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Our customers, their success

Software which puts the individual firmly at the centre and the ability to focus on what is important – a few reasons why our solutions are chosen to help deliver quality care.  Hear from our customers and partners to discover how our solutions have helped them overcome challenges and make a real difference in the care provided.

Health and Support Case studies

These resources help give your business tips and guidance.

Discover our library of information below.

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Care Merseyside

Care Merseyside is a charity founded in 2009 by Knowsley GP Dr Faisal Maassarani. They work hard to help the local community feel empowered to look after their health and wellbeing.

Care Merseyside sits within the Cheshire and Merseyside ICS consisting of 16 trusts, local Primary Care Networks, GPs, and healthcare professionals from 25 GP practices. Social prescribing has been available across the ICS for the last 10 years with Care Merseyside playing a major part in that.

Warm Wales Case Study

Warm Wales

Warm Wales work hard to ensure individuals across Wales are living in happier, healthier, and warmer homes. They started working with Access Elemental Social Prescribing to be able to record individuals journeys from start to finish and record how social prescribing in housing can improve community wellbeing. Through working with us they have been able to save over £500,000. Find out how our social prescribing software has been able to achieve this today.

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Pathfinder Group

Using our Rio Cloud solution, Pathfinder has been able to digitise their records; assisting in making it easy to evidence the care provided so statutory reporting, including CQC regulatory submissions, are quick and easy - helping develop a holistic care approach in the process


WREN Housing Solution

WREN Housing Solutions is a collective of 4 London Boroughs; Waltham Forrest, Redbridge, Enfield, and Newham.

Since 2015 WREN has been working with Adam, now known as Access Adam Care Commissioning, to deliver market leading temporary accommodation, allowing them to place homeless individuals and families back into suitable and safe accommodation across London.

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Dundee City Council

Dundee City Council were previously using multiple systems and processes to manage their care. They were having to input data and information across multiple systems. This was taking up a lot of support workers time. Since they started using Access CM, their workloads have been reduced and been able to deliver better quality continuity of care. Find out more about how our Access CM can streamline your processes to deliver better person-centred care today.

Examples Of Measuring Social Prescribing Impacts

One Knowsley

Since the establishment of Primary Care Networks, One Knowsley has been working closely with both the health sector and the community sector to offer more people across the community better access to Social Prescribing to tackle the wider social determinants of health more proactively.

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Kent Community Health NHS Foundation Trust

The Access Group, with Rio EPR, is operating in partnership with WoundMatrix to improve patient care at Kent Community Health NHS Foundation Trust.

We are bridging the gap between our electronic patient record and a specialist injury assessment tool, ensuring the most accurate patient records, better care management, and the most appropriate treatment.

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Cambridgeshire County Council

'We've been able to make a profound cultural change' - Mosaic case management system empowers Cambridgeshire County Council’s frontline Adult Services.

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Cheshire East Council

Education and social care teams at Cheshire East Council now have easy access to all the information they need in order to support children and young people, and their families

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Cornwall Council

Children’s Services in Cornwall were subject to intervention from the Department for Education between 2009 and 2013. With several areas highlighted for improvement, action had to be taken.


Apex Housing

Find out how Apex Housing has embedded social prescribing within their organisation to add social value back into their community and improve the mental health and wellbeing of their residents. Learn how digital social prescribing has helped over 12,000 tenants.

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Nottinghamshire County Council

The Access Group’s Discharge to Assess solution has helped to reduce delays in transfer of care at acute hospital trusts across Nottinghamshire.

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Dudley Council

The Access Group's Synergy software helps Dudley Council deliver a unique digital case management journey.

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Dundee Council

The Access Group's Mosaic software has helped Dundee Council to understand the needs of its service users and manage them better, bringing staff a single, digital view of each case.

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Ealing Council

The Access Group's social care finance software helps Ealing Council provide an effective and efficient service to the 4,000 people in its care.

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Essex County Council

The Access Group's Core+ Youth Justice module helps youth offending teams at Essex County Council make their communities safer.

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Hackney Council

Hackney Council turned to The Access Group to work in partnership to streamline health and social care services in the region.

