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Natta resolves aftercare issues 3x faster with Access Fonn
See how Natta streamlined document control and boosted efficiency across multiple sites using Access Fonn.
Business size
250+ employees
Industry
Construction
Product
Access Fonn
Challenge
With information scattered across different systems, Natta faced significant challenges managing project documentation across multiple sites. Aftercare coordination also lacked visibility, creating delays in resolving client issues.
Approach
Natta implemented Access Fonn to centralise all project documentation in one platform, giving site teams easy access to the latest files. Issue tracking tools connected head office and field teams for faster aftercare resolution.
Results
- Documentation is now centralised and audit-ready.
- Aftercare issues now resolved 3x faster.
- 90%+ user adoption thanks to a construction-focused mobile interface.
“I wouldn't hesitate to recommend Fonn, from the easy-to-use interface to the way that it helps streamline, process and speeds up all of administration tasks that a project needs. We're very happy with the system.”
Jo Whelan, Communications Director, Natta
Natta Construction is a family-run contractor with over 50 years of experience in groundworks and civil engineering projects, including major infrastructure, aged care developments, and residential housing.
Natta delivers end-to-end solutions from initial design and build through to aftercare. With multiple sites and teams, Natta prioritises collaboration, technical expertise, and clear communication to maintain quality, efficiency, and client confidence at every stage of delivery.
Hours wasted chasing documents scattered across multiple systems
Before Fonn, Natta faced challenges managing project documentation and version control across a wide range of active construction sites. Information was spread across multiple systems and folders, making it difficult to ensure consistency, reduce duplication, and maintain audit readiness. These inefficiencies created friction, especially in areas like safety documentation and aftercare coordination.
The solution? Fonn.
All project documents in one place. Always the latest version, accessible anywhere.
Since adopting Fonn, Natta now manages all project documentation - from design files to safety forms - in a single platform accessible by all relevant teams. Audit processes for certifications are now smoother, thanks to centralised, easily retrievable documentation.
“Before using Fonn, we struggled with document management and keeping it all in one place. Fonn enabled us to streamline that process, allowing proper version control and helping us find everything we need for each specific project.”
Jo Whelan, Communications Director, Natta
Natta also expanded their use of Fonn to streamline aftercare. Issues raised are tracked and assigned through the platform, giving both office staff and site teams a clear line of sight into status and resolution, closing the loop faster and keeping clients informed.
How Fonn transformed Natta’s project delivery
“Our site team really struggled with the software that we were using, so something that's built for construction workers and has a very good mobile app was a key consideration. Fonn ticked the box on those items more than any other of the larger software houses that I spoke to.”
Jo Whelan, Communications Director, Natta
Natta now benefits from a more agile, transparent, and integrated approach to construction project management.
Centralised document control
Safety forms, O&M manuals, and design documents are all stored within the relevant project area in Fonn. This ensures site teams and auditors can access the latest version at any time—no more chasing paperwork or outdated files.
Seamless aftercare coordination
Using Fonn’s issue tracking tools, Natta has streamlined how aftercare tasks are logged, assigned, and resolved. Both internal teams and clients have clear visibility into what’s been completed and what’s outstanding.
Construction-focused interface
“The mobile interface is great for our team. It's really well thought out from a user point of view. Our site teams picked up the software and the management of it quickly, which is beneficial for everyone.”
Jo Whelan, Communications Director, Natta
Fonn’s user-first design made adoption easy, even for site staff with limited tech experience. The large, intuitive mobile tiles are ideal for field teams, making it simple to access and manage key information on the go.
Outstanding support
What truly set Fonn apart was the support and onboarding experience. From rollout to ongoing usage, Fonn’s team has remained highly responsive and hands-on.