Contact Us

CRM

Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Graham Hewitt

NFP Business Consultant

With Google holding 88% of the global search engine market, Google Ads are a great way to boost charity advertising and direct quality traffic to your site. Get it right and more clicks will soon mean more donations. There’s just one problem:

Read More +

Matthew Young

Recruitment Industry Specialist

As our workforce continues to change and evolve, it’s clear that contractors are not slowing down. Every year their numbers are increasing as more and more workers desire more balance in their lives and work, or just the freedom to work from wherever they want.

According to a study by the Office for National Statistics (ONS), the contractor industry makes up 15% of the UK workforce. This doesn’t sound like much, but if you think about the size of the UK workforce you’re essentially looking at around 5 million workers. That's a lot.

If you’re recruiting contractors you’ll know they’re a different breed from the temp lot. They require different approaches, but if you get it right, the rewards are far higher once you start looking at day rates and margins. Here's a few things to bear in mind when sourcing and engaging contractors today:

Read More +

Graham Hewitt

NFP Business Consultant

As we begin to digest all the key takeaways from Access World 2019, it was clear to see from the Not for Profit breakout sessions that the fundraising landscape in the charity sector is changing at a rapid rate. Access World is our annual customer event, where over 1200 customers convene on Wembley Stadium to hear about our product development and company expansion plans, as well as being able to attend specific streams tailored to their sector.

From our Not For Profit keynote speaker Richard Turner, who has written a guest blog, all the way through to our panel discussion, moderated by Stephen George, with industry experts Lucy Gower, Esther Kwaku and Tom Latchford on the panel, one of the key threads throughout was clear, donors are now expecting donation processes in line with the way they interact with retailers and charities have to move fast to keep up.

Read More +

Simon Baines

Managing Director - Access Not For Profit

While productivity levels are much discussed across most commercial business sectors, in our sector it’s a topic that seems to have received little airtime to date. We hear a great deal about transparency, cost efficiencies, culture and leadership, innovation, digital optimisation, and these are all important issues in their own right, able to make a big difference to an organisation. Yet they’re also all encompassed by the wider issue of productivity.

With success measured quite differently to that in the commercial world and a focus more on ensuring funds are raised and vital services delivered for beneficiaries, it’s probably of little surprise that productivity isn’t the highest on charities’ agendas… but should it be?

Read More +

Stuart Thomas

Recruitment Industry Specialist

When it comes to the busy world of a recruitment consultant, a recruitment database is often something to groan over. It means admin, and lord knows recruiters hate admin more than anything else. When you’re jumping from exciting meeting to the next, having great conversations with candidates and taking clients for drinks and fancy dinners, admin is basically the devil's work and, therefore, so is a CRM. However, that was the CRMs of yesteryear. Now they’re designed to make recruiters lives easier, and the one thing that will make their lives easier is hiring great candidates, quickly. When building Access Recruitment CRM, we made sure that it took candidates to cash both quickly and seamlessly. So, here’s some ways your recruitment software can help you do just that.

Read More +

Louis Urbanowski

Recruitment Industry Specialist

The healthcare sector is historical - meaning it has a backlog of challenges. It’s also huge, so its challenges are vast and ever evolving. As an incredibly important part of the public conversation there are always changes and new developments that require recruiters to adapt and evolve quickly. In a 2015 government report it was anticipated that two million new workers will need to be trained and recruited into the sector between 2012 and 2022. As we approach the end of that time frame, and with new political promises to recruit even more nurses into the NHS, things are ramping up for healthcare recruitment agencies. However, significant challenges remain regarding attrition, onboarding, attraction, rates management, payrolling and software struggles.

Below we lay out some of the ways Access Recruitment CRM is designed to specifically help recruiters place contract and temp workers with ease and efficiency.

Read More +

Andy Larkin

Recruitment Industry Specialist

According to the NHS Staff Survey last year, healthcare recruitment is at a crisis point. Due to Brexit, public sector pay policy, changing legislation and other factors outside of the control of the NHS, the system is struggling. Now is the time to be innovative and experimental, which naturally includes the technology and software that is made available to the healthcare industry. It’s no secret that many of their processes are outdated, slow and inefficient, but thankfully with updated recruitment software healthcare agencies can offer viable solutions.

Read More +

Andy Campbell

Head of Product

In this article we've called upon the expertise of Access NFP Head of Product, Andy Campbell. Our aim is to outline the latest updates and improvements made to Access Charity CRM (formerly thankQ CRM).

API Improvements

A lot of our recent work has surrounded API enhancements, enabling Access Charity CRM to more easily link to other products in our NFP suite, as well as complimentary third-party offerings.

An API (application programming interface) is an interface or communication protocol between two pieces of software. There are four specific areas that we have been focusing on with this work:

Read More +

Richard Turner

Director of Fundraising

Whilst we always champion the benefits of the digitisation of charities, it’s important to remember the significance offline channels still play on fundraising and connecting with donors. Often, to be successful digitally, charities must understand what makes people tick offline, in order to connect with them online.

We’ve called upon the expertise of fundraiser Richard Turner, to provide his thoughts on connecting digital and offline channels to bring greater success to your fundraising efforts.

Read More +

Graham Hewitt

NFP Business Consultant

Asking for money is not easy. Even the most seasoned professionals get spooked. Even more so when pitching to the Board! It might feel like you’re in an episode of Dragon’s Den, but your Trustees have a legal duty to make sure your charity manages its resources effectively. Yes, you need a new website. But costs can creep up. It would be irresponsible of your Board not to ask questions – especially with the Charity Digital Code setting such investments as a strategic and governance issue.

Read More +