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Kent County Council

From primary and secondary admissions to SEN and early years, The Access Group's education management system, Synergy, helps make information sharing simple, and improves efficiencies across the board at Kent County Council.

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Kent County Council Children’s Centres and Youth Hubs

The Access Group’s Core+ solution helps reduce risk, saves time and frees up Kent County Council’s Children’s Centres and Youth Hubs, so they can focus on those needing support.

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Lancashire and South Cumbria NHS Foundation Trust

Rio, Access’ future-proof EPR system for community, mental and child health providers, has helped Lancashire and South Cumbria NHS Foundation Trust to provide better, safer, patient-centred care

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London Borough of Barking and Dagenham Council

The Access Group's Synergy software has enabled more immediate and closer communication between schools, parents and the London Borough of Barking and Dagenham Council.

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Lincolnshire County Council

Synergy education management software supports Lincolnshire County Council in achieving its integration and interoperability goals.

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Lincolnshire Partnership NHS Foundation Trust

Access Rio is helping to make a difference in the lives of people with mental health and learning disability needs in Lincolnshire, by enabling the Trust to deliver more effective and innovative services.

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Medway Council

The Access Group's support has allowed the team at Medway Council to take school admissions online and build a system that works for the families they serve.

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Newport City Council

A long-standing and successful partnership sees Newport City Council make significant costs and efficiency savings, using The Access Group's social care financial management software, Abacus Provider Portal.

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Norfolk County Council

Synergy guides Norfolk County Council along its 20-year development journey toward achieving positive outcomes for children and young people.

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North Somerset Council

The Access Group's Core+ software provides North Somerset Council with a complete caseload management system which supports GDPR compliance and reduces the manual handling times of processing the data of young people.

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Richmond and Wandsworth Council

The Access Group's Mosaic software helps Richmond and Wandsworth Councils to unify FA processes; making both significant time savings and helping workforces to fully integrate across the boroughs.

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St. Vincent’s University Hospital

The Access Group's patient flow and bed management software has given the frontline team at St. Vincent’s University Hospital, Dublin, a digital way of managing beds - enabling the admission, transfer and discharge of its patients and a better, safer experience.

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Stockport Council

Stockport Council’s switch to The Access Group's Synergy education management solution has improved the visibility of each child’s school attendance and simplified interactions with parents and schools

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Wigan County Council

This project saw The Access Group working together with the staff of Adults’ Services and Finance teams at Wigan Council to create the right view of service users, at the right time, on one single Mosaic platform.

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Pathfinder Group

Rio Cloud is helping healthcare professionals at Pathfinder Group to make more efficient use of their time and more accurate care decisions.

Using our Rio Cloud solution, Pathfinder has been able to digitise their records; assisting in making it easy to evidence the care provided so statutory reporting, including CQC regulatory submissions, are quick and easy - helping develop a holistic care approach in the process.

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Somerset Partnership NHS Foundation Trust

One centralised Electronic Patient Record (EPR), accessible across multiple care settings, is helping to provide better, safer, patient-centred care at Somerset Partnership NHS Foundation Trust.

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Tandridge District Council

The Wellbeing Prescription Service, as part of Surrey Heartlands ICS describes the use of Access Elemental Social Prescribing as a “game changer”. This digital social prescribing platform has enabled the service to expand and better meet the needs of clients, with improvements in data collection, monitoring and reporting.

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Lorn and Oban Healthy Options

Lorn and Oban Healthy Options is a Scottish social prescribing service that focuses on improving mental health and wellbeing. They aim to empower clients to understand changes which could improve their lives. Healthy Options work hard to ensure clients make long-lasting behavioural changes, and with Access Elemental Social Prescribing’s help they’ve now established a new self-referral service THRIVE.

Find out more about THRIVE and how Access Elemental Social Prescribing has helped develop it to improve efficiency and increase time spent with clients instead of admin.

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Pembrokeshire County Council

Find out about the impressive results achieved in Pembrokeshire when they introduced Access CM’s technology across their homecare Providers. With new levels of transparency, improved payment processes and significant year 1 savings, there’s some great insight into what can be achieved.

