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Self-ordering kiosk
That feeling of cutting queues, increasing spend and serving guests faster
QikServe Evo's AI-powered self-ordering kiosk reduces queues, increases average order value with built-in upsells and improves accuracy by sending orders straight to the kitchen.
Already proven in Quick Service Restaurants (QSR) and casual dining, kiosks are becoming a must-have for restaurants and cafés that want to serve more guests with less stress.
Why choose our Qikserve Evo self-ordering kiosk?
Self-ordering kiosks streamline service, grow sales and reduce errors, all while giving guests more control.
How do kiosks reduce queues?
They absorb peak-time demand, taking pressure off tills and counters.
How do kiosks increase average order value?
On-screen prompts encourage guests to add sides, drinks, combos and desserts.
How fast is ROI on kiosks?
Operators report payback in as little as 59 days.
How do kiosks improve order accuracy?
Guests confirm their own order details before paying, cutting mistakes and reducing food waste.
How do kiosks support staff efficiency?
By handling transactional tasks, kiosks free teams to focus on guest experience.
Our self-ordering kiosk customers benefit from:
k
Daily kiosk transactions
days
to see a return on investment
million
menu combination capacity
Key features of our self-ordering kiosk
QikServe Evo's self-ordering kiosk is designed specifically for restaurants, cafés and QSR to drive efficiency, revenue and loyalty. It combines guest-facing convenience with the operational controls you need to stay in control.
Smart automated upselling
Suggest sides, drinks, desserts and combos to increase basket size
Menu sync
Real-time menu update across kiosks, mobile and EPoS
Payments & tips
Fully integrated with payments for secure checkout
Order routing
Direct to your kitchen display system for speed and accuracy
Loyalty integration
Capture guest data and link to your CRM and loyalty tools
Multi-language & accessibility
Remove barriers for international and accessibility needs
Operational controls
Stock awareness, timed menus and restrictions built in
Proactive performance alerts
AI assistant surfaces issues before they impact guests, so service never slows
Live dashboards and Copilot
Ask “Which kiosk drives the most revenue?” and get instant answers
Let us show you how Self-Ordering Kiosks can streamline your service, boost your ATV and help your business run smarter - not harder.
How do self-ordering kiosks work?
A self-ordering kiosk lets guests browse, customise and pay for their order at a touchscreen, with everything instantly synced to your EPoS and the kitchen. They make the guest journey simple and intuitive, while keeping operations fully joined up with EPoS, stock and reporting.
1. Browse
Guests walk up and select their language preference. They browse the digital menu with images, add-ons and smart upsell prompts.
2. Order
The guest customises their order with modifiers, combos, extras or deals.
3. Payment
Payment is made at the kiosk via card, contactless or mobile wallet, with tipping enabled.
4. Connect
Order routes directly to the kitchen or bar via the kitchen display system.
5. Update
EPoS updates stock levels and reporting in real time, automatically removing 86’d items.
6. Collect
Guests collect a receipt or ticket (optional) and wait for their order.
When to use kiosks vs other ordering systems
Self-ordering kiosks are best for high-volume venues that need to reduce queues and keep service flowing, while mobile or counter ordering may suit other settings.
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Self-Ordering Kiosk - Best for QSR, cafés and casual dining with high throughput.
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Order and Pay at Table - Ideal for pubs, bars and restaurants focused on sit-down service.
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Mobile Ordering - Perfect for venues that want to offer in-venue dining, click & collect and delivery options to capture every customer.
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Counter service - Works in low-volume or traditional settings.
Many operators adopt a hybrid approach, using kiosks to capture peak demand and mobile or table ordering for flexibility.
Integration with your tech ecosystem
QikServe Evo’s self-ordering kiosks are part of a connected hospitality ecosystem. They integrate with your core systems so every order, payment and update is joined up.
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Digital Ordering - From QR codes to kiosks and more
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EPoS Evo - Real-time menu sync, stock updates and reporting
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Payments - Secure card and mobile payments with tips
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CRM & Loyalty - Capture guest data, reward loyalty, personalise offers
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Stock Control - Prevent out-of-stock items being ordered
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Kitchen Display System (KDS) - Instant order routing for faster service
Discover how QikServe Evo's self-ordering kiosk can drive efficiency, revenue and loyalty.
Here's what our customers think of our self ordering kiosks
"The implementation of this solution has revolutionised our food and beverage offering for guests. It's enabled us to use technology as an opportunity to increase our offer for many more of our brands, not just via the dine-in offer that we have historically had."
Self-Ordering Kiosk FAQ’s
What is a self-ordering kiosk?
A self-ordering kiosk is a digital ordering system that allows guests to browse menus, customise orders, and pay directly at a kiosk without waiting for staff. These kiosks are ideal for high-volume environments like QSRs, cafés and casual dining, helping to reduce queues and improve order accuracy.
How does a self-ordering kiosk increase average order value?
Self-ordering kiosks use smart upsell prompts, add-ons, modifiers and combo suggestions to encourage guests to spend more. By guiding guests through extras like sides, drinks and desserts during checkout, operators see measurable increases in basket size and revenue.
How does a kiosk integrate with PoS and payments?
Our self-ordering kiosks integrate seamlessly with Access EPoS Evo for real-time menu updates, stock tracking, and reporting. Payments and tips are handled through Access Payments, supporting card, mobile, and contactless transactions. Orders flow directly to the KDS for fast, accurate preparation.
What’s the difference between a self-ordering kiosk and order-at-table?
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Self-Ordering Kiosk - Guests order and pay independently on a screen, reducing queues and freeing staff.
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Order and Pay at Table - Guests order and pay on their phone with sit-down service, ideal for pubs and restaurants.
How do kiosks route orders to the kitchen and stay stock-aware?
Orders placed at the kiosk are sent instantly to the KDS, while your EPoS integration ensures stock levels are updated in real time. Items marked as unavailable (86’d) are automatically removed from the menu, preventing errors and waste.
How do I configure kiosk menus and upsells?
Menus are managed in the EPoS back office. Operators can set modifiers, sides and combos, which display as prompts during checkout. All kiosk hardware is fully configured and ready to go, so you can focus on what matters: serving your guests.
Are kiosks accessible for guests with disabilities or special needs?
Kiosks are built to meet global accessibility standards including WCAG, ADA, DDA, and EEA compliance. Featuring wheelchair-adapted design, sight impairment support, screen readers, and multi-language functionality, they ensure every guest can self-serve with ease.
What are the accessibility & operational considerations with kiosks?
Placing and configuring kiosks correctly helps maximise guest experience and operational efficiency.
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Screen placement - Position kiosks to ease flow and avoid bottlenecks
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Staffing - Reduce till staff requirements, redeploy to guest experience
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Cleaning & hygiene - Easy-clean screens and stands
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Multi-language support - Remove barriers for international guests
Can I customise the kiosk to match my brand?
From wall-mounted and countertop units to freestanding floor kiosks, we offer a range of options to suit your space, brand and service style. Plus, you can design your kiosk interface to reflect your brand. From the layout and colours on the screen to custom promotions and menu styling, it’s your experience, your way.
How does AI enhance kiosks?
Self-ordering kiosks are part of Access Hospitality’s AI-powered QikServe Evo offering.
QikServe Evo turns kiosks into intelligent AI-driven service hubs - predicting issues, optimising menus and providing instant insights. So, you can run smoother shifts with less stress.
