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Legal app for clients, powered by inCase
Deliver the smooth, digital experience clients now expect with our law firm mobile app. Access Legal app for clients brings onboarding, messaging, and real-time updates together in one secure, branded legal mobile app, powered by inCase.
From ID checks and eSignatures to real-time progress tracking and client messaging, our legal app for clients removes friction at every stage of the legal journey.
Results that speak for themselves
For legal practices that are looking to radically improve client communication, engagement and customer satisfaction, inCase provides the most innovative way to communicate with your clients efficiently and securely, through quoting and onboarding to eSignatures, and proof of funds.
50% more time for lawyers and 80% reduction in client calls
Documents returned to lawyers within 24 hours*
92% of ID checks completed immediately
42% faster to complete cases*
Making legal services personal, efficient & stress-free
Your clients want clarity, simplicity and speed. Your team wants less admin, fewer interruptions and a smoother workflow.
Our legal app for clients delivers all of this through one secure, branded mobile app for law firms that integrates seamlessly with your case management software.
Stay in control with the Admin Portal
The Admin Portal gives your firm complete control over the content and performance of your legal app for clients. Easily manage clientfacing information, build bespoke questionnaires, and view analytics that help you understand engagement across every matter.
What you can do:
- Manage app content: Update pages such as About Us, Privacy Policy, contact details and more.
- Create bespoke questionnaires: Design, edit and send custom questionnaires directly to the inCase app for clients to complete and sign.
- Access powerful analytics: Track key insights including created users, client ratings, login activity, email trails, sent messages and created cases.
Introducing inCase ID – Fast, Secure, Standalone ID Checks
inCase ID is our new standalone product designed to simplify identity verification for law firms. Whether you're working in conveyancing, litigation, or private client services, it offers a fast, compliant, and cost-effective solution—without the need for full platform onboarding.
- No dev work needed – Trigger checks via email templates
- Fully compliant – Biometric, AML, PEPs & sanctions checks
- Client-friendly – Seamless experience via the inCase app
- Flexible packages – Choose Full ID or Lite options.
The tangible benefits law firms can experience with inCase
Andrew Stevens, General Manager at Access Legal, reveals the tangible impact inCase is having on law firms today:
“Our customers see far fewer emails, a marked reduction in the number of calls they receive, and significantly faster transaction times. These benefits are reflected in the excellent feedback and Trustpilot scores their clients are giving.”
Don't take our word for it - what our customers say
From reduced transaction times, less phone calls to faster client onboarding and improved satisfaction and feedback - hear the benefits law firms have experienced with inCase:
“42% Faster Timelines, 80% Fewer Calls, and 95% Client App Adoption”
Set your firm apart with exceptional client feedback
Great Solicitors Wonderful App
Efficient process, kept me up to date on progress, well structured and great App to use.
Richard Smith
Efficient, reliable and fast service, would highly recommend
From start to finish, the process has been clear. Their mobile APP is fantastic, smooth and easy to use. You can clearly view all documents and anything outstanding clearly.
Krishen Vaya
Great customer service
The APP system work’s very well and it made it easy to keep track of all the paperwork and everything I needed to complete.
Hayley
Loved the APP
Loved the APP, you can see your progress, fill in your paperwork online and message through it. Very efficient service, messages or emails answered straight away.
Angie Carrolk
Everything was completed quickly and…
Everything was completed quickly and APP provided made everything easy to send, receive and see.
Martin Jones
+3,300 legal professionals have realised the value of inCase
Our app allows our clients to view the progress of their case in real time 24/7 and never miss an update. inCase has reduced our transaction times on a purchase by a staggering 42% and on a re-mortgage transaction by 19%.
We understand moving house can be unnerving, so we take every step to ensure our clients are happy and informed throughout the process. inCase is the perfect solution taking our customer service to the next level.
inCase has given us a real USP and tangible and measurable benefits, including improved efficiency internally and streamlined communication, but by far the biggest benefit is the enhancement to our customer service.
Our firm has a glowing track record of achieving fast results whilst never sacrificing client satisfaction. The firm’s very foundation is built from a desire to create a positive experience for each client. This is why it is immensely important to us that we offer the best and most contemporary solutions available that meet the needs and growing expectations of our client base. Our proposition value is much more than winning cases quickly and a professional approach, it is also the actual experience each client has with us. I have found that inCase amplifies this.
Paschal O’Hare Solicitors brought inCase into Northern Ireland. A benefit of being an early adopter was that inCase complemented the firm’s reputation as being both progressive and technologically ahead of our competitors.
Internally, the app has freed up the solicitors’ time without reducing the standards of work. This means the clients that cannot use the app do not have to wait as long for an appointment with us. Essentially, inCase has benefited all clients, not just those who own a smartphone.
Request a demo
Arrange your FREE no obligation demonstration today
Legal apps for clients FAQs
What is the inCase legal mobile app?
The inCase legal mobile app is a secure, branded app that lets law firms share updates, documents, forms and progress milestones with clients instantly. It provides digital onboarding, eSignatures, ID checks, secure messaging and process tracking - all integrated with your case management system.
How do legal apps for clients integrate with my existing case management system?
Access legal’s app for clients, powered by inCase, connects directly to your case management system (CMS), so documents, messages, forms and updates flow automatically between your CMS and the client’s app. This means lawyers do not need to perform extra steps - actions in the CMS trigger updates in the app in real time.
How do digital ID, AML and KYC checks work in a legal apps for clients?
Clients can verify their identity using NFC passport chip reading on both Apple and Android devices, along with advanced facial recognition to match their live image to their ID. The app also supports Proof of Funds checks directly with the client’s bank via secure openbanking connections.
How secure are apps for law firms?
Access Legal’s apps for law firms use TLS encryption - the same standard used in banking - to protect all messages and documents. The app also supports biometric login (fingerprint or facial recognition) for added security. Secure twoway messaging replaces email, post or unencrypted channels.
Can we have our own branded version of a law firm mobile app?
Yes. Access Legal’s law firm mobile app offers a fully branded app option, designed with your firm’s logo, colours and identity. This gives clients a consistent, professional experience while providing all the core features of our law firm mobile app.
Like what you see? Get in touch to see inCase in action and set your firm apart
Explore more solutions that elevate your practice
If you’re looking to streamline more than case management, Access Legal offers a connected suite of software designed to help your law firm operate faster and with complete confidence.
