Staff onboarding can be a complex process, and in hospitality, it presents an unique set of challenges with many legislative areas that need specific areas of training – such as serving alcohol, allergens, and food safety as well as the majority of hospitality workers being in deskless roles. Add to that the fact that staff turnover in the hospitality industry stands at double the UK average (30%), and it’s clear to see why proper onboarding is something that hospitality operators should focus on.
Here at Access, we’re familiar with the onboarding process. Through our accessible LMS we are delivering hospitality training courses to thousands of new hospitality employees daily, and we have helped companies such as Namco BNAE to develop and implement custom induction programmes to help get their new starters onboarded. It’s fair to say that we’ve picked up a few tips and tricks along the way.
So, why is an effective and consistent staff onboarding process critical for hospitality businesses, and what happens when you don’t have one in place? In this article, we’ll examine the importance of getting it right, share our top tips, and look at some of the common mistakes to avoid.
- Topic:
- Hospitality
Having a high staff turnover can be devastating for a business in terms of expense, morale and the loss of expertise. The recruitment process is incredibly expensive with high recruitment fees, management time and onboarding all contributing to costs that you would do well to avoid.
Businesses that have a high turnover often find that this is accompanied by a resulting reduction in staff morale for the people who are left behind as they struggle to cope with expertise leaving the building and the extra work they have to take on.
With this in mind, we wanted to put together a mini-guide to reducing your staff turnover with some actionable things you can do to make sure you hang on to the people who make your business successful.
- Topic:
- Human Resources
The COVID-19 pandemic has undeniably changed how some people think about life, work and whether or not they are happy within their existing role. Dubbed ‘The Great Resignation’, thousands are deciding to throw caution to the wind and not only consider a new role, but perhaps a different profession altogether.
- Topic:
- Education
Construction is heading for a perfect storm and needs to make itself more attractive to new entrants or face some potentially difficult consequences. Flexible working has a leading role to play, according to Carol Massay, Head of Access Construction.
- Topic:
- Construction
SMEs are nothing if not resilient, and it seems that in spite of the challenges they’ve faced recently (or perhaps because of them), they’re not just open for business but have their sights set on growth too. According to the Federation of Small Businesses (FSB), expansion is now on the cards for more than half (53%) – and to realise their plans, they’ll need to build their teams.
But finding people with the right skills can be difficult for SMEs, who don’t have the big budgets to compete with larger firms on salaries and benefits, nor the resources to invest in high-level recruitment methods. In fact, staff and skills shortages were cited as the biggest challenge for 27% of 1,000 finance professionals we polled for our recent report, Financial healthcheck: Alleviating your pain points in 2021.
The reason for this concern is clear: finance, like any other team, cannot support the business to grow unless they have talented people. But while salaries and other benefits are important, there are other steps SMEs can take to make their workplaces more attractive.
- Topic:
- Finance
If you’re one of the many HR managers expecting to have a proportion of their employees working from home permanently for the foreseeable future, you need to take a fresh look at the benefits packages offered. No longer being part of an office-based team is a dramatic change in working circumstances and some of the benefits offered previously as standard may no longer be suitable. It’s time to think creatively about employee benefits for 2021 and beyond.
- Topic:
- Human Resources
Conversations around diversity and inclusion are now firmly and rightly on the agenda for most employers. Diversity equals success in the business world on so many levels, and therefore recruitment companies need to adopt strategies to attract a diverse talent pool that they can evidence to their clients.
Here are a few things to consider to help drive diversity and inclusion for your recruitment agency.
- Topic:
- Recruitment
A recent industry benchmarking survey conducted by Talent Nexus discovered that agencies’ top priorities included reducing costs, filling existing vacancies and surviving the impact of the pandemic.
It’s hardly a shock to learn, then, that email marketing activity has plummeted over the past four months in the severely hit travel, leisure, automotive, and manufacturing industries, but surged in not-for-profit organisations (who can no longer operate face to face) and the online education sector.
We teamed up with Andrew Nicholson, Founder and email marketing evangelist at Kulea.ma, to share his top tips for getting email communications right during these challenging times.
You can watch the full webinar on demand and here are the key takeaways:
- Topic:
- Recruitment
With the recruitment sector heavily impacted by the current lockdown, our focus has been first and foremost on supporting our customers and helping them to find ways to adapt or survive.
Now with certain areas of China easing lockdown and some European countries announcing exit plans we know there will be an end. Whilst businesses won’t be the same, our economy will pick up and we must think ahead and be ready for the recovery when it comes.
Whilst our attention has focused on helping customers respond now, these initiatives will also stand businesses in good stead when the market bounces back.
- Topic:
- Recruitment
Feeling tired all the time? Do you go into the office everyday feeling micromanaged? Are you fearing the worst from all candidates you send to new roles?
Then you could be well on the way to a nasty case of recruiter burnout. And trust us - nobody wants that.
Review your answers to our seven quick questions to spot whether you or one of your colleagues is suffering from burnout blues.
Just answer the questions below and then read what the results have to say about what we like to call your burnoutability…
- Topic:
- Recruitment
