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Fusion Consulting Group streamlines recruitment operations with Access Vincere Evo

Find out how a professional services firm transformed its recruitment arm with a seamless CRM upgrade, sleeker UX, enhanced visibility and automation - all powered by Access Vincere Evo. 

Challenge

  • Needed cloud-based CRM and ATS solution for easier access and regular updates.
  • Manual admin and fragmented processes slowing down recruitment operations.
  • Lack of visibility and reporting capabilities across teams.
  • Smooth transition required without disrupting long-time users.

Approach

  • Implemented Access Vincere Evo, combining CRM and ATS in one platform.
  • Focus on improving user experience and easing adoption for all staff.
  • System includes intelligent reporting, email trails, task tracking, and chatbot support.

Results

  • Real-time support via chatbot reduced ticket delays and improved efficiency.
  • Enhanced reporting and KPI tracking for managers and consultants.
  • Improved collaboration with visible handovers, emails, and tasks.
  • Increased user adoption, even among initially apprehensive staff.

Outdated tech holding back progress 

Fusion Consulting Group is a multidisciplinary professional services firm supporting SMEs and high-net-worth individuals with tax, legal, financial, and recruitment services.  

Fusion Consulting Group had been using Access RDB CRM (Pronet), for over a decade. While it had served the business well, it was no longer fit for purpose. 

After 10 years of using Pronet, we needed to upgrade to a cloud-based system with regular updates giving easier to access for everyone. We were looking for a fresh start to give our business a boost and bring us into the 21st century.

said Julia Griffiths, Operations Manager.

The team needed a modern solution that could offer both CRM and ATS functionality, streamline operations and reduce their manual admin. 

Access Vincere Evo’s all-in-one platform 

After reviewing several alternatives, Fusion Consulting Group chose Access Vincere Evo for its combined CRM and ATS capabilities. 

We looked at a few systems, but they were either very CRM-focused or very ATS-focused. Access Vincere Evo offered both - and that was a game changer.

Julia explained. 

The integration with Broadbean, which Fusion was already using, made the transition even smoother. Julia led the implementation from start to finish, working closely with Access’ onboarding team. 

This has been the culmination of two years of my blood, sweat and tears. But honestly, it’s been a breeze.

Despite initial nerves - especially from long-time users of the old system - the rollout was smooth and well-supported. 

Our project manager and our contact within the Access implementation team were both so calm and confident. Their support really spreads to the team.

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Greater visibility, faster reporting, and time saved 

Since going live, Fusion Consulting Group has seen immediate improvements in team collaboration, reporting, and day-to-day efficiency. 

#1 Real-time support: 

The chatbot within Vincere has been a game changer. It seems small, but it’s made everything run so much smoother. We no longer have to raise tickets and wait 48 hours for a response.

#2 Improved reporting: 

The intelligence and reporting function feels limitless. I can track KPIs, monitor consultants abroad, and report upwards without chasing spreadsheets.

#3 Seamless collaboration: 

With people dipping in and out of holidays, it’s been great to have everything visible — email trails, handovers, tasks. Everyone knows where things left off.

#4 User adoption: 

Even our most apprehensive team members now say how much they enjoy the system. It’s been a complete turnaround.

Automation and expansion 

Fusion Consulting Group is now preparing to roll out additional Access Vincere Evo modules. Julia is especially excited about automation: 

I want to see how automation can improve candidate hire rates, speed up recruitment, and help us nurture relationships that have gone quiet. It’s something I’ve never used before in recruitment - and I think it’s going to be a game changer.

Advice to others considering Access Vincere Evo 

If you think you need a new system, you probably do. Our process was seamless - no disruption to consultants, no disruption to managers. Just listen to your implementation team. They’ve done this 100 times, and it shows.

Discover how Access Vincere Evo can help your agency work smarter, not harder.

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