Managing field resources in real time
Whether your organisation is engaged in homecare, deliveries, maintenance, sales or any other activity requiring regular visits to homes and business premises, you’ll have one overriding priority: to get the right person to the right place at the right time.
Easier said than done, given the variables involved. Anything from unexpected gaps in staff availability to rush-hour traffic and roadwork delays can turn even the best-planned scheduling upside down.
And missed or late calls damage your organisation’s quality record and reputation. Disgruntled clients can mar your hard-earned brand image as well as over-burdening customer support. For homecare and similar social services operators, performance breaches are also likely to be reportable safeguarding issues and, ultimately, a threat to continued certification.
Add to all that the risk of serious financial consequences: cancelled visits and unallocated staff time can quickly lead to significant loss of revenue as the costs involved cannot be billed. Worse, valued staff on zero-hour contracts who are not getting enough work may look for alternative employment, leaving you with the costs and aggravation of finding replacements.
Tracking the trends
Access solutions are designed to give rostering managers a much more granular, real-time view of their field staff visit activity, and thus far greater ability to adjust schedules and redeploy people to match conditions on the ground.
Our pre-installed and configurable apps on the Access Workspace platform provide up-to-the-minute summaries of early, late, on-time and missed calls. Displayed in clear graphics on your Access Workspace dashboard, they can be compared with figures from up to 28 days earlier, letting you monitor long-term performance trends.
The apps also show unallocated visits by person, together with the associated unrecoverable costs. With this information at hand, you can take steps to make better use of each individual’s time, boosting revenue and warding off staff departures.
In control, no matter what
Because even the best-laid plans will always risk disruption arising from hour-to-hour events, managers need to know exactly how their field workers are performing – in real time. Access Workspace lets you build heat maps to keep you in the picture and show where you can take immediate action to restore smooth operation.
At a glance, you can see busy periods and where visit times are slipping, reallocating calls accordingly. Quiet periods are equally visible, enabling you to re-schedule calls to fill them. You may even consider introducing off-peak or alternative types of service during those times.
Access rostering solutions are all about putting you in the picture, equipping you with a uniquely accurate and timely sitrep you can rely on to take well-founded operational decisions.
