Collaborative working in the NHS puts partnerships between clinicians and organisations at its foundation. We see this in action through patient engagement and the patient experience, both of which are priorities under the NHS Long Term Plan and the NHS’ Integrated Care protocols.
These partnerships are being pursued by the NHS – primarily through NHS England, due to devolution – with the goal of taking that difficult first step of making contact with other health and care organisations. Establishing regular communication channels and building connections takes time, something healthcare professionals don’t have a lot of, so they need incentive – or a nudge in the right direction in this case.
There are benefits to be gained though through greater communication though; better knowledge of treatment methods, of population trends, of patient needs… the list goes on. In this article we’ll guide you through what collaborative working entails. We’ll touch upon NHS Trusts in England (NHS health boards in Wales), though that topic is for a companion blog to this piece given how much there is to talk about on collaboration between trusts. Instead, this is a guide to explore what collaboration needs to succeed, and what you as a healthcare provider can do – whether inside the NHS or outside – to be engaging and cooperative.
Reflective practice in health and social care brings a wide range of benefits for health and social care professionals, patients, and their loved ones. With the approach often being embedded within training across many industries, reflective practice predominantly started in healthcare where the approach was heavily adopted across different industries with health and social care now at the forefront.
But, what exactly is reflective practice and why is reflective practice important in health and social care?
At the Access Group, we are aware many different approaches are being advised to help improve outcomes and care delivery. We understand that reflective practice goes further than talking or writing about your day, instead, it is about analytically evaluating your experiences to deliver better person-centred care in the future.
By the end of this article, you will have a better understanding of what reflective practice is in health and social care and how it may differ between the two, as well as how it works, why it is important, and how often reflective practice should be used.
Patient data is personal medical information held by a healthcare provider. It is information about demographics (name, address, contact details), admin (appointments, waiting lists) and key medical details about any conditions, symptoms or treatments.
Data protection in healthcare is a hot topic as the demand for access to healthcare data grows. To achieve this, healthcare providers are typically using patient portals so that people can access their own information, but data sharing in healthcare carries inherent risk regarding access to this highly personal information.
Securing patient records is a little easier thanks to the healthcare data standards enshrined in law, but there’s still an onus on health and care organisations to provide further safeguards against attack, theft, or privacy breaches.
In this article we will explore why data security is so important in healthcare, the specific issues facing security and how to address them, as well as the costs of data security issues in healthcare and our recommendations for electronic patient records.
Getting organisations and services within the NHS to collaborate has been a goal for many years, but with the NHS Long Term Plan well underway, collaboration is now firmly in focus.
You may have already read our previous article about Collaborative Working in the NHS, which is the crux of the subject matter, but NHS Trusts in England are a big part of the execution of this collaboration.
In this article we’ll explore how NHS England is enacting this collaboration and what it entails, as well as looking at the FutureNHS collaboration platform and the role it is playing in encouraging communication and partnerships across the country. NHS Trusts will already be aware of the NHS collaboration goals, but we want you the reader to see this and to see our top tips for Trusts about how to foster these relationships and establish the correct communication channels. We want our readers to come away from this article thinking that they have a much better understanding of – and an appetite for – collaborative working, and that starts here.
Virtual wards are the future of healthcare, designed to allow for greater patient independence, a faster discharge, and to help avoid any health deterioration due to an extended stay on a hospital ward.
With modern medicine improving life expectancy, we're ourselves part of an ageing population; witnessing in real-time how science is combating issues like cancer, dementia, heart disease, and so much more. This means more demand for healthcare than ever.
Hospitals have a myriad of difficulties to overcome, but the virtual ward is now more than a concept. Case studies of NHS virtual wards have shown they help to relieve demand for hospital beds, reduce overcrowding, and improve the overall patient experience.
In this article we answer what is a virtual ward, what is a ward, and how a virtual hospital ward differs from the traditional approach. We also expand upon NHS virtual wards and virtual ward pathways; how do they fit into the existing care flow from diagnosis to treatment?
