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Hospitality CRM
Acteol CRM
Why choose Acteol CRM?
Made for hospitality
Acteol is THE CRM built specifically for hospitality, helping operators increase guest spend by over 130% and boost visit frequency by 60%.
Smart segmentation
Bring together every guest interaction in a Single Customer View – from Wi-Fi and bookings to EPoS and loyalty.
Build customer journeys
Triggers emails and SMS based on guest behaviours. No more guesswork. Just powerful, automated journeys that turn guests into regulars.
Performance analytics
Acteol CRM is your strategic growth engine, helping you control costs, prove performance and scale with confidence through real-time dashboards.
Hospitality CRM solutions for every business size
Unlike competitors, Acteol is completely scalable and intuitive, easily plugging into your existing tech stack and unifying all of your guest data. So, whether you're a smaller hospitality business or a large enterprise, Acteol has the perfect CRM for you.
Acteol SE
Acteol Atreemo
Which Acteol CRM solution best fits your needs?
What are the benefits of using Acteol CRM?
Did you know that 99% of email users check their inbox daily? And that email marketing produces 174% more conversions than social media, while costing less in time and effort than other forms of marketing?
It’s time to know more, do less and bring back guests faster:
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Deliver a more attentive experience and enhance engagement by harnessing data-driven behavior and personality insights to better understand your guests' needs.
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Increase customer loyalty and drive more repeat visits from your existing customer base.
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Improve your operational efficiency and reduce manual workload by connecting all your business data in one place with seamless software integrations.
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Protect your guests and your reputation with our enterprise-grade security, keeping your customer data safe, secure and compliant.
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Scale easily with a flexible, dependable solution that accommodates your business growth.
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Feel fully supported as you rely on dedicated guidance from your personal Access Customer Account Manager
Join thousands of restaurants, pubs, bars and hotels using Acteol
Maximise ROI with Acteol CRM
How much can you increase your profits with Acteol CRM? Explore your revenue potential with our Acteol CRM ROI calculator.
*All data has been collected from the platforms of our Acteol customers and anonymised.
£
attributed spend
from email campaigns over a 2 month period, by a 20 site casual dining pub brand
£
total spend generated
from a small self-serve fast casual brand’s email campaigns in one month
£
revenue
from a Christmas campaign by a large pub company
Customer Success Story: Franco Manca
If you’re looking for proof that a great customer experience can translate to tangible results, look no further than this case study on popular restaurant chain Franco Manca. By implementing our restaurant CRM,Franco Manca was able to streamline their operations, provide more personalised experiences, and build stronger relationships with customers.
The results speak for themselves: Franco Manca saw a 13% increase in repeat visits, a 15% increase in revenue per visit, and a 20% increase in customer feedback ratings.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality operations to the next level through targeted marketing and customer engagement.
What do our customers say about Acteol?
"Bringing Acteol on board as well has really helped us to understand the customer journey, so we have that full circle of engaging the customer right from the start."
"We wanted to make sure our customers only received communications that were relevant to their interests."
"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers.
We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."
"We have had a very positive experience with Acteol’s Atreemo. Not only has the software been helpful in creating more intelligent and bespoke marketing campaigns and learning more about our audience, but the help and guidance from the support team has been vital in creating a forward thinking CRM strategy."
"The results speak for themselves: Franco Manca saw a 13% increase in repeat visits, a 15% increase in revenue per visit, and a 20% increase in customer feedback ratings."
"It has become an integral part of the tools I use to influence business decisions. The differentiator between Acteol and its competitors will always be their willingness to work on integrations with other providers allowing me to…better understand behaviour. Supported by a variety of modules [it simplifies] the number of platforms we use."
"The software is not only intuitive to navigate and give us an invaluable SCV, but Acteol also provides the support required to be able to use it effectively. Being able to manage our customer database through a system that can be integrated with our wide suite of data sources allows us to work more efficiently at all levels within the business."
"I have nothing but positive feedback from my experience with Acteol’s Atreemo so far. It’s been a pleasure working with such a powerful platform combined with a knowledgeable and helpful team. Our Account Support team are always on hand to help. They have been particularly supportive in putting together and executing a new CRM strategy for our business, plus taking our digital marketing department to the next level."
"The Atreemo system has allowed us to better gather and read data and get to know our guests by tracking visits and usage of vouchers. We have also been able to introduce a loyalty scheme which we can also track. I can always rely on [the account team] to keep track of our requests and projects, get tasks done and make suggestions for future projects. And raise anything I may have missed!"
See how Acteol CRM helps encourage return visits and customer loyalty
Explore our hospitality guest engagement solutions
Access Hospitality’s connected hospitality software is used in over 45,000 hospitality sites across the UK, helping operators to deliver great guest experiences and improve gross profit.