Case study:
NG Bailey streamlines with COINS ERP+

NG Bailey have identified nine key business benefits since implementing COINS ERP+, these are: 

Improved Remote Working 

Implementing a single sign-on has meant that users can log in to COINS ERP+  wherever they are based, making it easier for people to work remotely. 

‘At a Glance’ Information 

Job-specific COINS desktops have been set up with shortcuts and functions relative to roles, providing excellent functionality for end users. 

Introducing COINS ERP+ Desktops for each business department has made it easier to access commonly used functionality whilst remaining visually attractive. In some cases widgets have been used to show at-a-glance critical information, which aids daily management.

Andrew Stickland, Senior Systems Analyst, NG Bailey 

Working Smarter 

Invoice processing and query resolution used to be a major problem for finance and procurement teams with issues previously being managed ‘off-system’ via phone calls and emails. 

Now, following the adoption of COINS ‘Problem invoice’ and ‘Missing ticket’ solutions, invoice queries can be resolved directly within COINS, saving time and increasing visibility. 

COINS ERP+ enables approval rules and tolerances to be set up, speeding up online approvals, which, when done hundreds of times a week, makes a huge difference. 

People are not spending as much time on administration, which means they can focus on more value-added activities. It’s an improvement all round in the way we are working.

Steve Barnett, NG Bailey 

HR Features  

The implementation of COINS ERP+ has made it easier for NG Bailey to onboard new employees and support career progression within the company due to new role-based access features. 

As job roles have been built into COINS, new employees can now be set-up quickly as users by their line manager, enabling immediate access to the functions their role requires. 

Improved Functionality 

COINS ERP+ has been enthusiastically adopted across NG Bailey as a result of features which make everyday tasks much simpler. 

User friendly features include: 

• Ability to view multiple tabs and screens 
• Ability to easily copy and paste from one screen to another 
• Ability to easily drill down, filter and search 
• Easily load journals and produce reports 
• Bulk uploads/downloads 
• Easily export to Excel 

COINS ERP+ Forms has allowed us to produce professional looking PDF documents whilst saving costs by replacing a third-party system and its related interfaces.

Andrew Stickland, NG Bailey 

Efficiency and Empowerment  

Business teams have now been empowered to take ownership of processes relating to their roles, which both improves efficiency and removes bottlenecks. 

What COINS ERP+ has done is create new opportunities for the transactions team to do a job that the customers want done. COINS is slick and quick but it’s the faith I put in my team to use the system to its ability which gets us the great achievements 

 Michelle Baxendale, Group Transactions Manager, NG Bailey 

Digitisation of VAT and Tax 

NG Bailey are now able to benefit from the ‘Domestic reverse charge’ and ‘Making tax digital’ functionality which comes as standard in COINS ERP+. 

Smarter Procurement 

Procurement processes have been transformed, with streamlined invoice handling, reduced delays and minimal manual intervention. 

My team now have better visibility using various workbenches.  The functionality is faster, clearer and more detailed.  Having the ability to attach various documents to requisitions, purchase orders and invoices by various teams is so time saving and efficient.  Everything in one place making our lives easier!

Suzanne M C Silcock, Group Head of P2P, Strategic Sourcing & Systems Procurement, NG Bailey 

Improved Security 

COINS ERP+ has powerful security features which means that you can provide access to the maximum amount of information with minimum commercial risk. For example: 

• The procurement team have full access to the subcontract ledger, purchase ledger and contract ledgers which helps them with query resolution. 
• Site-based teams can access order, supplier and certificate details immediately within COINS 

This really helps us with maintaining security and auditing activity, it both saves time and makes things a lot easier for ICT.

Haroon Esmail, NG Bailey 

Prior to implementing COINS ERP+, NG Bailey managed a significant number of different security set-ups, which have now been streamlined. A strategy of developing security groups relating to roles has been adopted enabling the number of security groups to be greatly reduced. 

Migration to COINS ERP+ allowed us to rationalise our security groups. We've now got far fewer groups and these are built into COINS Roles. Doing this has also allowed us to create a new way of getting access to the system. It also helps massively with the yearly audit. Something I think we should be very proud of.

Ryan Smith, Systems Analyst, NG Bailey