<!-- Bizible Script --> <script type="text/javascript" class="optanon-category-C0004" src="//cdn.bizible.com/scripts/bizible.js" ></script> <!-- End Bizible Script -->
Contact Sales
Hotels

Why guest self-service saves hotels over 6,000+ hours of labour time and increases revenue

Manual processes can take up more time than you may think, so finding a solution to automate tasks and streamline operations my help you gain that time back. It is recorded that around 2.3 million guest managed check-ins ended up generating incremental revenue that could have been lost without smart hotel software integrations. So, how can self-service hotel software boost your revenue and streamline operations?  

First published 11/06/2025, updated 08/10/2025

Victoria Sparkes Digital Content Writer for Hospitality

by Victoria Sparkes

Digital Content Writer for Hospitality

Posted 11/06/2025

Guest self-service saves hotels 6,000+ hours and drives revenue

In this article, we will explore how self-service software solutions are the way forward for future hotel stays. At Access Hospitality, we design self-service guest solutions with digital kiosks, keys and check-in processes to help give your guests the best hotel experience. Let’s take a look at how digitising your hotel operations will turn guest frustrations into simple solutions.

3 ways self-service software helps boost your hotel

It is estimated that self-service touchpoints generate around 2.6% incremental revenue growth and free up over 6000 hours of labour time for hoteliers. The rise of digital check-ins, contactless keys and accessible mobile app service features give your guest more control over their stay. Here are 3 ways self-service software can transform your hotel business into the future of hospitality.  

2.3 million online check-ins completed with our self-service software GuestStay. 20000 self-service check-ins through digital kiosks. 72000 guests complete their check-ins and check-out autonomously

1. Boost your revenue behind the scenes 

At Access Hospitality, our self-service software, powered by Access Guestline, help over 72,000 guests complete their check-ins and check-outs autonomously. By digitising online bookings and check-ins, this has allowed our customers to meet their business demands with extra time and attention to detail. Our customer data also indicates that our self-service technology has helped over 2.3 million travellers complete their checking in experiences digitally whilst purchasing additional services through our self-service kiosks. Using integrated smart software solutions enables our customers to stay focused on impactful areas of their business to create unforgettable guest experiences that see results.  

2. Enhance your guest experiences  

In 2024, Access Guestline recorded a staggering 2.3 million online check-ins completed via our self-service software GuestStay. An additional 120,000 self-service check-ins through digital kiosks generated incremental revenue of 2.6% as guests purchased additional services such as breakfast, meaning they - increased hotel revenue beyond the room booking. 

The impact of self-service technology and digital kiosks is a huge benefit for the hotel's team. Each digital interaction not only boosted staff efficiency but also elevated guest satisfaction by eliminating traditional bottlenecks especially at peak times. 

3. Time saving

Saving time is one of the main ways you can make a big difference to your revenue and profit targets. Access Guestline’s GuestStay’s digital registration cards captured 800,000 personal email addresses directly for hotels, converting third-party bookings into valuable first-party data. 

Our Direct Booking Manager (DBM) booking engine enables you to automate your direct bookings and turn online lookers into bookers. Between 2023 and 2024, our booking engine secured 1.2 million bookings in 12 months, with 6.7% facilitated through seamless integration with Google Connector, further optimising revenue streams for hoteliers. 

These figures highlight how adopting self-service touchpoints not only improves the guest experience through saving time but also assists operational efficiencies.

Ready to save hours of admin time with self-service software?

Implementing smart software solutions into your hotel operations will open many doors for your hotel revenue that you may not have seen before. Using self-service software gives you the freedom to find those gaps in your guest experiences, whether that is upsell opportunities, creating seamless check-in journeys or finding ways to collect guest data to help your future campaigns.  

At Access Hospitality, we want to help our customers provide exceptional self-service experiences for guests at your hotel through software solutions that fit the mould. Our GuestStay technology helps you capture guest data in real-time using AI-powered integrations that drive results.  

Transform your guest experiences with self-service software

Take a look at our self-service software and get started on your journey with Access Hospitality. 

Victoria Sparkes Digital Content Writer for Hospitality

By Victoria Sparkes

Digital Content Writer for Hospitality

Victoria is one of our dedicated content writers here at Access Hospitality. Her rich experience in the retail, L&D and hospitality industry enables her to create engaging and informative content that encapsulates our ethos here at Access. Combined with her expert content insights and professional writing skills, Victoria helps our customers understand the importance of hospitality software and is an integral part of the content team.