Meet Collins Evo: Your AI Booking System

From booking system to AI booking intelligence

What is Collins Evo?

Collins Evo is more than a booking system. It’s your operational co-pilot (with the help of Copilot!)

It captures enquiries instantly, sends proactive alerts that actually matter and transforms booking data into actionable insights:

Capture instantly – Never miss a booking opportunity again with customisable booking widgets and lucrative integrations that put your brand in high-intent discovery locations.

Respond faster – Real-time alerts for same-day bookings and new enquiries, as well as booking changes and customer reviews, mean you can react instantly. So, you’re never out of the loop and your customers are never left waiting.

Decide smarter – AI-powered insights turn your data into revenue. Let Copilot translate your data into recommendations and natural language answers that let you make stronger data-driven decisions, quicker.

It’s not magic. It’s Evo.

Who is Collins Evo for?

Whether you're running a single venue or managing a group, Collins Evo is an AI booking system built for hospitality operators who want to work smarter, not harder.

From independent restaurants to multi-site bar groups and immersive experience venues, Collins Evo adapts to your operational needs and scales with you as you grow.

Perfect for:

Owner-operators who need to save time and reduce admin without sacrificing guest experience.

Restaurant and bar managers juggling same-day bookings, walk-ins and team coordination.

Operations directors seeking real-time visibility across multiple sites and data they can trust.

Marketing teams who want to track campaign performance and drive more bookings.

Finance and revenue managers who need accurate, consolidated reporting to make fast decisions.

Why should you use an AI booking system?

Hospitality moves fast. Guests book last-minute. Teams are stretched. And missed enquiries and inefficient operations mean lost revenue.

That’s where an AI booking system comes in.

According to Access Hospitality’s 2025 AI in Hospitality report:

34% expect AI to improve decision-making through better insights.

45% believe AI will improve operational efficiency.

£20,000 is lost annually on general operational inefficiencies.

60% of operators say stock availability is their biggest recurring issue.

56% miss upselling opportunities due to stock shortages.

83% say stock and inventory control is a major challenge.

Our AI booking system, Collins Evo, helps to eliminate these inefficiencies by unifying your operations into one intelligent platform and letting your systems talk to each other.

When your booking data can talk to your inventory system, there’s no need to apologise for not having that dish in stock, because you’ve proactively catered to the demand. Upselling opportunities don’t have to go missed; guests don’t need to go away disappointed; and no more revenue needs to be lost to inefficiencies or missed bookings.

💡 Did you know? 76% of hospitality operators say real-time, consolidated data would help them make faster decisions - especially during busy trading periods. Collins Evo delivers exactly that.

Collins Evo is built to solve the real challenges operators face:

Same day booking chaos? Collins Evo alerts your team instantly with updates and recommendations so they can prepare.

Manual monitoring fatigue? Collins Evo’s Feed and Copilot features surface what matters, when it matters.

Insights trapped in reports? Ask Copilot in plain English and get instant answers. Smarter, simpler, speedier.

Smarter operations, happier guests

So, with an AI booking system your operations are streamlined and your systems connected: your team are happy. But how does Collins Evo enhance the guest journey for your customers?

Discovery

Be seen by up to 3.9 million monthly visitors via our DesignMyNight integration. Meet your customers where they’re at and turn discovery into bookings with seamless handoff. Guests love simplicity and speed (27% of consumers surveyed said they wanted instant booking capabilities) and that’s exactly what you can give them.

Enquiry and Booking

Collins Evo’s Feed notifies your team of new enquiries in real time and bookings are instantly synced into your central reservations diary from whatever channel they’ve come from (your website, Reserve with Google and more). Plus, our Collins Call Evo AI voice receptionist ensures customers never get sent to voicemail again.

Service-Prep

Collins Evo captures every detail, so you can plan ahead with confidence and your guests are reassured that you’ve got it all covered. Vegetarian menu? You’ve got one ready. Allergy or intolerance? Highlighted and passed over to the kitchen. Birthday? The balloons are already on standby.

Guest Experience

Access guest history, preferences and pre-orders at a glance, so you can deliver personalised service that drives customer loyalty. With Collins Evo, your team can focus on delivering exceptional service - not chasing spreadsheets or missed calls - and improve your customer experience at every stage.

Performance

Dashboards and Copilot give you instant visibility into what’s working and what’s not. So, you can act fast and ensure your customers are never impacted by potential issues that might arise.

💡 Did you know? 57% of consumers say technology has already improved their hospitality experience.

An AI booking system that adapts to your needs

Whether you run a pub, restaurant, club or immersive experience, Collins Evo adapts to your needs:

Mobile control – Manage bookings, queues and guest comms on the go.

Smart dashboards – Visualise your floor plan, manage space and turn tables faster.

Automated comms – Send branded emails, reminders and follow-ups.

Deposits & pre-orders – Reduce no-shows and upsell with ease.

Queue management – Let guests join virtual queues and get notified when it’s their turn.

Reserve with Google – Capture bookings directly from Google Search and Maps.

It’s AI that works for hospitality.

The results speak for themselves

+24% average increase in enquiry conversion

+14% more bookings from your website

1,000+ hours saved annually through automation

Ready to see Collins Evo in action?

Collins Evo is already transforming how hospitality operators work, from the floor to the back office. If you're ready to turn every booking moment into revenue intelligence, it’s time to start exploring: Book a demo today.

Abigail is a seasoned content manager with six years of experience crafting insightful hospitality content, supporting operators to tackle their challenges head on and exceed their goals. Her expertise spans all areas of hospitality software, including compliance, safety, promotion, and reservations. Abigail’s deep industry knowledge and engaging writing style make her a vital contributor to the Access Hospitality team.