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Recruitment

Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Andrew Forster

Recruitment Industry Specialist

With low barriers to entry and not many overheads, around 700 new recruitment firms register a month in the UK with Companies House.  

However, only about 20 percent of new businesses manage to get above ten heads and continue on successful growth trajectories which tells us that growing and scaling is the hard part.  

It’s easy to assume that as long as you can keep interviewing candidates and putting them into the right companies, then your business will grow; except it’s never quite that simple. As more clients come on board, and more candidates are interviewed, the urgent need for process and structure, systems and culture all begin to creep in and suddenly, it’s a completely different beast and you’re wondering why you can’t scale up.  

If you’re suffering growing pains, here’s some reasons why you might be struggling, and some ideas for how to overcome them.  

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Tom Hall

Head of Customer Success, Recruitment

This months agenda

  • Meet the Customer Success Team
  • What is Customer Success?
  • Get Connected with your Customer Success Portal
  • Useful webinars and Access All Areas sessions
  • What is NPS?
  • Meet the team within Access Recruitment: Tech Support

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Richard Cleaver

Recruitment Compliance Specialist

Changing legislation brings changes for everyone, specifically recruitment agencies who must work hard to stay compliant amidst new rules. At Access Group, we’ve dedicated ourselves to serving the recruitment industry and helping you out, with everything you need, and so we’ve created an IR35 breakdown. Below you’ll find all the information you need, how it affects you, what it means to your recruitment firm and what you can do to stay compliant as the new rules’ role in.

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Andrew Forster

Recruitment industry specialist

Recruiters and hiring managers haven’t always gotten along, so how can you improve the relationship so everyone gets what they want?

One of the biggest problems for recruiters, apart from finding quality candidates of course, is that hiring managers contribute to the problem, instead of making life easier. And once a relationship has gone sour, it’s incredible difficult to get it back. Especially if you’ve ended up having a shouting match in the middle of your client’s kitchen, which, is never a good thing, and there are steps you can take early on in the relationship to avoid all soap like showdowns.

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Stuart Thomas

Recruitment Industry Expert

A good candidate journey in recruitment is one of those magical things. It has the power to change minds, increase engagement and cement a wonderful relationship between your agency and candidates. It is the same as banking goodwill that will help you out, one way or another, somewhere down the line. According to a recent report by Human Resources Today, ‘98% of candidates who had a positive candidate journey in recruitment would refer others to apply.’ That’s a golden statistic too good to ignore, so the question left is how do you create a candidate journey in recruitment that can create that loving feeling?

1.    Switch perception

The first thing you can do is change the way you view your people, so start by switching candidate for customer. An age-old idea is that recruiters are doing candidates a favour by finding them a job in the first place, and gratefulness is therefore due. Your candidate is your customer and your bread and butter, so it’s time we started thinking of them as such. A good way to implement this across the organisation is to start calling them customers to slowly change the way your consultants view them.

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Dominic DeSouza

Head of Partnerships, Recruitment

A recent industry benchmarking survey conducted by Talent Nexus discovered that agencies’ top priorities included reducing costs, filling existing vacancies and surviving the impact of the pandemic. 

It’s hardly a shock to learn, then, that email marketing activity has plummeted over the past four months in the severely hit travel, leisure, automotive, and manufacturing industries, but surged in not-for-profit organisations (who can no longer operate face to face) and the online education sector.

We teamed up with Andrew Nicholson, Founder and email marketing evangelist at Kulea.ma, to share his top tips for getting email communications right during these challenging times.

You can watch the full webinar on demand and here are the key takeaways:

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Harry Whysall

Recruitment Industry Specialist

So, you’ve made the brave first step into building your own recruitment agency. It may be around now that you realise that what seemed a simple process - picking up the phone, conducting interviews, making placements and collecting payments – is anything but, once you’re out on your own.

But you’re not on your own. To help you on your journey to building your own recruitment empire, we’ve created a simple mnemonic that will get you thinking about your company’s ethos and plans.

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Sophie Sear

Project Manager, Volcanic

You’ve just been given access to your new Volcanic website, or you want to give your current website a re-vamp by choosing some great looking images for it – but where do you start!?

Choosing the right imagery for your website is really important, as it’s the first thing your website visitors will see and can draw them and engage them further.

This blog outlines some tips to help you choose the best imagery for your website so your site visitors get the best possible experience and you increase website conversions – win!

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Harry Whysall

Recruitment CRM Specialist

To CRM or not to CRM, that is the question. In the interest of an honest and open relationship between us, we’re going to state straight away that we’re not trying to sell you a CRM. But we will help you know whether it’s time to invest.

By now you may have already set your own agency up. You should be pleased with yourself! Under recent circumstances, some might call you brave and some might call you crazy… but you’ve made the bold move and why not.  

Whilst we know we have a best-in-class Recruitment CRM that improves our customers ‘productivity and efficiency and consultants love using it, not every CRM provider is right for every business.

So here we will present two sides to the recruitment CRM debate, to help you decide whether your start-up is doing the right thing by making this investment now.

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Verity Ramsden-Hare

Head of Marketing, Recruitment

With the recruitment sector heavily impacted by the current lockdown, our focus has been first and foremost on supporting our customers and helping them to find ways to adapt or survive.

Now with certain areas of China easing lockdown and some European countries announcing exit plans we know there will be an end. Whilst businesses won’t be the same, our economy will pick up and we must think ahead and be ready for the recovery when it comes.

Whilst our attention has focused on helping customers respond now, these initiatives will also stand businesses in good stead when the market bounces back.

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