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How Autotech future-proofed their recruitment division with Access Recruitment CRM
When you're running a fast-moving, multi-division recruitment business, legacy systems can quietly become growth blockers. After 15 years relying on a heavily customised recruitment platform, the cracks were starting to show at Autotech Group – poor user adoption and rigid workflows were limiting their ability to innovate and scale.
With recruitment as a core revenue driver, Autotech Group needed a CRM that could flex with them, not against them. That’s why they looked to upgrade their tech with Access Recruitment CRM, a future-ready recruitment platform built to adapt, scale, and support every stage of growth.
Challenge
- Legacy recruitment system (10+ years old) had become rigid and difficult to scale.
- Bespoke customisation created barriers to change and slowed down innovation.
- Internal adoption of new systems was a known challenge across fast-paced divisions.
Approach
- Migration to Access Recruitment CRM to modernise operations and improve flexibility.
- Selected a Customer Success Premier Plan to support onboarding and drive adoption.
- Activated Access FlexPoints to streamline access to services and accelerate change.
Results
- Implemented a scalable, agile CRM that adapts to evolving business needs.
- Better user adoption and engagement, thanks to hands-on support from Access’ Customer Success team.
- Stronger growth potential across all business areas, with the ability to integrate additional Access solutions like HR and LMS.
Discover how Autotech Group scaled smarter with Access Recruitment CRM
Driving transformation across four divisions
Autotech Group is a multifaceted organisation with four key divisions, including their primary recruitment business. They specialise in placing MOT testers and technicians across the UK, serving both independent garages and major dealership networks.
Beyond recruitment, Autotech has expanded into training, internships, and even cybersecurity services. As the business grew, the team recognised that their tech stack needed to keep up.
We’d been using RDB for 10 to 15 years. It had a lot of bespoke development, and we reached a point where moving to Access Recruitment CRM made more sense for our future.
said Jack Salsbury, IT Infrastructure Manager at Autotech Group.
Timing the switch to scale with confidence
With recruitment at the heart of their operations, moving to a modern CRM was a strategic business decision.
Access Recruitment CRM is continuously evolving, We knew the time was right to migrate.
Migration projects can be complex, especially for a business used to highly customised tools. That’s where the Customer Success Premier Plan became crucial.
Adoption has always been a bit of a challenge for us, so having a dedicated Customer Success Manager guiding our team through the journey has made a real difference.
Unlocking agility with Access FlexPoints
One standout enabler for Autotech has been the use of Access FlexPoints. Rather than going through lengthy change request processes for every update or development need, the team can use FlexPoints to be able to act quickly on their requirements.
It allows us to access services without the pain of authorisation and development cycles. That’s huge for us as a fast-paced business.
Jack explained.
Built to grow with the business
With Access Recruitment CRM in place, Autotech is now well-positioned to continue growing across all four of its divisions. Jack highlighted that the flexibility of Access’s wider product ecosystem gives them confidence for the future.
I’d definitely recommend Access. From the CRM that adapts to our needs, to the Customer Success support, to additional tools like Access HR or LMS, it’s made our ongoing development easy, and we’re a growing business.