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Customer Success Plans

At Access we know why our customers choose our products, it’s because they want to be more successful. Helping you to get the best from your Access software is really important to us, so our Success Plans go beyond technical support to provide you with the tools and guidance that you and your business need to succeed.

To find out more about Success Plans and what we offer, see below or take a look through our brochure.

Our levels of service

Due to the wide range of business solution software available from Access, the success and support services offered can vary, for this reason our products are classified into different categories of success and support services.

Most categories of success and support services offer three levels of service. 

Key Plan 1 Dark 2
The Essential Plan 

The online service

For those keen to self-guide and require availability of technical support online.

Key Plan 2 Dark 2
The Standard Plan

Get answers faster 

For organisations who prefer to self-guide but want the reassurance of prompt support via telephone or live chat.

Additionally, our customer success team will periodically check in with you,  providing you with the confidence that assistance is available should you need it.

Key Plan 3 Dark 2
The Premier Plan

Personal and proactive 

To maximise the return on your investment, enjoy a proactive and personal relationship with a designated Customer Success Manager who aligns with you on your specific business outcomes, as well as having access to a designated Lead Technical Support Engineer. 

Please note

Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product.

Services that will make you smile

Discover the services that we offer, and how they can align best with your organisational goals and maximise the value you get from your software.

We provide you with top-notch services that ensure your complete satisfaction, designed to provide you with the support you need so that you can enjoy your software for years to come.

Customer Success Services

Find out more about the range of services that we offer.