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Gloucestershire disability services

Discover how Gloucestershire County Council and its commissioning partners, the Gloucestershire Clinical Commissioning Group (GCCG), have implemented Access CM.

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Gateshead Council

Find out more about how Access CM care delivery software helped Gateshead Council remove paper-based rotas, improve communication and increase efficiencies within their teams.

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Sandwell Council

Sandwell’s Short-Term Assessment and Reablement service ‘STAR’ is a reablement and assessment service for adults leaving hospital, in rehab/intermediate care beds or for people within their own homes who are at risk of hospital admission or requiring a significant increase in their care package.
Learn how Sandwell increased efficiency and quality with Access CM’s scheduling and visit monitoring.

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Independence Matters

Using Access CM’s scheduling, mobile visit monitoring and CMBI solutions, Independence Matters are benefiting from better use of staff time, greater understanding of demand and capacity and significant back-office efficiencies.

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Carmarthenshire’s Community Care Service

At the end of 2018 Carmarthenshire’s Department for Communities embarked on implementing technology to modernise their service and delivery. Following a competitive tendering process, the Council chose Access CM’s long-established technology to plan and record care visits, reduce paper-based systems, empower Support Workers with secure, real-time information and improve transparency / reporting on service delivery.


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Bridgend council

Bridgend Council provides short-term, long-term, reablement and dementia care services. The team of 12 Coordinators (including 4 out of hours) all use CM’s technology to schedule visits, including the Maxcare optimisation module to ensure the best use of the workforce.


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Hampshire Hospitals Foundation Trust

Learn how the HHFT Homecare Team found new ways of working to get patients closer to home, utilising Access CM’s technology to ensure quality and efficiency. CM allowed HHFT to improve services to Patients, reduce bed days and free up capacity. The dynamic reporting delivered transparency on service performance and costs.


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Tameside council

Tameside Council reablement service looks after approximately 150 people at any one time with a team of 90 Care Workers. Prior to implementing Access CM’s care management software everything was done manually and huge amounts of time were spent communicating rotas to Care Workers.

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Oxfordshire Childrens and families care service

Oxfordshire Children’s services operate all over the city of Oxford working with various response teams to support children and their families. Oxfordshire Council have been using our CM software in their adult social care services and wanted to streamline their children’s services in the same way. Discover how our software helped make their service quicker, easier, and more efficient. 


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East Sussex Joint Community Rehabilitation Service

East Sussex Joint Community Rehabilitation Service started piloting our CM eMAR solution in 2019. Due to the success of the pilot, they decided to continue using the solution permanently. Discover how our eMAR and Access Medication Management improves the efficiency of their service every day and how it has reduced the number of medication administration errors significantly to improve their patient outcomes.

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Worcestershire County Council

Having the right data to inform decision making around planning and budgeting for Adult Social Care is vital during times of stability and even more so during a pandemic, when Worcestershire County Council adopted Social Care Landscape.


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Middlesbrough Council

While implementing Access PAMMS Demand Model, Middlesbrough Council, spotted an opportunity to take a more dynamic approach to their Market Position Statement (MPS) by optimising their data and market oversight.

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Southern Health

Maximising efficiency is a hugely important step for all trusts, and the Southern Health NHS Foundation Trust is no different. By utilising software, the speed of communicating patient information and other medical data is increased, and other administrative elements of data recording, management, and integration are all enhanced.

Case Study 1

Birmingham Community Healthcare NHS Foundation Trust 

Birmingham Community Healthcare NHS Foundation Trust has been using Rio Mobilise alongside Rio EPR since September 2019. Rio Mobilise syncs with Rio EPR which has further enabled community nurses to complete their work, collaborate with colleagues and stay in contact - all via one mobile device, from any location, at any time. 

Case Study 2

Midlands Partnership NHS Foundation Trust 

The Access Group is helping Midlands Partnership NHS Foundation Trust modernise with mobile working; providing easy-to-use software to enable community nurses to read or record notes on one device, at any location.

