Trail

AI-enhanced hospitality checklists that eliminate guesswork

Trail Evo brings AI co-pilot functionality to your frontline teams, surfacing the answers, insights and guidance your teams need, right when they need it, making keeping on top of daily tasks easier than ever before.

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Over 245 million tasks completed with Trail, our hospitality checklist app

All your daily tasks in one place with AI-enabled software

Everything your teams love about Trail’s checklist software, now with AI-enhanced assistance. Trail Evo replaces the paper processes that cost you 10+ hours a week. Your team gets instant answers. You get real-time visibility. For an operation that runs like clockwork.

Before Trail Evo	After Trail Evo
15-minute scavenger hunt through binders for COSHH procedures while customers are left waiting.	10-second answers via Copilot, right when your team needs them.
Email chains and printed PDFs for new allergen procedures scattered across sites.	One-click rollout pushes updates everywhere, with read receipts.
Discovering issues during audits (or worse, after complaints) when it’s too late.	Real-time alerts so your team acts on the spot with an average 10-second response.
Paper chaos with valuable data scattered between spreadsheets, binders and inboxes.	Everything in one place from your team’s daily tasks to your essential operating docs.

Streamline your processes and maintain compliance

Explore Trail Book Demo

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We turned our Costa Checks and various compliance forms into regular tasks on Trail, which not only saved us time and money but has contributed to some of the best scores we have had.

Delroy Daniels - Operations Director Costa Coffee

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Before Trail, sites and Operations Managers spent too much time back-of-house.

Trail has cut site admin, so now we have more time to coach teams and focus on our unique customer experience.

Marta Pogroszewska - Retail Director Gail's Bakery

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2017 was a great year for us - we reached 25 restaurants and took Honest out of London for the first time in Cambridge, and then Reading.
Its been a massive learning curve. It was only 8 years ago me and my mate Tom were serving burgers from a street stall at festivals, so adapting the business as we've grown has been key.
That's where Trail comes in - it's enabled us to reduce email noise, paperwork, admin and simplify communication to our managers, allowing them to get on with what they should be doing - talking to our customers and driving sales!

Philip Eeles - Co-founder and Operations Director Honest Burgers

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Trail’s simple to use interface has been very useful for us. We’ve rolled out to all locations with amazing feedback from our teams – Trail is making it easier for them to ensure our food and safety practices are upheld.

Tracey Colbert - Director of Risk and Compliance Wagamama

It’s not just a blanket list of tasks like other software. Our managers understand why their teams need to complete these tasks because they helped shape them.

Jay Brown - Operations Chef Almost Famous

Trail has given us valuable insight into how we can make things better and improve our operations.

Paul Hooker - Operations Director BTP

Our team members have really embraced the technology as it’s easy to use and fundamentally makes their lives easier

Laura Peasden - Operations Manager Filmore and Union

Trail helps the industry move forward

Kathryn Emmett - Sustainability and Compliance Manager Bill's

We have invested in Trail and we are already seeing a huge benefit across the entire group.

David Tracey - Operations Director Manorview

Trail has been able to absolutely mirror our previous due diligence procedures

Sue Davies Reeve

Hospitality checklist features that eliminate the daily chaos

Smart operations

Digital checklists that adapt to your business, not the other way around.

Best practice templates get you started fast, then customise to match your exact procedures.
Smart scheduling ensures the right tasks happen at the right time, daily, weekly or every 6 months.
Team assignments recreate your hierarchy from regions to sites to individual roles.
Performance dashboards show you what’s working and where you need to focus attention.

Instant answers to your questions

Your team gets the right information in 10 seconds, not 15 minutes

Copilot delivers instant answers to “What’s our COSHH policy?” or “How do I report this incident?” right when the pressure is on.
One central platform stores all policies, procedures and documents – no more hunting through binders and email chains.
Smart permissions keep sensitive information secure while ensuring the right people access what they need.
Push notifications alert teams to new policies instantly, no more “hope they read it” email updates.

Real-time alerts

Catch problems before they catch you with real-time alerts so your team can act fast.

Incident alerts notify you the moment something needs attention with an average response time of 10 seconds.
Exception tracking flags when critical tasks like temperature checks are missed, before it becomes a compliance issue.
Activity feed gives you the complete picture across all sites without endless phone calls or site visits.
Automated reports surface trends and recurring issues so you can fix root causes, not just symptoms.

Hospitality checklist FAQs

What makes Trail Evo different from regular digital checklists?

Trail Evo goes beyond basic digital checklists with AI-powered features like Copilot, which gives your team instant answers to their on-the-job questions like “What’s our COSHH policy?” in 10 seconds instead of 15-minutes searches. Plus, real-time alerts catch problems before they become compliance issues, so you never miss an essential check.

How does Trail Evo help with compliance and food safety?

Trail Evo automatically tracks task completion creating a comprehensive digital records that supports your compliance processes, giving you the documentation you need for inspections. Smart exception tracking means you'll know about potential issues before they become problems.

Can Trail Evo generate insights about our operations?

Trail Evo's activity feed and reporting give you visibility into task completion patterns across all your sites. You can identify trends and problem areas through the dashboard insights, helping you focus attention where it's needed most. Real-time alerts ensure you spot issues before they become bigger problems.

How do digital checklists compare with paper processes?

Digital eliminates the "scavenger hunt" through binders and the "hope they read it" problem with policy updates. Trail Evo takes this further, instead of just replacing paper, it provides instant answers, real-time alerts and actionable insights that paper simply cannot deliver.

Read our article on digital checklists vs paper processes to see the full comparison.

Find out more about our checklist software

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