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Social Care

Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Clement Lim

Writer on social care

Person-centred care means the person is placed at the heart of their care. This ensures that the person has a choice in how they want their care and support delivered. By keeping the person fully informed they can contribute to their own safeguarding.  

Person-centred care is especially important in care planning where it is now recognised as a key driver of the provision of high quality care.  

Person-centred care’s benefits are: 

  • Flexibility: Individuals are free to tailor their care to their own needs instead of having a one-size-fits-all solution forced upon them. 
  • Responsibility: By giving individuals the responsibility to make their own care decisions, they become more empowered and engaged. 
  • Autonomy: Individuals who are responsible for their own health are more incentivised to make better lifestyle choices such as healthy eating and regular exercise. 
  • Independence: By enhancing the quality of individuals’ care they become less reliant on health services and more able to remain independent for longer. 
  • Happiness: Individuals who know they are receiving the most suitable care for their needs will be less anxious, more confident, and more happy.  

In this article, we will define person-centred care, share examples of person-centred care in action and explain why it is important for health and social care.  

 

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Claire Wardle

Writer of Health and Social Care

Reflective practice in health and social care brings a wide range of benefits for health and social care professionals, patients, and their loved ones. With the approach often being embedded within training across many industries, reflective practice predominantly started in healthcare where the approach was heavily adopted across different industries with health and social care now at the forefront.

But, what exactly is reflective practice and why is reflective practice important in health and social care?

At the Access Group, we are aware many different approaches are being advised to help improve outcomes and care delivery. We understand that reflective practice goes further than talking or writing about your day, instead, it is about analytically evaluating your experiences to deliver better person-centred care in the future.

By the end of this article, you will have a better understanding of what reflective practice is in health and social care and how it may differ between the two, as well as how it works, why it is important, and how often reflective practice should be used.

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Neoma Toersen

Writer for Health and Social Care

Medicines management or medicines optimisation is defined as ‘the clinical, cost-effective and safe use of medicines to ensure people get the maximum benefits from the medicines they need, while at the same time, minimising potential harm’ by the Medicines and Healthcare Products Regulatory Agency. 

Unfortunately, the frequency of medication errors in UK care homes has increased, which compromises the safety of residents across the UK and tarnishes the reputation of care homes.  

Are you concerned about medicine errors and the associated risks in your care home? Perhaps you’ve recently had a near miss, or are anxious about when one might happen? 

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James Taylor

Writer on social care

Innovation in home care can’t solve every challenge domiciliary care providers face. If you are a care provider in the UK, you probably feel extremely held back by the low price paid for care and the impact this has on staffing, your capacity and even care quality.

That said, the fact you have found yourself here shows you want to succeed despite these challenges, to utilise the best new innovative ideas, approaches and technologies, to help improve care quality and safety, in an efficient and sensible way.

Our sector is not necessarily the quickest to utilise these innovations. Probably in no small part due to the financial pressures faced and the disparate ways in which innovation is shared across the UK’s care networks, if at all.

At The Access Group we provide a complete suite of home care software to tens of thousands of home care services across the UK, through our relationships with clients and partners like the Home Care Association, National Care Forum and others, we stay ‘plugged in’ to how home care providers are innovating.

So, while I can’t help you getting a better rate for care services, I can show you some of the best examples of innovative home care and how they could help you and your care services.

In this article I will highlight some key examples of innovation in home care, including self-managing teams, artificial intelligence, next generation telecare and robotics.

After reading it, you should have a selection of practical approaches and technology that you can consider using in your own care services, and which you should avoid.

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Neoma Toersen

Writer for Health and Social Care

Assistive technology (AT) has transformed the way care services support people with age-related conditions and disabilities. These assistive technologies are beginning to play a crucial role in care homes, as they enhance the quality of life for residents, promote independence and improve overall health and wellbeing. From helping people living with dementia maintain cognitive function, to aiding those with physical impairments to perform daily tasks, assisted technology offers a wide range of solutions.

The Access Group have been supporting care services across the world for over 30 years through digitisation. We know more than most about the fantastic impact technology can have on a business and how it can save time, money, space and resources in the long run.

As the use and development of assistive technology increases, we thought it would be a great idea to put together this comprehensive guide, so you can gain a better understanding of these devices and learn how they can improve the lives of your service users. We will take a closer look at the importance of assistive technology in care homes and provide examples of assistive technology being utilised to address a variety of needs.

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Claire Wardle

Writer for Health and Social Care

Outcomes focused care is an approach in health and social care that concentrates on tailoring specific goals and outcomes to best suit an individual’s needs. It’s one of the most crucial ways to help improve both the quality and the continuity of care delivered. 

But what is outcomes-focused care and how can the Adult Social Care Outcomes Framework help to achieve better outcomes for adults who need care and support?.  

