- Product Updates
- Account Help
-
- Customer Success Services
- Overview
- FlightPaths
- Success Plans
- FlexPoints
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- Customer Success Portal
- Customer Success Portal
- Raise a support case
How can we
help you?
Our world-class support services provide ongoing support for your software investment. We’re with you every step of your journey – not just when things go wrong – with resources, events and e-learning, community forums, software upgrades and technical advice.
What would you like to do?
Contact a Sales Specialist
Get in touch with us to chat about your software solution needs and see how we can help your business.
Get help with your account
If you need help with your account or have a query about your contract then we're here to help.
Product Updates & Support
Get support, updates and product information for your Access solution.
Links to product updates are listed on this page below.
Customer Success Services
Our services are tailor-made to assist our customers in getting the most out of their software with ease. Discover the range of services that we offer.
Support for Access Accounting Practice Solutions
Product Support
Please note contact numbers and support links are unique to each product, therefore please select your appropriate Access product.
We’ve recently renamed several products in our Accountants portfolio.
|
Previously known as |
New product name |
|
Access HandiSoft Cloud |
Access Accountants |
|
Access HandiTax Cloud |
Access Tax |
|
Access Final Accounts |
Access Ledger |
|
Access Accountant Cloud |
Access Practice Management |
|
Data Hub |
ZAP Data Hub |
|
APS Workspace |
Access APS Online |
The following products continue to have their existing names:
- Access Handisoft
- Access HandiTax
- Access HandiSoft Online
- Access APS
- Access Elite
APS Software
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
- Product release notes and knowledgebase
- APS Tax Hub
- Webinars & Events
- APS YouTube
- Past communications
Should you require further assistance with your APS software call;
AU Tel: 1300 277 787
NZ Tel: 0508 277 732
Elite Software
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
Should you require further assistance with your Elite software call;
AU Tel: 1300 277 787
NZ Tel: 0508 277 732
Access HandiSoft
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Software Updates
HandiSoft software updates and release notes
HandiSoft SQL software updates and release notes
Additional Resources
Search HandiSoft Knowledgebase
Should you require further assistance with HandiSoft, call 1800 660 670
Access HandiSoft Online
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources
Search HandiSoft Knowledgebase
Should you require further assistance with HandiSoft, call 1800 660 670
Access Accountants
(In October 2023 Access HandiSoft Cloud suite was renamed to Access Accountants).
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
Search Access Accountants Knowledgebase
Should you require further assistance with Access Accountants, call 1800 660 670
Access Tax
(In October 2023 HandiTax Cloud was renamed to Access Tax)
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
Search Access Tax Knowledgebase
Access Tax software updates and release notes
Should you require further assistance with Access Tax, call 1800 660 670
Access Ledger
(In October 2023 Access Final Accounts Cloud was renamed to Access Ledger).
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
Search Access Ledger Knowledgebase
Access Ledger software updates and release notes
Should you require further assistance with Access Ledger, call 1800 660 670
Access Practice Management
(In October 2023 Access Accountant Cloud was renamed to Access Practice Management).
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources:
Access Practice Management software updates and release notes
Search Access Practice Management Knowledgebase
Should you require further assistance with Access Practice Management, call 1800 660 670
ZAP Data Hub
Access Accountants Payroll
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Support for Access Payroll Solutions
Product Support
Please note contact numbers and support links are unique to each product, therefore please select your appropriate Access product.
Access MicrOpay
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Software Updates
MicrOpay software updates and release notes
Additional Resources
Flightpath Micropay with ESS - On Premise
Flightpath Micropay with ESS - Hosted
Flightpath People HR for Micropay
Flightpath Micropay to Micropay Cloud
Should you require further assistance with MicrOpay, call 1300 729 329
Access Definitiv
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Additional Resources
Definitiv SaaS Flightpath Factsheet
Definitiv Outsourcing Flightpath Factsheet
Should you require further assistance with Definitiv, call 1300 125 307
Access WageEasy
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Software Updates
WageEasy software updates and release notes
Additional Resources
Should you require further assistance with WageEasy, call 1300 924 332
Access Employee Service
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Email Employee Service Support Team
Support for Access ERP/Financials Solutions
Product Support
Please note contact numbers and support links are unique to each product, therefore please select your appropriate Access product.
Access Attaché
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Tel AU: 1300 783 270
Tel NZ: 0800 288 224
PNG customers please contact us via this email address: [email protected]
Access Capture
Access Financials
The Access Customer Success Portal is your one-stop location for knowledge articles,
support services, events and webinars, software upgrades and release information.
Login | Register | Find out more
Tel AU: 1300 783 270
Tel NZ: 0800 288 224
Access Financials FlightPath Factsheet