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Formal Written Complaints Procedure

Registered Number: 11074786

Access Group Ltd (T/A Legal Bricks) are registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If you wish to make a complaint, we will:

  1. Acknowledge it within 5 working days of receipt.
  2. Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
  3. Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
  4. Provide a final response, in writing, at the latest within 40 working days of receipt.
  5. Liaise, at your request, with anyone acting formally on your behalf.

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):

We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

Sending a complaint

Complaints should be sent to the following address, and our contact details are shown below.

Customer Services Department
Access Group Ltd (T/A Legal Bricks)
Armstrong Building Oakwood Drive,
Loughborough University Science & Enterprise Park,
England,
LE11 3QF
Tel: 0800 193 8010
Email: [email protected]