Employee Development Prioritised in Hospitality and Retail Sector as The Access Group Acquires CPL Learning to Strengthen its Customer Proposition

The addition of CPL Learning to the Access Hospitality Management Suite is the latest in a series of best-of-breed market-leading solutions that provide a fully integrated technology service for multiple operators within the hospitality and retail sectors.  Jamie Campbell, Director of Learning – Hospitality, of CPL Learning will join Access Hospitality to support the integration of resources across the two businesses and a seamless transition for customers.

Henry Seddon, Managing Director of Access Hospitality commented, “The acquisition of CPL Learning reinforces Access Hospitality’s position as the UK’s No 1 provider of software solutions for hospitality and leisure businesses. We are dedicated to supporting our clients through every customer, supplier, and employee interaction, offering end-to-end solutions that drive efficiency and improve business operations. The addition of the UK’s market-leading learning and development platform to Access Hospitality’s existing product range of Software as a Service (SaaS) solutions and services designed specifically for the hospitality, retail and leisure industries enables clients to engage, educate and empower their teams through cutting-edge digital technology.

“The importance of well trained and motivated employees will be crucial for post pandemic recovery and subsequent business growth as they are the face and service of exceptional hospitality experiences. With uncertainty remaining about staff availability, potential skill gaps and measures to restrict operational freedom, ongoing training and development is essential for businesses to thrive as well as supporting recruitment and retention through provision of a clearly defined career path.

“Operators use CPL Learning to unlock the potential of their teams through pioneering learning and development solutions” continued Seddon “and they are recognised for working closely with clients to meet and exceed their learning and engagement needs. Specialising in digital tools, learning content and delivery methods that engage, inspire and deliver results, the CPL Learning expertise will complement Access Hospitality’s own commitment to unlocking the potential and support of teams. We are excited by the additional opportunities that integrating the CPL learning and development capability with Access Hospitality’s existing solutions, including HR & Workforce Management, EPoS, CRM, reservations and CRM, will provide for our customers as well as increasing the growth potential for their own client base.”

Jamie Campbell, Director of CPL Learning added “The Access Group is recognised for its experience in accelerating product development, investing in customer success and providing software that gives their customers the freedom to focus on guest experiences – all principles which CPL Learning holds dear. We are looking forward to CPL Learning continuing this journey with Access and becoming bigger, brighter, and better. Each of our customers will be able to take advantage of a far-reaching suite of best-in-class solutions, delivered from a single supplier, through Access Workspace and we are excited that CPL Learning will now be an integral part of such an effective technology portfolio.”

Henry Seddon concluded “Access Hospitality’s strategy is to continue bringing new and innovative products to market and CPL Learning is a natural fit within our expanding technology solutions. We believe there will be particular benefit of integrating CPL Learning into Access Workspace, which powers the tools that increase engagement and share information across all business functions. Adding the capability of CPL Learning’s platform to our current product range will play an important role as Access Hospitality continues to deliver the high levels of support and service that our customers receive.”