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Electronic Call Monitoring
Our home care and care agency electronic call monitoring system accurately records all care visit information reliably, accurately and discretely. This includes your visit start times, end times duration, and actual location. We also provide a more sophisticated care monitoring system, to monitor clients’ movements, health vitals, behavioural patterns and more.
Electronic Call Monitoring is integrated with The Access Group's other care applications including care rostering and care planning. This keeps your call monitoring data and care records consistent, and helps drive associated processes such as invoicing and auditing.
Improve administrative process with Access Electronic Call Monitoring
Just some of the advantages of using electronic call monitoring include monitoring care workers in real-time, recording evidence of visitors, enabling accurate pay and invoicing, and more.
We provide all types of electronic call monitoring systems, integrated with our home care rostering software, so we can work together to find the perfect option for you. Give yourself, clients and regulators peace of mind that care visits have been completed thoroughly and efficiently.
Our electronic call-monitoring software can be combined with integrated care solutions to keep all of your call-monitoring data and care records consistent.
Electronic Call Monitoring systems to suit your needs
Whatever kind of care service you provide or even if you are a local authority commissioner, we have an Electronic Call Monitoring system to fit your needs and preferences.
- Electronic Call Monitoring enabled on both an integrated mobile app or via landline phones
- Use a range of visit verification methods to suit your needs including QR Codes, NFC Tags, Landline and GPS
- Be alerted to visit issues when necessary, such as missed, late or short visits
- Included and integrated with The Access Group's care rostering and care planning software and with our CM (also known as CM2000) system
- Data and dashboards that enable you to understand issues with visit compliance so you can take action to address them
Care Monitoring systems – Helping delay future care needs
Care monitoring systems, when used with our technology-enabled care combine both traditional reactive alarm functionality with proactive digital monitoring of daily life.
Our care monitoring systems offer advanced next generation monitoring ecosystems which goes beyond traditional methods of logging care worker time and attendance and instead enables better preventative and proactive approaches to care.
Individuals who need care can then remain at home for longer to help delay future care needs, increase their independence, reduce their dependency on clinical support and care homes, and provide reassurance to their loved ones that they are safe and well.
Our dynamic combination of both software and hardware allows attention to be provided on demand so timely alerts can be sent through the Access Assure App to keep family members and the wider care support circle reassurance their loved ones are ok. Loved ones and care providers can be notified of any behavioural changes before something more critical takes place whilst helping individuals achieve their independent living goals.
Access Assure offers digital telecare to accelerate change to care provisions to shift care models to a preventative and proactive care approach allowing the care location to be anywhere at anytime.
Electronic Call Monitoring For Home Care
Electronic Call Monitoring for home care agencies - included and fully integrated with The Access Group's digital care plan and rostering software. Our care monitoring system helps to monitor individual’s day-to-day lives and send out alerts of any behaviour changes before something more critical happens.
Find out how to choose the best Electronic Call Monitoring option for you.
- Track staff time and attendance using the method that is best for your care service, including NFC Tags, QR Codes, landline telephone, manual check in and location verification with GPS
- Keep an accurate audit trail of visits and contact time to meet statutory and contractual requirements, and regulatory standards.
- Data from Electronic Call Monitoring feeds into dashboards that enable you to track, identify and take action on key indicators, such as missed, late or short visits
- Integrates with other Access Group care applications including rostering, care planning, care compliance and CM2000.
- Ready with pre-configured alerts for missed visits and other detrimental events. You can customise these settings to determine what should trigger an alert and who should be notified
- When used with our care planning application you have a holistic view of each visit, including activities completed, medicines taken, care notes and more
- Quickly and easily reconcile planned vs. actual visits
- Generate payroll, invoicing and report information quickly and accurately
- When used in conjunction with Access Assure to help provide care providers and loved ones the visibility they need to deliver both preventative and proactive person-centred care
- Care monitoring systems that prolongs independence, provides reassurance, and delays future care needs
ECM Systems For Local Government Commissioners
Our ECM system ensures local authority commissioners can monitor the care that service users are receiving, whether through inhouse and reablement services or third party care providers.
Electronic Call Monitoring works in conjunction with The Access Group's wider suite of solutions for local authority social care departments. This combination of systems and shared data gives you the assurance that people are receiving the care they are entitled to and information to improve services.
- Flexible options for visit verification including landline or mobile app
- Gives you accurate information of service user contributions for fair charging
- Integrated with Access PAMMs care market management solution to assist in your duties to manage, oversee and shape your local care markets
- Integrated with our local authority Finance Manager to improve efficiency care provider invoicing
- Gives you a wide range of datapoints for more informed provider reviews and contract management
When used with our technology-enabled care, our care monitoring systems offer a variety of benefits to help deliver better person-centred care which can be easily adapted as needs change.
Through our Access Assure App loved ones and carers alike can set up smart alerts to cater to every individual need to provide reassurance that they can be notified when typical routines are both being followed and when their behaviour changes, so support can be applied quickly to prevent any additional health issues or hospital admissions.
ECM software - Part of your Access Workspace for Care
Electronic Call Monitoring works best when integrated with related digital applications, such as rostering for care, finance, care planning and technology-enabled care.
In Access Workspace for Care all your care software is accessed through one sign in, with continuously updated insights to enable you to be able to use care monitoring systems more efficiently so you can work more efficiently, respond to events faster and make more informed decisions using a range of intuitive dashboards and reports.
