Dundee Council - Case Study
Mosaic software has helped Dundee Council to understand the needs of its service users and manage them better, bringing staff a single, digital view of each case.
Interoperability changed our care pathways – Dundee Council’s digital case management journey
Mosaic has been a vehicle for change for Dundee City Council, delivering a shift in the way services are brought to Dundee’s citizens – joining records together for Digital Care.
As part of Scotland’s Digital Future mandate, Dundee City Council has transformed the delivery of its social care and health services. At the centre of the change is a sharper, clearer focus on supporting its citizens’ personal requirements.
In 2016, the legacy technology underpinning the health and social care service teams was to be replaced. Alongside this, Dundee’s ambition was to enable social workers to focus on vulnerable adults and children, by creating a single view of their needs using a better digital case management system.
How we helped
Dundee City Council replaced its legacy in-house system with ourcase management system, Mosaic, across Children, Adults, Finance, Criminal Justice and Education Services.
Mosaic’s workflow was an entirely new way of working for the local authority and enables Dundee’s social workers and other relevant council staff to access their caseload quickly, from one platform. This in turn enables them to spend more time on-site with clients as their desk time has decreased
Mosaic's Best Practice Configuration provided Dundee with a set of forms, workflows and statutory reports to speed up and simplify implementation which continues to streamline day-to-day interaction between staff and service users. We also deployed added functionality in Mosaic around relationships and chronologies, enabling a deeper connection between cases.
Using Mosaic to ensure that the Council’s processes are aligned with the relevant timescales of Single and Multi-Agency Protection investigations have meant that procedures are tighter and easier to navigate for service users and Council staff.
Our social workers can now focus on improving outcomes, as opposed to spending time searching for the correct information, and making sure it is recorded correctly – they can now see all the information they need, at a glance.
The result
- Dundee City Council went live with Mosaic within twelve months of winning the competitive tender
- For the first time in Dundee City Council’s history, information for service users is held in one place, reducing the amount of time social workers spend at their desks, inputting and connecting case information. They now have access to the right information at the right time
- They worked with Dundee Council as a partner, providing an on-hand project team for support throughout the entire design and implementation journey
- Without the Mosaic Best Practice Configuration, Dundee Council would have had to build its forms from scratch. Removing this requirement significantly reduced the time to implementation and gave additional confidence in the suitability and usability of the system to the team
- The forms in Mosaic have proved so easily adaptable that Dundee City Council is able to customise quickly when the Scottish Government make changes to legislation or requirements, shortening any delays for service users and minimising strain.
Inspiring others
We connected Dundee Council to the active Mosaic customer network, to help them learn from other like-minded councils and hear best practices, which helped them develop their own business processes to best support their service users.
Since its implementation in 2016, Dundee have maintained a collaborative partnership, and plan to continue to work together to develop Mosaic to meet new requirements and work together to respond to changes in Scottish legislation.
