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Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Brian Rogers

Regulatory Director

The introduction of the General Data Protection Regulation (GDPR) and Data Protection Act made headlines in 2018, but since then some businesses have taken their eyes off the “GDPR ball”. Many are leaving themselves exposed to complaints from data subjects and potential enforcement action by regulators.

Data protection has recently hit the headlines again in 2020. This is due to an announcement that the Government has ordered a major audit of the Information Commissioner’s Office (ICO), following claims that it does not have the clout to take on the tech giants and is not fit for purpose. It will be interesting to see what comes of this review, but in the meantime the ICO will continue to focus its attention on protecting the general public.

The Covid-19 crisis has also led to an increase in the number of data subject access requests (DSARs) being made. However, with many businesses working remotely some have faced issues with being able to comply with their obligations due to the inability to get into closed archive facilities and offices.

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Shian Williams

Divisional Marketing Manager, Digital Learning & Compliance

I think we have all found ourselves in a situation where our to-do list seems endless, deadlines are fast approaching, and you find yourself feeling ‘stressed!’ Everyone deals with stress in different ways. Sometimes you can immediately recognise the symptoms, but worryingly there are times you might keep going without recognising them and addressing the underlying issue. Stress affects us both physically and mentally and can affect the way you behave.

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Finally, it seems that the taboos around talking about mental health are starting to break down. Everyone from William and Kate, to Lady Gaga to stars from Love Island, are doing their bit to raise awareness and acceptance of mental health.

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Connor Maddy

Digital Learning and Compliance

Today we find most of us working from home, no long commutes, rushing home to collect the children. This is not to suggest that we’re less busy, but the blurring of work and home life has necessarily forced adaptations and flexibility to where, when and how we are working and learning.

If, like me, you’re finding busier periods are happening later in the day, but you’re still very much in ‘office mode’ during the traditional 9-5 period, it may be time to consider the ways in which we add value to these less hectic moments. 

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Shian Williams

Digital Learning and Compliance

HR and L&D teams are currently facing challenges no one could ever have predicted. The tasks feel countless and pressure endless.  It’s fair to say that even the most agile of organisations over the past weeks have had to adapt in ways they could never have foreseen.

All business continuity plans have been tested to the nth degree. Never in our lifetimes have we seen not only organisations, but the world forced to operate in such an agile manner.

Our HR and L&D managers have had to respond to situations they never thought they would, and the next challenge is how do they make this current working situation as manageable as they can for their employees and how do they continue to keep them motivated and engaged?

 

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As the world of warehousing, e-commerce and fulfilment continues to grow – from the likes of the US giants to the familiar doorstep deliveries such as Ocado – more of the UK workforce are involved than ever.

These large distribution sites can be overlooked due to their locations, and their 24/7/365 packing and distribution services are taken for granted by 87% of us who buy goods online.

As the sector grows, and with increased media focus and scrutiny, what are some of the issues?

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A workplace culture is the personality and character of your organisation, it encompasses your company’s mission, values, and beliefs. It’s essential that, as a care provider, your organisation carries a positive culture in order to deliver high quality care and support.

Skills for Care supports adult social care employers to deliver what the people they support need and what commissioners and regulators expect. They have recently produced a broad toolkit, outlining key elements that define workplace cultures. Skills for Care found that services with ‘outstanding’ and ‘good’ ratings had a culture that is fair, inclusive and transparent.

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IDDSI – what is it? What does it stand for? All these questions must be whirring round your head, so we are here to help you understand just what IDDSI is. IDDSI is the ‘International Dysphagia Diet Standardisation Initiative’, developed by a handful of volunteers from professional backgrounds including nutrition and dietetics, medicine, speech and language therapy, nursing, food science and technology. Implementation of this framework is taking place in the UK from April 2018 – April 2019.

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Abi Pears

Head of Marketing

We all learn from games, even when we don't realise it. Who discovered London through Monopoly, has picked up random general knowledge facts from Trivial Pursuit or has a better grasp of geography from Risk? Computer and online games are no different, but how do you make sure you get the learning you want from a game? 

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