boosts compliance with Access LMS EVO
Cofton Holidays is an award-winning, family-run holiday park in Dawlish, Devon. Welcoming up to 2,300 guests during peak season and supported by a team of around 230 employees, the business has been a much-loved destination for 50 years. As part of its commitment to delivering a smooth, people-centred working experience, the team set out to modernise their onboarding process and strengthen visibility of essential compliance training.
The Challenge
Before introducing Access LMS EVO, Cofton Holidays’ onboarding process relied heavily on paper forms and manual administration. Training records were scattered, reporting was labour-intensive, and the system didn’t integrate cleanly with their existing HR platform, PeopleHR.
The People & Culture team needed a modern solution that would:
- Integrate seamlessly with PeopleHR
- Allow new starters to complete tasks easily via mobile devices
- Offer an improved experience for learners and managers
- Provide accurate, reliable compliance reporting
- Continue to evolve, rather than remain static
The Solution
Access LMS EVO was chosen for its ease of use, mobile accessibility and native integration with PeopleHR. This seamless connection meant onboarding could be delivered consistently, with tasks automatically issued and progress tracked.
A key advantage for the team was giving ownership of onboarding back to employees. Learners can now monitor their own progress, access training from their phone and work through modules in a logical, intuitive format. Managers also have clearer oversight, helping them support new starters from day one.
The Results
Since adopting Access LMS EVO, Cofton Holidays has seen significant improvements in engagement, efficiency and compliance:
- Weekly, monthly and board-level reporting provides complete transparency
- Business compliance benchmark of 95%, with current completion rates at 91% and climbing
- Notable savings on external training, with more content now delivered online
- A quicker, more efficient onboarding journey, removing the need for paper
- A far better learner experience — simple navigation, mobile-friendly access and clear progress tracking
Martin highlights that the team is “much, much more compliant than we ever were before,” with digital onboarding delivering both time efficiencies and stronger engagement.
Looking Ahead
With Access LMS EVO continuing to develop, Cofton Holidays is confident about the partnership’s future. The team is excited to build further on their digital learning capabilities and maintain consistently high standards across the business.
“It’s very easy to use and easy to administer. What you see today with Access LMS EVO is a product that continues to improve — and we’re excited about what comes next.”
— Martin Russell, Head of People & Culture, Cofton Holidays