AccessYourHome homebuyer portal for Access Coins Evo

Access Construction launches AccessYourHome homebuyer portal for Coins Evo

In a world where parcels, flights and investments are tracked to the second, it is not unreasonable for homebuyers to expect this standard for the biggest purchase of their life.

However, every week, a homebuilder customer care team somewhere in the UK answers the same questions. Where is the build up to? Can you resend my warranty? Can I choose my fittings? Has anyone looked at the snag I logged? Every week, a homebuyer is left feeling uninformed and frustrated.

We've built AccessYourHome to stop that cycle. It's a new module within Access Coins Evo that gives every homebuyer a personalised, real-time view of their new home from the day they reserve a plot to the end of their warranty period.

Homebuyers can watch their build progress, choose their fixtures and fittings, book appointments, access their documents and log any issues – all in one place.

For your team, there is nothing to configure and nothing to maintain separately. AccessYourHome pulls directly from the data already in Access Coins Evo and presents it to the buyer in a clear, engaging way.There is no second system to manage, no manual publishing, and no duplicate data entry.

What is AccessYourHome?

AccessYourHome is a secure, mobile-compatible web portal that homebuyers access via a unique URL provided at reservation. They verify their identity with a two-factor email code and they're in. From any device, at any time, they can see:

Sales progress from reservation through to legal completion
Live build progress, updating automatically as construction stages advance in Coins Evo
All their documents - contracts, warranties, specifications, handover packs
Their choices and extras, confirmed and recorded back into Coins Evo
Upcoming appointments and key dates
Issues and snags they've raised, with live status updates

Everything the buyer sees is sourced automatically from Coins Evo modules in real-time.

Who is AccessYourHome for?

AccessYourHome is built for UK homebuilders using Access Coins Evo who want to reduce the operational cost of managing buyer relationships and modernise the experience they offer.

It's particularly relevant for homebuilders with 50 or more units under warranty or active reservation, where the cumulative cost of inbound buyer queries is a real and growing operational pressure.

What are the benefits of AccessYourHome?

For homebuilders, the impact is both operational and commercial. Buyers self-serve the routine queries that today land with customer care, sales progressors, and site managers.

Snags raised in the portal flow directly into Coins Evo Customer Care - timestamped, evidenced, and auditable from first report to resolution. Choices and extras are confirmed digitally and recorded back into Coins Evo.

For homebuyers, the experience finally reflects the scale of their purchase. They know how their home is developing, always. They can access their documents on any device, without needing to email anyone. They participate in their home design with a clear, confirmed record. They raise issues without picking up the phone.

For existing Coins Evo customers, AccessYourHome is the buyer-facing layer that puts your Coins Evo investment to work outside the back office. The data is already there. AccessYourHome simply gives your buyers a window into it.

For homebuilders new to Access Coins Evo, it's the only homebuyer portal on the UK market that is natively part of an ERP, rather than a standalone tool requiring manual data management or risky API syncs.

What makes AccessYourHome different?

Standalone portals, however well-designed, require buyer data to be maintained separately from your system of record. Information drifts, two systems need to be kept in sync, and someone must manage a second vendor relationship.

AccessYourHome reads directly from Coins Evo in real time. That means:

No duplicate data entry - your team manages one system, not two
No sync risk - what's accurate in Coins Evo is accurate in the portal
No second vendor - delivered within your existing Access Coins relationship
No IT project - live in a day, with no new infrastructure required

It's also the only portal built to cover the full buyer lifecycle in a single place - from reservation through choices, build progress, handover and warranty - rather than focusing on just one phase of the journey.