Success services

Maximise your business outcomes

In addition to our fantastic products, we provide comprehensive services that set you up for on-going success. Whether it’s providing a seamless implementation, world-class support, on-going success through our customer success managers or maximising your business outcomes with our ongoing consultancy expertise. We here for you every step of the way.

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Supporting you to be more successful


Success Services from Access provide a full lifecycle of flexible services for your business to boost the value of your Access investments. Our passionate team of professionals come equipped with a wealth of product and technical expertise, comprehensive industry experience, and the full force of Access's resources to support you in being successful. From initial deployment and day-to-day optimization to adoption services and reactive and proactive technical support, you can rely on us turn your visions into a reality.

Who are we and what we do


350+

annual customer webinars

We strive on supporting new and existing customers getting more from their systems.

750+

certified professionals

At Access, we pride ourselves on the depth and breadth of skills across our passionate services employees.

64,000+

community users

Our communities allow our customers to create and take part in open discussions with each other and Access staff.

15,000+

knowledge articles

Our powerful and searchable KnowledgeBase allows you to find common answers so you can get help and support, quickly and simply.
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Seamless implementation services

Our FlightPath methodology delivers well defined, pre-scoped on-boarding services, ensuring you are up and running with your Access solution as quickly as possible.

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World-class support and success services

Providing on-going support for your investments; we’re there with you at every step of your journey, not just when things go wrong.

CTS Services

Cloud transition services

Take your business into the cloud with ease with our risk-free transition services to start experiencing a faster, smarter way of working.

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Access FlexPoints

Access FlexPoints are a cost-effective, flexible way to access our value-added services, to ensure you get greater impact from your Access software solution.

Hear what our customers have to say:

“Our purchasing FlightPath implementation for Capture was top-notch, our expectations set at the beginning of the project were met and we felt well supported throughout. Overall, we have found the system to be a valuable new addition and we are currently investigating other areas of the business where this can be implemented.”

Harpal Patter, Graze

Hear what our customers have to say:

“I found the FlightPath delivery process really smooth and simpler than normal projects I have previously experienced, Capture is easy to use and has been a successful implementation.”

Brian Rexworthy, Wainwright

Hear what our customers have to say:

“The overall FlightPath process was really smooth and everything is going very well with TeamSeer!”

Gillian Weatherburn, Blue Square Utilities

Access Customer Success Portal

This is the place to find answers to all your questions, either through our knowledge base, our product-focused events or by asking our active community.

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Get the most from your Access software

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