Self-care and wellbeing and being able to have the tools to manage it better is getting more and more important in workplaces, and health and social care are no different.
With the events of recent years, the impact of the pandemic, strikes, and now the cost-of-living crisis, promoting wellbeing in health and social care has never been so important not just for individuals but for support workers, carers, local authorities, and care providers too.
It is vital to be able to promote wellbeing in health and social care to avoid and improve outcomes. Having support workers and carers with bad mental health and wellbeing can increase the likelihood of errors which in turn can impact the quality of care delivered.
But what is the definition of wellbeing in health and social care, why is it important, and what can cause both an end-user’s wellbeing as well as a support worker’s wellbeing to decline?
At the Access Group, we put the individual at the heart of everything we do. We know the challenges facing the health and social care market and how important it is to ensure support workers and carers have a good work-life balance to ensure end-users get the care support they at the highest quality possible.
This article will review what wellbeing is in health and social care, what can cause it to decline, as well as ways to promote it and how technology can help implement better strategies so challenges can be overcome without leading to longer waiting times and discharge delays, burnout in social care, and ultimately people leaving the profession altogether.
Healthcare CRM refers to customer relationship management in healthcare. Maintaining good relationships with patients and clients across the health and care spectrum is important to help effect the change needed to ensure recovery or wellbeing in general, and to preserve business operations to support healthcare operations.
This makes it a little tricky for software solutions: handling both the patient side and the business side of care operations are two very different requirements. It may even be that you need two interoperable solutions to handle each side; a health CRM and an EHR solution.
Software solutions are the best way to handle the management process without burdening staff with undue amounts of administrative work, but it’s our belief that many organisations aren’t able to differentiate between healthcare CRM and electronic health records (EHR) and to decide which they need. This is why we have an official guide about Why Electronic Patient Record (EPR) systems aren’t just for hospitals, to help private or voluntary care organisations understand the market.
In this article we will explore that market and guide you towards the best solution for you – whether that’s a healthcare CRM or an EPR. We’ll explore what CRMs do, covering the definition of CRM in healthcare, before moving on to patient relationships, the benefits of CRM, and the specific impact CRM can have on mental health care. We will then conclude with the solutions themselves; what do they do, how do they differ, can they integrate with your existing software, and most importantly which will allow you to make better decisions for staff and patients, so that you can deliver better service.
What is CRM in healthcare?
To pinpoint the advantages or disadvantages of electronic medical records and the software solutions that enable them, you first need to know what they are.
Electronic medical records are digitised versions of patient notes and personal details, with information such as demographics and psychographics. These records are managed through electronic patient records (EPR) software – sometimes called electronic health records (EHR).
You might be wondering why electronic medical records are such a talking point. The NHS is pushing for trusts across England – and leaning on devolved NHS partners elsewhere in the UK – to onboard these solutions in all hospitals as a way to optimise the administrative and data processes involved in managing patient care.
In this article we will explore the impact of electronic records on the quality of care and any supporting evidence, before discussing the benefits and the challenges that face healthcare professionals and their organisations.
Do electronic medical records improve quality of care?
To understand patient engagement strategies, we first must define what a patient engagement strategy is – or at least what its purpose is.
A patient engagement strategy is a plan of action to further improve patient engagement with the healthcare provider and their own care. Research has shown that better patient engagement leads to better care outcomes, and this is the main purpose of any healthcare provider – to provide the best care possible.
Patient activation (how proactive a patient is with their own care) is generally fairly low, but the traditional doctor-patient relationship is being altered slowly but surely. Now the process is much more collaborative and a conversation, with younger generations especially – thanks to modern technology – taking a greater interest in their healthcare.
More software applications are being developed too; to avoid inequality in care by being easy to learn and easy to use by those who may lack the digital literacy of the younger generations, thus being inclusive and giving everyone the opportunity to be part of their care journey and to feel more involved.
In this article we will be exploring the patient experience, general strategies for engagement, how these tactics can be used within healthcare specifically, and how healthcare organisations can build upon this to develop a framework for future rollouts of patient engagement strategies.
