BroadCare vs Access Adam – Comparing commissioning management systems

At Access Adam Care Commissioning we help in old terminology, 23 Clinical Commissioning Groups, 30 Local Authorities, and across multiple integrated Care Systems with their management and procurement of health and social care providers for public services. We understand the pressure and challenges the public sector are facing when commissioning care to reduce hospital discharge delays,  manage urgent requests such as end of life care, and ensure the entire process from managing providers, compliance, contracting, brokerage, invoicing and reporting is smooth to avoid any disruption and ensure every individual receives quality care in a timely manner.  

After reading this article you should be more confident in deciding which digital CHC brokerage solution is best for you, whether you are an ICS, ICB or NHS department looking to improve commissioning of services. We want to make your life easier by reducing your research time and present all the information you need on the best digital commissioning solutions in one place.  

BroadCare vs Access Adam – Who are they? 

Both BroadCare and Access Adam Care Commissioning are digital solutions that digitalise all information to reduce the inefficiencies that often occur when relying on manual or paper processes. This helps to reduce long waiting times and ensure individuals are offered their care placements quicker and safer than before.  

	BroadCare
Who are they?	BroadCare is a whole system approach digital solution to help manage NHS Continuing Healthcare, Joint Funded, Sections 117 and 75 and Child Adolescent Mental Health Services more effectively.
What are their services?	End-to-end management of patient data   Care home and domiciliary care provider data management   Brokerage   Digital referral portal   Data and Reporting Management

 

 

	Access Adam Care Commissioning
Who are they?	Access Adam Care Commissioning is a digital solution which aims to support healthcare organisations and local authorities with their management and procurement of health and social care providers for public services, as well as manage urgent care requests and provider management.
What are their services?	Full end to end solution  Referral Management   Brokerage and Placement Management   Contract Management  Case Management   Invoicing and Payment Management   Provider Engagement and Quality Management   Patient Portal   Personal Health Budget Management   Data and Reporting Management

 

BroadCare Software Vs Access Adam Software – How do they work? 

 

When deciding which solution is best for your organisation there are a variety of things to consider to ensure you get the best outcomes.  

BroadCare software provides an end-to-end management solution of patient data for CHC departments. The system provides a detailed and insightful view of all cost and spending to support the digital receipts of referrals through its portal and paperless caseload data collection, storage and retrieval. Its hierarchical security model allows users the ability to set different levels of system permissions and restrictions to different users according to their user profile. This provides complex role-based access which is crucial to the management of the CHC of patients.  

Previously known as the trailblazers and formerly the only end-to-end solution in the market, Access Adam Care Commissioning provides their customers confidence that as care needs change the solution can adapt and be tailored to meet those needs. It manages all information in one centralised place with secure, robust, scalable infrastructure, and in-built reporting to help make better informed decisions which puts the patient first every time. Not only that, it adapts to each CHC departments unique processes, challenges and goals to achieve both long and short term objectives. 

Both of these solutions offer bespoke and customisable elements to best support the care needs of your patients. Here these efficiencies in validation of information and the automation of data transfers via their digital referral module not only improves the quality of referrals but also the speed in which these referrals are placed in the appropriate care or support services.  This allows organisations that use BroadCare to bring their payments function in-house which helps to reduce costs, meet national standards, your KPIs and forecasting.  

Like BroadCare, having the ability to have bespoke and customisable elements on their solution also provides Access Adam Care Commissioning customers some benefits. Their preconfigured templates helps to speed up the process to allow ICBs to process CHC referrals between 25% to 50% quicker than before for a more transparent and accountable referral process. The use of these templates also helps to reduce costs as it allows providers to input their information for the system to automatically check, review, and rank providers from the most suitable to the least at the best value for money. Its brokerage placement therefore is completely unique to the market allowing services to be commissioned directly relating to each individual patient to deliver greater outcomes to meet their needs.  

Something which both solutions have that makes the referral process even more seamless is the ability to integrate with other 3rd party connections, especially SPINE. Through both BroadCare and Access Adam Care Commissioning integrating with SPINE and other finance systems they can be reassured that all data and information is accurate and consistent to ensure all patients receive the best care quality possible.  

The table below compares how each of the CHC solutions work and what each has to offer. It compares some of the most important areas including: The onboarding process, customer service, and its accessibility.  

