Double appointments at Access Legal as part of customer-first focus

Access Legal has announced two more senior appointments as the law technology division of The Access Group further strengthens its customer-first focus.

Following the recent announcement that industry expert Bishu Solomon Girma joined Access Legal as Head of Customer Success, the team has also welcomed a new Head of Support and Head of Product Marketing, both bringing many years of combined legal and technology expertise.

Sam Tolley joins Access Legal to focus on customer first services as Head of Support, after over a decade in customer-facing roles.

Following a successful career at Thomson Reuters Legal UK & Europe, where he held the position of Director of Customer Support, Sam will head up the support team with a sound understanding of the needs and expectations of legal customers.

Explaining his new role, Sam said: “As Access Legal continues to grow, the focus will firmly remain on the support and services we provide to customers and the wellbeing of our teams.

“Our aim is for customers to feel supported as they grow and start to realise their limitless potential. Creating a strong support function that customers can rely on builds confidence in both the products and service, resulting in a consistently outstanding customer experience for all of our clients.”

Joining Sam, is Marcus Dacombe who has been appointed as the new Head of Product Marketing, having held similar roles at high profile technology and software companies including Nokia, Verridian plc and OpenGI.

Using his extensive knowledge and experience, Marcus will be advising on how evolving technology, communication and collaboration solutions can help Access support its customers achieve more.

Speaking about joining Access, Marcus said: “As Head of Product Marketing, I am excited to work with our customers on how Access Legal’s products and solutions can benefit both their teams and their services. It’s great to be joining a business like Access Legal, that is driving forward legal market focused software solutions whilst being so customer centric. The business has real momentum and I’m delighted to be a part of the effort to continue the business’ drive forward.”

Commenting on the new appointments, Doug Sawers, managing director of Access Legal, said: “Our customers are at the heart of everything we do and we’re proud that we are continuing to attract industry heavyweights to the team who all share our belief in customer centricity.

“Our people are all true experts, with Sam and Marcus being no exception. Together with Bishu and the rest of the team, we are in the strongest position possible to work in partnership with our customers and drive their individual successes in a competitive market.”

Those already using Access Legal software solutions include renowned firms such as Eversheds, Minster Law, Winn Solicitors, Wolferstans, Neves Solicitors LLP and The MAPD Group.