AU & NZ
SG
MY
US
IE
%
of staff time is spent on bills and payments
The problem?
Too many missed moments
Table 3 waits too long for the bill and decides they won't visit again. Customer lifetime value lost. Table 4 wants to order dessert but can’t catch their server's eye - that's £20 gone. Happens five times in one service? That’s £100. Every weekend? £10,000 a year on lost desserts alone. Revenue potential walking out the door.
All because your data is disconnected, a problem that causes service bottlenecks and prevents opportunities for upsells, costing UK restaurants £480m every year.
%
of bar customers will leave after a 10 minute wait
%
of venues operate below 85% capacity due to inefficiencies
Lost Details
A booking says "3 vegans and a dairy intolerance" but the kitchen doesn't get to see it in advance. The chef only finds out when the order comes in, which leads to unnecessary stress, understocked inventory and unsatisfied guests.
Slow Service
Guests have to wait 8-12 minutes just to pay the bill. That's precious time that they don't want to sacrifice. This frustrates them, so you lose them as returning customers, and it slows down your table turns, costing you covers.
Lost Revenue
Not only do slower table turns cost you covers, but when systems don't talk, you miss chances to upsell, take servers away from their tables, and damage guest loyalty. On average, venues lose out on £100k a year to these inefficiencies.
The solution:
The Reservations & Ordering Suite
Ensure seamless communication between your guest, the floor and the kitchen to maximise every opportunity for revenue growth and upsell potential.
By giving your guests the freedom to control their service, with digital ordering and payment options, you capture every impulse buy: from that extra side dish to a final round of espressos. And with fully connected systems, you unlock data insights that drive exceptional service, eliminate silly mistakes and improve operational efficiency.
%
of restaurant bookings now happen online
%
of diners prefer venues with digital ordering options
%
of under-35s expect to pay via phone or QR code
Proof in the pudding
Hours Saved Annually
Closing the gap between fragmented systems with automatic data flow from reservations to payment.
%
Spend Per Head Increase
Capture every order impulse and utilise smarter upselling to increase spend per head by up to 30%.
%
Faster Turns
With a convenient Pay at Table self-service option, you can turn tables 20% faster and maximise covers.
From the first click to the final receipt
The Reservations & Ordering Suite is here to connect your systems and data for an optimised, revenue-maximising customer journey from bookings to payment.
Put your guest in control and let your systems do the rest:
Service accelerated. Experience delivered. Revenue optimised. Insights achieved.
How does the Reservations & Ordering Suite work?
01
06
Reservation
Your guest makes a booking online.
It's easy for them to navigate the booking widget and find exactly what they want. They add their preferences and, if required, provide their card details or pay the deposit. This data automatically syncs not only to your Collins Evo reservations diary, but EPoS Evo too - so everyone can see who, what, where, when and why.
3 vegans coming? Order in an extra dairy-free dessert option and check inventory levels.
02
06
Data Sharing
Your guest arrives at the venue for their reservation.
Your front of house team log their arrival in Collins Evo and any dietary requirements, pre-orders or booking details are highlighted and sent to the Kitchen Display System via EPoS Evo. Everyone knows what they need to do to prioritise the guest's needs.
Like having a gluten-free menu and kitchen prep-area at the ready without your guest needing to remind you.
03
06
Ordering
Flexible ordering options allow guests to take control of their service.
- Order via server at table, using Order Genie handheld terminal.
- Order via server at counter, using EPoS terminal.
- Order via Online Ordering, using QR code or mobile app.
- Order via Open Check (Order and Pay), for mobile tab management.
However your guest orders, it is accurately captured in a single table view and passed to where it needs to be.
04
06
Upsells
With Online Ordering or OpenCheck (Order and Pay), you can include marketing promotions within your digital menu so that guests are tempted to treat themselves to your deals. Order Genie can also prompt your server to push relevant upsells and increase check value based on customer details.
No moment gets missed either. Table 4 wants dessert but can't catch anyone's eye? They can order immediately via QR code or your mobile app.
Turn "Shall we just get the bill?" into "Have you seen the 2-for-1 dessert special? I want one!"
05
06
Payment
Versatile payment options make the hospitality experience easier for both you and your guests.
- Online Ordering allows guests to pay online as they make each order.
- OpenCheck (Order and Pay) allows guests to keep adding to their mobile tab and pay at the end of their visit.
- Pay at Table allows guests to order with their server, but still pay in 90 seconds via QR code, so you can turn your tables faster (20% faster to be exact).
06
06
Insights
GuestPay sits as your insight layer on top of each payment method.
Every data touchpoint, from first reservation, to ordering and payment, is linked to a booking profile where lifetime value data is updated, stored and analysed.
Combined with Access Evo's predictive AI recommendations, this allows you to suggest informed upsells, provide exceptional service with true attention-to-detail, and drive more revenue with ease.
The power of connection
£K
Annual benefit per site
With a fully connected system, where data flows, no-shows are eliminated, time is saved and revenue opportunities are maximised.
Hours saved annually
Early adopters of the Reservations and Ordering Suite see huge time savings from digitising and connecting manual booking, ordering and payment processes.
%
More likely to return
Guests who enjoy a seamless booking to payment experience are 82% more likely to become loyal customers, increasing their lifetime value.
