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Hospitality

Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Andrew Sestak

Customer Success Manager

With the new mandatory calorie labelling legislation coming in soon we look at how you can turn a big change into a business opportunity and help improve the guest experience in your venue.

The thought of dealing with another new set of rules surrounding the new calorie labelling legislation may feel like a massive headache after such a challenging couple of years. Again, the cost of implementing the huge operational and practical changes are to be absorbed by hospitality business operators. But we like to think that every change presents us with an opportunity. Whether that be a chance to look at how we run our business? Or even where we position ourselves as a brand.

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Andy Sestak

Hospitality consultant

If we have learned anything from the past two years it is that flexibility and adaptability are critical to a restaurant’s survival. It is those operators who have been able to quickly pivot and adapt their carefully laid plans to account for what is happening in the market right now. Successful operators are those who are not only able to plan ahead but can adjust those plans when needed, utilise the right tools and assess the impact on their budget.  

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Earlier this year the Government confirmed its plans to make calorie labelling for out-of-home food businesses mandatory in April 2022. In this article, we look at who will be affected, when the new regulations are likely to come into effect and how your business could be affected.

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David Whyte

Hospitality software consultant

Purchase to pay technology has seen a huge growth in the last twelve months. We look at what is driving that growth and how procurement technology is transforming back of house operations post-pandemic. 

 

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One million online bookings taken in seven days

Hospitality can expect a positive bounce back once restrictions are lifted according to the UK’s leading nightlife and discovery platform DesignMyNight, part of Access Hospitality.

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Content marketing has become one of the most effective ways to enhance a brand’s visibility and deliver leads to a hospitality business.

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Many unexpected business improvements have come out of 2020, with technology right at the top, certainly as far as hospitality is concerned. Kate Nicholls, CEO of UKHospitality acknowledged the speed at which tech had evolved to support business in 2020 saying “I have never seen such a rapid rollout of technology; things that would normally take three to five years to get through. We have now got that seamless integration of technology and the acceleration towards a single portal for a customer.”

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Since the arrival of the COVID-19 pandemic, most Brits – when permitted - have been taking their holidays within the UK.

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Thomas Knibb

EPoS Specialist

What is the one element of your business that would be most harmful if it were damaged or lost? Equipment can be pricey but, usually, easily replaced; property may cause inconvenience and require significant investment to restore but, arguably, they may be overshadowed by an intangible asset – sales data.

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As we find ourselves in another lockdown and with all restaurants, pubs, hotels and cafes closed again, businesses find themselves pivoting towards takeaway, click and collect and /or delivery once again.

While some businesses set themselves up during previous lockdowns to serve food for customers to takeaway, or for delivery, there are still businesses who will be new to this and social distancing measures also make the provision more challenging for everyone.

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