	BroadCare	Access Adam Care Commissioning
Onboarding Process	Every client has a designated Contract Account Manager   Each project has a designated Project Manager   A ‘typical’ project onboarding process will require 6-8 weeks to help develop user experience, provide training, and demonstrate lessons learnt from past projects which has been adapted for a new one	A project plan will be produced according to the client’s needs including: scoping, contract setup, system configuration, and invoicing and workshop training  Every client will have a designated Account Manager and Customer Success Manager  The number of existing and new providers onboarded will be discussed and decided with the client to increase the choice of provision  Monthly, quarterly, and annual operational reviews will take place to review progress and evaluate what could be improved  Only takes 2 hours of an ICBs time a week over a 4-6 month period
Customer Service	Both email and online ticketing support is available   The phone, email, and online ticketing support runs from Monday to Friday 8:30 am to 5pm  Tickets are prioritised and requests are logged via the support portal and categorised into levels of emergency   Critical – 1 hour and the resolution time 4 working hours   Disruption – 1 hour and resolution time 8 working hours   Inconvenient – 1 hour and resolution time 30 days   Minor – 1 hour and resolution time 30 days   No web chat support is available    Onsite support available at an additional fee  Does not offer support to 3rd parties	Both email and online ticketing support is available   The phone, email, online ticketing, and webchat support runs from 8:30 to 5pm Monday to Friday   90% of phone calls are answered within 30 seconds   90% of live chats are answered within 5 minutes   90% of emails are responded to within 48 hours   Onsite support is available   It does support 3rd parties
Accessibility	Used on web browser  BroadCare has not been designed for mobile usage except the digital referral portal which sits outside of the Case Management tool	Used on web browser   Access Adam has been designed to be compatible for both web browser and mobile usage for all aspects of product  All elements of product are interlinked on a single system

 

 

The table above demonstrates that both BroadCare and Access Adam have similar onboarding processes where training is provided to all new users so all ICBs and local authorities can make the best out of the CHC solution they are using. Access Adam Care Commissioning also advertise that they hold monthly, quarterly, and annual reviews to evaluate how a project is going to help improve the service further. BroadCare do not openly advertise that they do this currently so after reading this article if that is something you want to know more about I suggest to research them further to answer any other queries you may have. 

The table above also demonstrates that if your local authority or ICB want a CHC solution that offers both self-serving packages of support as well as hands on support, Access Adam may be better suited to you due to their quicker responding times in resolving issues, as well as offering webchat support for less complex issues too. However, Broadcare only seem to advertise more self-sufficient care packages, so it’s  worth considering  support on queries or issues  may not be as instant as other Digital CHC solutions.  

BroadCare also advertise that on their solution only their digital referral portal is suitable on mobile devices, whereas the full spectrum of Access Adam Care Commissioning functionality is compatible on both web browser and mobiles. If your main users of the software are more office based than choosing BroadCare might not be an issue. However, if your main users are constantly on the go Access Adam may be the better option. BroadCare does however advertise that it has the capacity to offer remote/off-site working via secure internet access but the definition of what that really means for the end-user would need to be further explained.  

BroadCare vs Access Adam  - What are the benefits? 

 

Like already discussed the benefits an end-user can experience using either of these digital  solutions can differ depending on what your individual ICB’s or CHC department’s objectives and KPIs are. The table below however shows the generic benefits both solutions provide.  

	BroadCare	Access Adam Care Commissioning
The Benefits	Allows organisations to bring their payments in house to reduce costs   Offers a detailed insightful view of cost and spending to allow both the creation and sharing of reports to support complex decision making   Better control of Care Home and Domiciliary provider costs to show actual costs rather than commissioned  Ongoing value for money through using licence fee-based commercial proposition   Efficiencies in validation of data and automatic data transfer to improve the quality of referrals   Improved security and efficiency through digital forms including electronic checklists	More efficient workflow through the system   Keypoints are monitored to follow national targets and legislation   The user interface pulls key info direct from the system specific to the NHSE criteria   Offers a fully automated process to save time and provide data assurance   Care packages are put in place 3 days from when a patient is identified   There will be on average 3 care providers available to deliver each care package   Saves staff time on administrative tasks by roughly 20%   Roughly 88% of service receipts are submitted electronically within 7 days of care delivery   Offers 100% provider compliance within the provider market   100% of all providers are paid within 30 days or less   ICBss can see savings of 7% in their unit costs following the implementation of a DPS solution   Can compare data and the marketplace at both local  and wider ICB level  Secure trusted platform that can be used remotely across multiple devices including mobile.  Offers functionality to work alongside other Access HSC solutions including Access PAMMS and Access Patient Flow Manager to help provide support across the care continuum