Meet the Reservations & Ordering Suite
Our hospitality-first solution eliminates silos by unifying booking, ordering and payments into a single, connected platform.
Remove the friction that leads to lost revenue - like a guest giving up on dessert or an extra drink because staff are too busy - and replace it with seamless, insight-driven service.
Discover the modules:
Collins Evo
Reservations
Deliver the seamless booking experience that guests expect with Collins Evo. Maximise covers, reduce no-shows and see booking habits and spending patterns in real-time - turning every booking into a prepared service.
EPoS Evo
EPoS
The central hub for your floor staff, acting as the heartbeat of your venue and syncing front-of-house transactions with back-of-house reporting to ensure your operation runs without a hitch. Everyone knows what, when, and why.
Kitchen Display
EPoS
Integrate your EPoS with a digital Kitchen Display System, so that your back-of-house team can see all booking notes, dietary preferences and order information in real-time. Create true connection within your venue.
Menu Manager
EPoS
Manage your partner ordering channels, like kiosk or delivery, in one place with Menu Manager. Create and update your menus, pricing, channels, scheduling and consumer content all within your EPoS.
Order Genie
Ordering
Servers use Order Genie's handheld terminals to take accurate, digital orders at the table. Say goodbye to scribbled notes the chef can't read and embarrassing repeat visits to say an item is out of stock - and say hello to optimised, accurate service.
Online Ordering
Ordering | Payments
Let guests order online via QR code or mobile app without having to leave the comfort of their table or wait for a server. Guests pay as they complete each order, so no need to worry about dine and dashers or juggling split bills.
Open Check
Ordering | Payments
Let guests order by adding food and drinks to a live digital tab whenever they want - without needing to flag a busy server. Then, the tab can be closed by the guest at the end of the visit and split multiple ways. No hassle and no missed moments.
Pay at Table
Payments
Let your guests pay when they're ready with a 90-second QR code payment. Stop the 10-minute wait for the bill and turn tables 20% faster, so you can keep your guests happy and maximise covers at the same time.
GuestPay
Insights
GuestPay is the insight layer on top of the payment method, whether that's via your EPoS terminal, Order Genie or Online Ordering. It connects the bill to the booking, giving you a complete picture of your revenue and guest lifetime value.
Tonic and Soda
Reservations
- Tonic Ticketing
Smart ticketing that maximises event potential, with ticket revenue reconciled with the final bill, pre-order upsell options and automatically allocated tables for events. - Soda Voucher Management
Digital voucher management that drives revenue.
Don't let a service bottleneck decide your profit margins
See the Reservations & Ordering Suite for yourself:
FAQs
What is the Access Reservations & Ordering Suite?
Our Access Reservations & Ordering Suite is an AI-powered platform that unifies your booking, ordering and payment tools into one ecosystem. The tools that can be included are:
• Reservations - Access Collins Evo
• EPoS - Access EPoS Evo
• Ordering - OrderGenie, Online Ordering, Open Check
• Payments - GuestPay, Pay at Table
• Kitchen Display System and Menu Manager
• Ticketing – Tonic Ticketing
• Vouchers – Soda
Together, these solutions are designed to make every guest visit more valuable, driving upsell opportunities, optimising cover times and maximising customer lifetime value.
Is the Access Reservations & Ordering Suite for small venues or large hospitality groups?
Like all of our solutions at Access Hospitality, our Access Reservations & Ordering Suite is built to scale and customisable to you.
While we power major groups like Young's, the modular pricing allows independent venues to professionalise operations immediately by starting with the modules you need and expanding as you grow.
So, whatever your business - independent venue, multi-site operator or large hospitality group - our Reservations & Ordering Suite is suitable for you.
How does Access Evo ensure data security?
Access Evo is the AI intelligence layer added within our Suites and our Evo-enabled products. It helps with data-driven analytics to maximise performance.
Access Evo uses AI at three strictly governed security levels:
- Private Environment: No customer data is ever used to train public OpenAI systems.
- Role-Specific Access: The AI only accesses data based on existing user permissions.
- Confidentiality: Each individual’s use of GenAI remains personally confidential.
How can the Access Reservations & Ordering Suite help increase revenue?
By connecting your booking, ordering and payment systems, you prevent "revenue leaks" caused by disconnected data.
You also achieve:
- Faster turns: Integrated payments remove the 8-12 minute wait for the bill, turning tables up to 20% faster so you can fit in more covers.
- Smarter upselling: Because the system knows booking details, AI can suggest the perfect sides or drinks, increasing spend per head.
- No missed moments: With mobile ordering capabilities, your guests don't need to catch the server's eye to order extras - they can simply add them on to their order digitally.
- Zero errors: Dietary needs flow from booking to kitchen display, eliminating food waste and refunds.
How do I get started with the Access Reservations and Ordering Suite?
Simply complete the contact form to speak with one of our dedicated Hospitality consultants. We’ll help you explore how our Suite can transform your revenue potential and service delivery.
Take revenue optimisation to the next level
Maximise every upsell opportunity and streamline service with the Reservations & Ordering Suite.
Complete the form to speak to our team about how fully connected bookings, ordering and payments can unlock your venue's potential.