Case Study 3

Southern Health NHS Foundation Trust 

The Access Group, through Rio Mobilise and Rio EPR, is supporting Southern Health NHS Foundation Trust as it evolves. Modern software is cutting the admin demands on community nurses, meaning more focus on care.

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Berkshire Healthcare NHS Foundation Trust 

The Access Group, with Rio Mood Diary, is helping revolutionise mental health care. Simple software is making record keeping and treatment planning both quicker and more accurate, for better overall care.

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Somerset NHS Foundation Trust

Rio Virtual Assistant is helping appointment teams to reduce their backlog by allowing patients to manage their own appointments online, saving 24 hours of staff time every week.

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Milton Keynes City Council

Discover how Milton Keynes City Council worked with Access Adam Care Commissioning and Qroutes to significantly increase competition in its operator supply base and improve the efficiency of their home to school transport routes.

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Local Authority Payment Solution Case Study

Midlands Lancashire Commissioning Support Unit (MLCSU) and Staffordshire County Council were both using paper-based processes to invoice their joint care packages. This was very time consuming and it often caused delayed payments. MLCSU and Staffordshire County Council joined a partnership to create a solution that benefitted them both.

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MLSCU improve data processes

Midlands and Lancashire Commissioning and Support Unit (MLCSU) work hard to support the NHS with exciting innovations and projects for Sustainability and Transformation Partnerships (STPs) and emerging Integrated Care Systems (ICS). They struggled to digitalise their processes when trying to embrace the NHS’ digital agenda.

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Sutton District Council's vision for a great place to live

Sutton District Council work hard to provide children and young people the opportunity to be educated and thrive in their local area. However, they struggled with the rising cost of home-to-school transport each year and wanted to find a framework which would attract new suppliers.

Discover how our Access Adam Transport Management Solution helped build Sutton District Council’s provider base today.

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Milton Keynes Council’s home care services

Supporting Milton Keynes Council’s home care services by improving payment processing, care response timings and provider marketplace provision In this case study, we explore the various challenges that Milton Keynes Council faced in home care, and how the adam solution was able to resolve these.

Merton Connected Case Study

Merton Connected

Merton Connected helps support organsiations in the public, private, voluntary and community sectors to develop partnership activities which are more sustainable and benefit the community. They needed a service that helped them streamline and stabilise their services and chose to work with us at Access Elemental Social Prescribing due to our two-way integration functionality with leading clinical software, including EMIS Web.


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The West Yorkshire Integrated Care Board in Leeds

The Access Group and Access Adam Care Commissioning are helping support NHS All Age Continuing care; supporting healthcare organisations as they streamline the entire Continuing Healthcare process to include referrals, case management, brokerage and procurement for ICBs to manage in a single system

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Government of Jersey

The Government of Jersey needed a partner that would help revolutionalise their new care and support model. They decided to work with one of our partners Airtel Vodafone where with our digital telecare we helped transform their model by providing a service with minimal disruption and huge benefits. Discover how our digital telecare helped deliver and transform the Government of Jersey’s delivery of care today by reading our case study.

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Lancaster District CVS

Lancaster District CVS wanted to link people and public services to the voluntary sector and signpost them support and activities to empower to find interventions that best suit their needs.

Find out how we have helped them have over 250 fully compliant services available on their Directory of Services with our Access Elemental Social Prescribing software today.

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Age UK Barnet

Age UK Barnet work under Barnet Council in partnership with other voluntary organisations to provide a wide range of services and activities across the community. Find out how using our social prescribing software helped them create safe and assured referral pathways to help patients feel 75% happier after engaging in different social prescribing projects today.

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Derbyshire County Council

Before using Access CM, Derbyshire County Council struggled to deliver consistency across their care service. Find out how they were able to offer more enhanced reporting, offer carer’s more confidence by increasing their visibility of care plans wherever there are through our mobile app, and streamline their care services to deliver better quality care 100% of the time.

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Action Together

Action Together wanted to maximise the uptake and impact of their social prescribing service around Tameside to demonstrate the difference it makes to someone’s mental health and wellbeing. Find out how Action Together have been able to deliver over 13,000 social prescribing appointments in the last 12 months with our digital social prescribing platform.