 

The table above therefore demonstrates that both offer services that help manage the commissioning and arrangement of care packages better and quicker than before. Both being digitalised can save staff time on administrative tasks which helps save costs as well as reduce unit costs. Through both offering end-to-end solutions there are more efficiencies in workflows and data automation is clear. 

The table above also shows that BroadCare’s improved security and efficiency through digital forms helps provide stronger data assurance for all end-users. Access Adam Care Commissioning however openly advertises how their system allows all care providers to be 100% compliant due to being automatically checked through the system and ranked in terms of legalisation and individual care need.  

Through Access Adam Care Commissioning openly presenting statistics, it shows how both provider base and competition can increase to manage CHC better as a wider provider base allows better care providers to meet community needs across the care continuum, as well as in virtual wards to help your ICB join up care across both primary and secondary healthcare, social care, and the care sector at a better value for money.  

BroadCare Vs Access Adam Care Commissioning – Which CHC commissioning solution is best for you? 

 

In this article we have reviewed both  BroadCare and Access Adam Care Commissioning, and explained the background and aims of each platform, how they work, and the benefits of both.  

It is clear therefore that both digital CHC solutions work in many different ways to ensure the referral process and case management of each referral is seamless. Both demonstrate that by being an end-to-end solution it helps to ensure the workflow is quick, safe, and efficient to avoid any duplication of data or reliance on paper or manual processes, which often causes delays.  

What is important to note however, is that Access Adam Care Commissioning has had more experience as an end-to-end solution. This can mean that BroadCare’s tools, depending on your local community’s needs, might not always have the transparency of the CHC marketplace  that you need. This could then increase the risk of under or over reporting actuals vs projected spend.  

Despite BroadCare advertising it has the capability to monitor large datasets across ICBs it is always important to double check the capabilities of any  solution to ensure it matches your needs. It is crucial therefore before deciding which solution is best for your patients and local community that you are certain on what your KPIs are and what you need from the solution. Some of the main KPIs Access Adam work hard to deliver are: 

• Reducing referral days to 18 days  
• Increase offers per packages of care to 3  
• Decrease incorrect invoices by 100%  
• Increase placement days to 2 days  

With both integrating with other 3rd party connections it makes it even easier to place individuals into the care settings they require due to the data being constantly up-to-date. Both systems support the NHS 5 year digitisation plan to communicate better and enable people access to the care needed quicker and more easily.  

It is also clear through analysing the benefits of each, that through Access Adam’s sophisticated solution they have been able to increase the provider base of all there clients working on a DPS framework and improved the quality of providers for clients working on a framework model to ensure all the care needs in a community are delivered. On the other hand it shows how BroadCare have been able to bring their payments in house to attempt to reduce costs further.  

What Access Adam Care Commisisoning does offer which BroadCare doesn’t however, is its allowance for reporting at an ICB level as well as place level within the same configuration. This helps to deliver the aspiration of the ICB within the CHC vision to meet all the NHSE data reporting requirements accordingly.  

In conclusion, both demonstrate that through digitalising the process of referrals, brokerage, and commissioning, more accurate and safer care can be delivered a lot quicker to ensure that the responsibilities of the Care Act are always delivered for better person-centred care. But Access Adam does seem to offer more customer support and a more sophisticated and unique end-to-end solution to get more visibility across the care market to help make a more direct impact on reducing hospital delays and day bed costs.  

For more information on Access Adam Care Commissioning,  learn how our CHC solution can help streamline your CHC workflow to commission better quality person-centred care at the best value for money for all the different care needs in your community today.  

It’s always worthwhile to talk to various suppliers of systems to see which best fits your requirements so contact us now and let’s get started in helping to organise and manage care packages for every care need in your community as their needs change.