Legal Software Support and Services: Your partner in growth

Switching systems doesn’t have to feel overwhelming. FlightPaths is our tailored onboarding approach that respects your time and protects your peace of mind.

What makes FlightPaths different: 

• A consultant who gets it: Your dedicated specialist has helped dozens of firms like yours make this transition smoothly.
• Your pace, your priorities: We adapt to your schedule and focus on what matters most to your practice.
• No nasty surprises: Our clear, collaborative process keeps you informed and in control – so you always know what’s happening and why.
• Sleep easy: Zero downtime and 100% data integrity — guaranteed.

“The actual switch over was pretty simple and straightforward. We were allocated an onboarding consultant and I have to say he was really helpful.” 

Owen Poole, Founder at OP Costs Drafting 
 

Remember the frustration of being stuck with a tech problem at 8pm? Or frantically searching for answers before a deadline? Those days are over. Our support ecosystem means you'll always find the help you need, exactly when you need it. 

• Instant answers, anytime: Our in-product Digital Assistant knows the questions that keep you up at night — from running AML checks to generating urgent reports. 
• A knowledge bank that grows with you: 1,000+ guides and tutorials, updated frequently based on what firms actually ask us about. 
• Dedicated support team – Product experts ready to troubleshoot, guide, and keep things on track when you need help. 

“Access has consistently exceeded our expectations, providing a comprehensive support network that's always available to assist us. It’s reassuring that you can pick the phone up to any number of, you know, 15 people within the business and you'll get that same quality of service and advice.”  

Andrea Spooner, Partner and Practice Director at Fosters Solicitors  

Imagine having someone who knows your firm's goals, celebrates your wins, and proactively helps you overcome challenges. That's what our Customer Success Managers do. They're not just monitoring software usage — they're here to help you realise the full return on your investment.  

Standard Success Plan — Consistent care: 

• Annual health checks to spot opportunities 
• Access to e-learning content and product webinars  
• Extended support hours  

Premier Success Plan — Your dedicated dream team: 

Everything in Standard plus…  

• A Customer Success Manager who becomes part of your extended team 
• Your own Support Analyst who knows your setup inside out 
• Regular strategy sessions focused on your growth 
• Exclusive access to innovations to help shape our product roadmap  
• FlexPoints included for those "just need a bit extra" moments  — unlocked through your spending. 

“We weren’t entirely convinced if having one person manage all our tickets would work — but within a month, we realised it was more valuable than we’d expected. Our Customer Success Manager turned out to be someone we didn’t even realise we needed until we had him. He stays with us until issues are resolved, follows up internally, and genuinely feels like part of our team.” 

Bryan Sweeney, Development Manager at Express Solicitors 

There's something powerful about talking to someone who's walked in your shoes. Our community brings together forward-thinking UK law firms who openly share what works, what doesn't, and what's next. We offer:

• Customer advisory boards: Your voice shapes our future — because who better to guide us than you? 
• Compliance forums: Interactive, peer-led sessions with our risk and compliance experts, exploring real-world scenarios and practical solutions. 
• Regular compliance Webinars: Monthly SRA updates and quarterly AML insights, made practical with our Regulatory Director, Brian Rogers. 
• Product roadmap webinars: Be the first to know about our latest features and functionality.  

We understand that law firms don't operate in predictable patterns. New team members join, big cases demand different workflows, opportunities arise suddenly. FlexPoints give you the freedom to access extra support exactly when you need it.  

FlexPoints in action: 

• Bank them for a rainy day or use them immediately 
• Apply them to any service — training, bespoke configuration, system health checks 
• Track everything transparently in your portal 

“We have a bank of FlexPoints included with our Premier Success Plan, and knowing you’ve got that bit of leeway is really nice. So if you need any additional training for new starters or anything adjusting, it’s not something that necessarily has to be accounted for immediately or get approval for that spend.”  

Dom Green, Accounts Manager at  Lewis and Lewis

Your firm’s goals don’t stop at go-live. Value Pathways is our structured approach to help you unlock more value from your software, with tailored guidance based on where your firm is now and where you want to go. There are three maturity levels: 

• Establish: Learn the basics and get up and running 
• Evolve: Expand knowledge and solve complex business challenges 
• Excel: Make continuous improvements  

Each pathway focuses on one of four key areas: maximising productivity, increasing profitability, maintaining risk and compliance governance, or modernising your firm to deliver a better client experience. And because no two firms are the same, you can choose how you engage — whether that’s self-directed, guided, or expert-led.