How do you attract new customers to your restaurant? Every restaurant operator has asked themselves this question. And you’ve come to the right place, because today we’re going to answer that very question.
With so many restaurants to choose from, a customer can often be overwhelmed with choice. A great way to get them through your door over your competitors can be enticing promotions which attract new customers to your venue.
At Access we help thousands of restaurant operators utilise software solutions to attract and retain new customers, building a solid base of customers loyal to their brand. And, with new customers, it often starts with promotions.
- Topic:
- Hospitality
Running a successful hospitality business requires strategic and informed decisions. If you're relying on time-consuming manual reports and spreadsheets to analyse your data, it can be hard to get the timely, actionable insights you need. Whether you already have an EPoS system in place, or just checking if implementing it within your pub, bar or restaurant will truly help, you're on the right track. Your EPoS can give you data-driven insights to unlock your business's full potential. But how do you use your EPoS data to make strategic business decisions?
- Topic:
- Hospitality
Are you wondering if you should be adding Google Reservations for restaurants as one of your booking channels? If so, you’ve come to the right place. In this article we’re going to look at what Reserve with Google does, how it works and how you can get set up to start taking reservations through the world’s biggest search engine.
At Access, we have plenty of experience with Reserve with Google, our cloud-based reservation management system, Access Collins was the first restaurant booking system to offer customers the ability to make enquiries and take bookings through Google. Because of this experience, as well as the experience of our users, we have a strong sense for what you'll need to know to make Reserve with Google an integral part of your restaurant's success moving forward.
- Topic:
- Hospitality
If you’re reading this article, then you’re probably running a pretty successful restaurant operation and are looking for ways to expand your business – and one way you can do that is by optimising your dining area and learn how to make the most of the space you have available so you can seat the maximum number of guests during a service.
Do you find it frustrating when you find you’re turning away customers during a particularly busy service? Or have you ever found your venue packed out with couples at four-seater tables? These issues are costing your business money – so getting a handle on your restaurant seating plan is a must.
Before you get ready to welcome customers through the door, you must determine the perfect restaurant layout and seating plan for your venue to help you optimise your space and maximise trade during every service.
- Topic:
- Hospitality
There was a time when a long restaurant queue signified that an establishment was something special: The hotter the restaurant, the bigger the queue of eager diners snaking along the street outside.
But times have changed. The Covid-19 pandemic saw hospitality businesses adjusting the way they operated – restrictions meant it was essential that bookings were taken for correct party numbers – and consumers changing their behaviour. Now, booking ahead, particularly online, has become the norm for diners. In fact, 54% of frequent diners said they would be deterred from visiting a restaurant if they couldn’t pre-book online, according to the Hospitality Tech Shift Report by Access in partnership with CGA.
- Topic:
- Hospitality
When speaking with our clients about common problems faced in their venue (which often affect revenue, customer satisfaction or ease of service) there are a few key things that you can be sure will crop up. Combatting costly no-shows, battling with tricky booking systems or a lack of functional table management can all impact the efficiency of your restaurant.
We often find that when looking at how to solve these problems with our clients, there can be some hesitance in moving away from their usual way of doing things and putting their trust in technology to give them a helping hand. It can be difficult to know which system will work best for you, with so many options to choose from.
As leaders in hospitality software, when developing our table management system we, Access Collins, worked with industry professionals to build a solution which would take the stress out of service in response to the problems we knew our clients faced. In this article, we will look at how different table management solutions tackle these problems, their benefits and how to work out which best suits your business.
- Topic:
- Hospitality
DesignMyNight’s annual Brunch Weekender campaign is back on 24th and 25th September with a secret brunch party in tow and more discounts than ever seen before.
- Topic:
- Hospitality
Many restaurant operators focus their marketing attention on driving new customer footfall, but once you get those new customers, how do you turn them into loyal repeat visitors? In this article, we explore some of our top tips for engaging your existing customer base and increasing customer loyalty.
- Topic:
- Hospitality
In a hugely competitive sector, how do you attract new customers to your venue and keep them coming back? In this article, we look at how you can maximise your online presence and easily run and promote events to help your restaurant or bar become the talk of your town.
- Topic:
- Hospitality
Never before has flexibility in sales forecasting for hospitality been so important. But with so many variables, how do you ensure the most accurate sales forecast for your business?
- Topic:
- Hospitality
