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From Legacy to Leading - Westin Pumps lays the foundations for future growth with Access FactoryMaster
Industry
Marine and Industrial Pump Supply & Repair
Business size
Medium
Challenge
- Legacy DOS-based system was not fit for purpose and difficult to train employees on
- Limited visibility into order progress affected customer satisfaction
- Plans for growth and collaboration across group companies limited by existing systems
Approach
Implemented Access FactoryMaster to transform operational efficiency and their customers’ experience
Result
- Streamlined operations and improved order tracking
- Increased productivity with multitasking features
- Delivered robust and measurable ROI
About Westin Pumps
Founded in 1972, Westin Pumps is a trusted provider of marine and industrial pump solutions. The company specialises in pump supply, overhaul, and repair, serving sectors from shipping and petrochemicals to food manufacturing and mining. Now part of the Westin Group, Westin Pumps benefits from shared facilities and collaboration with sister companies, enhancing service delivery and operational efficiency.
Modernising Operations with Access FactoryMaster
Before adopting Access FactoryMaster, Westin Pumps relied on a legacy DOS-based system that was difficult to train staff on and lacked flexibility. The transition to Access FactoryMaster brought immediate improvements in usability and integration.
Being a Windows-based solution enabled integration with existing systems and also helped Westin Pumps track order progress more effectively and respond faster to customer needs.
“We wanted to use Access FactoryMaster to leverage its flexibility, mostly with the aim of increasing our operational efficiency and therefore our customer satisfaction.”
Michael Limb
Administration Manager, Westin Pumps
Boosting Productivity and Transparency
One of the standout features for the team was the hotkey function, which allows users to open multiple windows simultaneously, dramatically improving multitasking and productivity.
Additionally, the freight line on invoices provided greater transparency for customers, clearly showing what charges were applied and improving trust and satisfaction.
Measurable improvements and benefits
Westin Pumps praised the training and consultancy provided by Access, which helped them get up to speed quickly and to apply best practices. Regular updates and guidance have supported continuous improvement.
“The support’s been top class. The training and consultancy is exactly what we need to progress.”
Michael Limb
Administration Manager, Westin Pumps
The implementation of Access FactoryMaster has delivered strong ROI, with measurable financial benefits and improved business productivity.
Transforming Operations with Access
Access FactoryMaster has become the backbone of Westin Pumps’ operations, streamlining order tracking, enhancing customer satisfaction, and improving internal productivity. With its flexible features, transparent invoicing, and reliable support, Access FactoryMaster has helped Westin Pumps modernise its systems and prepare for future growth within the Westin Group.
“Access FactoryMaster for us is an essential daily tool across our organisation. I would unreservedly recommend it.”
Michael Limb
Administration Manager, Westin Pumps
Watch the Video
See how Westin Pumps transformed their operations with Access FactoryMaster.