Following the various lockdowns, the demand for spa’s has skyrocketed, highlighting how eager consumers are to treat themselves. As such, Access Guestline is delighted to expand and grow its spa integrations with leading spa and leisure software providers, Book4Time, Core by Premier Software® and Trybe to enable hotels to maximise bookings and guest spend with seamless and integrated booking processes.
Real-time visibility
These 2-way integrations will save staff time, reduce lost revenue, and minimise billing errors by providing spa, wellness and leisure receptionists with clear real-time visibility of residents per room so they can charge to a guest’s room or non-resident account; and by providing the guest with a clear breakdown of charges upon check out. Additionally, accountants will also have access to spa, wellness and leisure financials directly from the PMS end of day.
Increased focus on wellness and mental health
Sara Canatario, Product Manager at Access Guestline said, ‘We work tirelessly to ensure our hoteliers have the right solutions in place to take advantage of any shift we see in the industry and in each market we cover. This year, more people are planning staycations and focusing on wellness and mental health, so there is a real opportunity for hoteliers to drive guest spend by implementing spa, wellness and leisure point of sale systems that are fully integrated with Access Guestline PMS.’
Manual posting will be a thing of the past and guests will be provided with instant clarity on queries and categorised charges. Additionally, departments across the hotels will have full visibility of all treatments, classes, memberships, payments and packages for smart scheduling, reporting and ease of use.
Seamless customer journey
Ali Mroueh, Director of Partnerships at Book4Time commented, ‘We are very excited about the partnership and what this means for hoteliers. The integration with Guestline PMS allows for a more seamless experience for guests and offers a centralised solution for hoteliers.’
Oliver Cahill, Chief Commerical Officer at Premier Software said, ‘At Premier Software, we are always looking for ways to help clients simplify business operations and create a more unified customer journey. Premier’s 20-year partnership with Guestline has provided spas and health clubs with the tools they need to achieve this. Looking ahead, we are excited to help more clients maximise profits and grow their business through these seamless integrations.’
Ricky Daniels, Co-Founder at Trybe added, ‘We're bringing hotel spa and leisure operations fully into the cloud with functionality that encapsulates all aspects of spa and leisure operations. We're incredibly excited to launch our integration with Guestline PMS. Our view of Guestline as a forward-thinking, modern PMS perfectly marries our work and views of Trybe within spa and leisure. Together, we believe we can offer a complete solution for any hotel looking to bring their spa and leisure operations into the 21st century.’
More about the integrations:
The 2-way API interface between Access Guestline Rezlynx PMS and Book4Time Spa & Wellness cloud platform enables hoteliers to deliver a seamless guest experience by automating and unifying Hotel, Spa & Wellness operations. From Book4Time, Spa & Wellness receptionists look up the guest’s room in Guestline PMS in real-time to post charges to the room billing so when checking-out of the hotel, guests pay the full bill.
Access Guestline and Premier Software has developed two interfaces to help hoteliers offer a seamless, full-service guest experience by automating and integrating spa and leisure operations within F&B and PMS. The 2-way web services interface between Acess Guestline Rezlynx PMS and Core by Premier Software® enables the front desk team to book, update or cancel spa and leisure packages in the PMS in real-time. Charges are posted to the room billing so when checking-out of the hotel, guests pay the full bill. Additionally, full financials are also sent to Access Guestline PMS in real-time.
The 2-way web services interface between Access Guestline EPoS and Core by Premier Software® enables the F&B team from Access Guestline EPoS to look for guest accounts in Core to post charges or redeem a voucher (all in real-time). Access Guestline EPoS automatically sends the end of day/z-read report to Access Guestline PMS.
The 2-way API interface with Guestline Rezlynx PMS and Trybe Spa and leisure cloud management solution enables hoteliers to implement the next generation Spa & Leisure Management by converting more, managing more efficiently and streamlining Spa, Leisure & Accommodation operations. From Trybe, Spa and leisure receptionists look up the guest’s room in Guestline PMS in real-time to post charges to the room billing so when checking-out of the hotel, guests pay the full bill. Additionally, full financials can be manually once a day posted to Access Guestline PMS via Trybe.