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How Workforce International built consistency, confidence, and candidate care at scale with Access Onboarded  

Workforce International is one of Australia’s leading industrial services companies, operating nationally across labour hire, traffic control, and line marking divisions. With a focus on building a high-performing, people-first culture, the team knew their onboarding process needed to evolve. 

Location

Australia

Specialism

Labour hire | Traffic control

Product

Onboarded

Challenge

  • Manual, paper-based onboarding couldn’t keep up with high candidate volumes
  • Consultants wasted hours re-entering data and chasing documents
  • The process was inconsistent, error-prone, and didn’t match Workforce’s professional standards

Solution

  • Introduced Access Onboarded to digitise and streamline onboarding
  • Met key needs like simplicity, Access FastTrack360 integration, and custom workflows
  • Delivered a mobile-friendly, compliant, and professional experience

Results

  • Hours of admin saved across consultants and branches, freeing up time for high-value work
  • Faster, error-free placements with real-time visibility into every candidate’s journey
  • Company-wide adoption of a scalable solution now central to daily operations

Giving consultants back their time and candidates a better start 

For Kaan Celik, People & Culture Advisor at Workforce International, the biggest shift wasn’t just operational, it was cultural. Access Onboarded gave the team room to focus on the human side of hiring. 

“We’re not just moving candidates through a process, we’re creating a better first impression, a more organised experience, and a faster path to placement.” 

Instead of being stuck in low-value admin, consultants are in conversations and moving with purpose. Every hour they used to spend chasing forms is now spent closing placements. 

“Our consultants feel in control. They’re confident, responsive, and able to spend more time doing what they’re great at.” 

For the candidates, the experience just clicks. It’s fast, mobile-friendly, and professional, setting the right tone from the very first interaction. 

A rollout built on trust and collaboration 

The implementation of Access Onboarded was empowering according to the team. From day one, Kaan worked closely with Lisa Burgess and Neha Hazari from to co-pilot the rollout. Every step was clear, every action had intent and every conversation moved things forward. 

“It felt like a true partnership. Everyone was aligned, structured, and focused. We had each other’s backs.” 

The support didn’t stop at go-live. With ongoing access to the Access Recruitment team, Workforce International continued to build on that momentum – refining, optimising, and embedding the platform deeper across every office. 

“It’s rare to get this level of support after go-live. We’ve felt supported every step of the way.” 

Now embedded and irreplaceable 

Today, Access Onboarded isn’t just part of Workforce International’s tech stack; it’s part of their DNA. Processes, teams, and expectations have evolved around it. 

“If we lost Access Onboarded, it would slow everything down. Consultants would be frustrated, candidates would notice. It’s that embedded.” 

Onboarded has become a key enabler of their national strategy, supporting scale, speed, and service quality without compromising compliance. 

“Onboarding is now part of our value proposition” 

In high-volume recruitment, onboarding is often treated as a back-office function – necessary, but rarely strategic. Workforce International is now challenging that narrative. 

With Access Onboarded, it’s become something else entirely: a branded, high-impact touchpoint that reflects the calibre of the business from day one. Candidates are onboarded faster, more clearly, and with full compliance, reducing dropouts and setting the tone for successful, long-term placements. 

“We’re not just faster, we’re better. Onboarding is now part of our value proposition.” 

Custom workflows give the team the flexibility to tailor the experience by client, by role, or by region – an edge that not only wins business but delivers on it, without creating internal friction. 

A wake-up call for agencies still onboarding the old way 

“If you’re still relying on spreadsheets and paper forms, you’re falling behind.” 

Manual processes leave your best people stuck on tasks a system could do in seconds. Candidates feel it, clients notice, and it becomes impossible to scale.  

At Workforce International, the move to Access Onboarded was about making onboarding a strength, not a liability. Now consultants have more time to do high-value work and offer candidates and clients a competitive experience.  

“You can’t scale or deliver a standout candidate experience if your consultants are buried in admin. Rec tech like Access Onboarded isn’t a nice-to-have anymore, it’s foundational.” 

Don't take it from us. Hear from customers.

“With Onboarded, more than 90% of our candidates complete their onboarding process in under 72 hours. There’s no way our manual process could have ever delivered that."​

AWF NZ

“Before using Onboarded, it took a candidate 30 minutes to register with us and around 4 – 7 hours to complete. Now, it takes a maximum of 3 minutes to register and just 15 minutes for the candidate to complete onboarding.”

Belinda Mott - Project Manager Robert Walters

“When we look at how much we’ve saved over the time we’ve been using Onboarded — rather than the initial cost of setting it up — we can break the figures down all the way to the hour. Those numbers speak for themselves.”

National Workforce

Ready to deliver a better onboarding experience for your team and candidates? 

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