With the UK population changing and almost 11 million people being aged 65 and over, the needs for older people keep changing. The demand for social care keeps increasing and social care providers are struggling to meet the demand.  

At The Access Group we are aware of the challenges facing the social care market  and the importance of improving the quality of care delivered.  

By the end of this article, the importance of outcomes focused care and what it is will be explained as well as, what the benefits are from using this approach, and how to overcome challenges when implementing outcomes focused care to get the best outcomes possible, prolong independence, and improve the overall health and wellbeing of your community.  

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Claire Wardle

Writer on Technology-Enabled Care

Community housing technology enabled care services are ever-growing in demand just like technology enabled care services in general. 

With the analogue to digital telecare switchover happening imminently, there has never been a more crucial time for housing associations to invest in easy-to-use and effective technology-enabled care to increase independence and provide better housing support.   

But what are community housing technology enabled care services and why are they important? 

At Access Technology Enabled Care (Access TEC) we are aware of the challenges when implementing digital telecare in the housing sector and we want to make the transition as smooth as possible to ensure that residents get the support they need to achieve their independent living goals. 

This article will review what community technology enabled care services are, why they are important, as well as the challenges that can occur in providing these services to your residents, so you can have the best methods in place to overcome these barriers and ensure that each resident receives the housing support needed. 

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Claire Wardle

Writer on Health and Social Care

Burnout in social care is causing significant staff retention and recruitment issues. A recent report by HFT and Care England found that a third of care providers have considered exiting the social care market due to financial pressures, further compounding the issue.  

In the CQC’s State of Care Report 21/22 they stated that staff turnover is at an all-time high across both healthcare and social care leading to many care homes, agencies, and providers having to turn down contracts due to not being able to keep up with capacity.  

Care worker stress then continues to build for adult social care workers left working in the market as the demand increases but the resources continue to plummet. At the start of 2022 alone, 2.2 million hours of homecare could not be delivered because of insufficient work capacities.  

But what is causing care worker stress and how can local authorities help to work with healthcare and social care providers to prevent staff burnout and improve the continuity of care as individuals transition through the system? 

At The Access Group we are aware of the challenges facing the adult social care market and the impacts it has on care workers, care homes, care providers, local authorities, and individuals and their families themselves.  

We want to help overcome these issues so workloads can be more manageable and resource allocation can improve so individuals can receive the right care and support when they need it to avoid long waiting times, pressure continuing to build on the social care market, and most importantly prevent more social care workers leaving the profession due to burnout.  

In this article we will review what burnout in social care is, what the main causes are, why it is important for everyone involved to notice the signs of burnout and how best to prevent it, as well as explaining how technology can help prevent burnout, which in turn can help improve the quality of care delivered.  

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Claire Wardle

Writer of Health and Social Care

Self-care and wellbeing and being able to have the tools to manage it better is getting more and more important in workplaces, and health and social care are no different.

With the events of recent years, the impact of the pandemic, strikes, and now the cost-of-living crisis, promoting wellbeing in health and social care has never been so important not just for individuals but for support workers, carers, local authorities, and care providers too.

It is vital to be able to promote wellbeing in health and social care to avoid and improve outcomes. Having support workers and carers with bad mental health and wellbeing can increase the likelihood of errors which in turn can impact the quality of care delivered.

But what is the definition of wellbeing in health and social care, why is it important, and what can cause both an end-user’s wellbeing as well as a support worker’s wellbeing to decline?

At the Access Group, we put the individual at the heart of everything we do. We know the challenges facing the health and social care market and how important it is to ensure support workers and carers have a good work-life balance to ensure end-users get the care support they  at the highest quality possible.

This article will review what wellbeing is in health and social care, what can cause it to decline, as well as ways to promote it and how technology can help implement better strategies so challenges can be overcome without leading to longer waiting times and discharge delays, burnout in social care, and ultimately people leaving the profession altogether.

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Claire Wardle

Writer of Technology Enabled Care

Telehealth vs face-to-face care has been a big discussion since the usage of telehealth services grew dramatically during the COVID-19 pandemic. Challenges across the health and social care market including the increases in demand, waiting times, and dependency on health and social care professionals are just some examples of the difficulties health and social care providers face. 

Both telehealth and telemedicine services allow an alternative approach to help health and social care providers manage waiting times better to improve outcomes, reduce burnout, and deliver better person-centred proactive care. 

But which option is better? Does telehealth work better with some groups than others? Or is a hybrid approach the best way to deliver more outcomes-focused care that concentrates on every individual?  

At Access Technology Enabled Care, we know that both telehealth and telemedicine services make accessing health and social care easier by being more flexible with scheduling visits whether it is in person or virtually. We want to make it easier to implement telehealth across your community so you can improve your outcomes and concentrate on what matters to the individual.  

By the end of this article, you should know all there is to know about the best ways to use telehealth services and when in-person care is better depending on every individual needs. 

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