Hospitality CRM

Vouchers & Offers

Turn great offers, into measurable revenue

Delight guests, boost repeat visits and grow average spend with Acteol’s Vouchers & Offers module. Create unique or generic codes in minutes, deliver them across email, SMS, push or social, and validate redemptions in real time at EPoS. Every voucher is tracked end‑to‑end – so you’ll know what works, where it works, and how it impacts revenue.

Download Brochure Watch 2-min demo

Create & launch fast

Build unique or generic codes for any promotion – perfect for loyalty members or precisely targeted audience segments.

Omnichannel delivery

Send via email, SMS, push notifications or social channels to meet guests where they are.

Real-time EPoS validation

Validate redemptions instantly via direct EPoS integration for a seamless guest experience and clean data.

Full control with flexible rules

Decide where, when and how often a voucher can be used – by site, daypart, visit count and more.

Proven, measurable ROI

Track average redemption values and compare voucher-led transactions to non-voucher sales in the same period to quantify uplift.

Test, learn, optimise

Experiment with different rewards and mechanics to see which offers convert best – then scale the winners.

Scale without limits

Generate and track an unlimited number of codes across campaigns and brands.

Integrate everywhere

Use APIs to surface live offers in your apps, websites and partner channels.

01 05

Create your offer

Set the incentive, redemption rules, locations, dates and limits.

02 05

Choose your audience

Target loyalty members or any segment from your database.

03 05

Distribute across channels

Send codes via email, SMS, push or social – add a ‘Save to Wallet’ button to keep vouchers handy.

04 05

Redeem with confidence

Validate codes in real time at EPoS to prevent misuse and ensure smooth service.

05 05

Measure and improve

Track issuance, redemptions and revenue impact, compare to non voucher sales, and A/B test offers to optimise.

How can Acteol’s Vouchers & Offers help operators?

Win back lapsed guests with personalised incentives
Increase basket size with spend threshold offers (e.g., £20 off £50)
Drive daypart traffic with time-bound or day-of-week rules
Reward loyalty with exclusive member-only vouchers
Fill data gaps via surveys that trigger unique vouchers on completion
Promote new openings or quiet sites with location-specific offers

See how Stonegate drove engagement with Vouchers

Stonegate Group, the UK’s largest pub company, used real-time vouchers to deliver outstanding results:

81.5% email open rate – 4x the industry average
35% voucher redemption rate – 7x the industry average
0% unsubscribe rate – customers loved the experience

Discover how they did it!

Read the full case study

Encourage repeat purchases and customer visits

Watch 2 min demo Download Brochure

FAQs

Is this for gift vouchers?

No – this module handles promotional vouchers and offers. (Gift vouchers are managed separately.)

How do redemptions work at EPoS?

Acteol validates codes in real time via direct EPoS integrations to ensure accuracy and a smooth guest experience.

Can I control when/where a voucher is used?

Yes. Apply rules for sites, dates, dayparts and usage limits (e.g., single use, limited uses per guest).

Can I test different offers?

Absolutely. Run A/B tests on mechanics, values, audiences and channels to identify the best-performing combinations.

Can third parties show my offers?

Yes – use our APIs to surface offers in apps, websites or partner platforms.

Can I send to loyalty members or my broader database?

Both. Target loyalty members or any segment from your SCV, including new or lapsed guests.