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How much should my business pay for an Order Management System?

If you’re reading this article, chances are your stock-based business is experiencing challenges or limitations with its current Order Management System (OMS). You may be an online retailer, a 3PL or a warehouse, but one thing is for sure, how you manage your inventory can make or break your customer experience, and ultimately, your business.

Whether you’re a B2B or B2C ecommerce business, order management is a vital part of your organisation. Once a consumer clicks 'Buy' and payment has gone through, it is expected the purchased item will be delivered as fast as possible without any problems.

No doubt you're aware of how important an OMS is for running a solid stock-based operation. So, if you’re ready to invest in a solution like Mintsoft, or move from your current provider, price is going to be a major factor to consider.

In a nutshell, the cost of order management software can vary dramatically depending on a number of factors, and how much you pay will depend on your business’ specific requirements. In this article, we’ll discuss the factors that influence the cost of OMS software, as well as how to get the best deal possible.

6 mins

Written by The Access Group

How much does an Order Management System cost?

The cost of an OMS is mostly determined by the size of the business, the number of users, the features required (or available) within the software, as well as the method of delivery. So, while we cannot give you a precise number for your individual business without getting to know more about you and what you specifically need, we can offer some ballpark estimates.

Prices can vary from:

  • $280 a month for small, entry level businesses managing a minimum number of orders,
  • $780+ per month for larger businesses such as 3PLs who manage a much larger volume of orders.
  • POA - prices can further fluctuate depending on the number of users required on the system, as well as specific integrations and custom requirements of which we can scope with you upon request.

At Mintsoft, we try to be as transparent as possible with our pricing, so that you know what you’re in for even before speaking with one of our team.

We offer four different plans based on the most common business sizes and requirements:

  1. Entry level OMS software – from $280 per month. This level is suitable for e-commerce retailers processing up to 500 orders per month. You will benefit from all out-of-the-box features, including shopping cart, marketplace and courier integrations.
  2. Medium OMS software – from $640 per month. This includes everything in entry level, plus inventory management, and is suitable for businesses processing up to 5000 orders. Read this super helpful article if you’re unclear on the difference between order management and inventory management software, and which is right for your business.
  3. Large OMS software – from $1,340 per month. This includes everything above and is best suited to businesses fulfilling up to 15,000 orders every month. This level of software can accommodate businesses working across multiple sites and/or with multiple brands, so is ideal for 3PLs and those running multiple warehouse locations.
  4. Custom OMS software – is assessed on application to suit your individual needs. To give you an idea of what’s included, all of the above come standard, but can also be customised with additional features such as accounting and warehouse integrations, and our powerful mobile barcode scanning app.

Contact us to discuss your software requirements and we can help you find the package that best suits your needs.

What features should I expect my order management software to include?

Most OMS packages include basic features such as inventory, order fulfilment, and warehouse management functions. While this might be enough for small businesses, larger organisations and 3PLs may require any of the following features included in some order management software.

Mintsoft offers the below standard features, along with many, many more.

Order Management

Automate the process of picking, packing and shipping, ensuring your orders are more accurate and efficient than ever. Take control of your orders and streamline every step of the journey. Deliver seamless sales interactions with an order management system that allows you to automate processes, reduce costs and increase efficiency, giving you total control.

Warehouse Management

Optimise the use of your warehouse space, increase the efficiency of staff members and make data driven decisions based on real-time reporting. A warehouse management suite of products that allows you to bring confidence to your business by having visibility and traceability of your inventory with powerful reporting tools - all accessible anywhere, any time.

Inventory Management

Improve accuracy, save time and reduce costs with up to 100% order picking accuracy. Simplify your product management and never oversell again. Book in your inbound deliveries at the click of a button and manage your warehouse inventory directly from one location using your own mobile device. No additional equipment is needed.

Shipping Management

The shipping management system with unlimited courier integrations. Manage all your direct and multi-couriers through one simple to use platform using the API integrations. Smart shipping rules, automated shipping labels and order tracking also make the shipping process more efficient.

Ecommerce Management

Ecommerce fulfillment software for business growth. Connect your marketplaces with your inventory systems using a huge selection of API integrations. Accurately fulfil your orders, keep your online shops updated at all times and enjoy hassle-free returns management.

3PL Management

Cut down on overheads and automate communications. Gain a complete overview of your warehouse, inventory and courier relationships from one easy-to-use platform. Use your own branding to offer a professional-looking platform to clients.

Don’t forget the hidden costs!

When you invest in any software – and an OMS is no exception - there are often other costs that aren’t included in the software subscription itself.

Implementation

With some OMS vendors, implementing more complex clients may come at extra cost. With Access, we have a FlightPath program to support the implementation of our software, including Mintsoft. Our implementation services ensure you realise the full value of your software investment via a straightforward and streamlined approach that ensures you are always supported, yet remain in full control.

You may be interested in watching our 30-minute webinar that looks at the pain points of software implementation, and how you can avoid them with proper forward planning.

On-boarding and training

As with any change to business, your staff will need to be trained in the new system. Sometimes these costs are included, but more frequently they attract additional fees, so make sure you ask the question up front.

Customisations

An Order Management System can be as custom as you need it to be – but beware, any changes to the out-of-the-box system will generally incur a cost. Some OMS systems are not built to be customised, which often means messy workarounds. Our advice? Make sure you have a full scope of what’s needed, before you sign on the dotted line.

An OMS enables businesses to manage the lifecycle of an order in a structured format, so everyone involved in the order and fulfillment process can access the information they need to do their part of the job. It tracks information and data in a user-friendly interface and processes each element through order entry, inventory fulfillment, sales and service to deliver products to customers as quickly as possible.

Mintsoft is a cloud-based order fulfillment and warehouse management solution that is designed to streamline your order processes for manufacturers, online retail and third-party logistics providers. You can integrate all your orders from various online platforms and multiple sales channels, giving you a 360-management view of the entire dispatch process from picking, packing and shipping.

CASE STUDY | A business benefiting from WMS systems

Black Bear Fulfillment have a simple mission: To provide the high levels of fulfillment service to Australian customers, which they experienced as a former eCommerce seller in the US and UK. An eCommerce 3PL specialising in smaller consumer items, such as clothing and cosmetics, Black Bear Fulfillment are 100% Australian owned and operated. They are based in Melbourne and employ more than 40 people after launching just three years ago.

Unlike most 3PL’s they aren’t just focused on the logistics and warehousing side of the business, but also, importantly, the customer. Fulfillment is about people as much as it is logistics, and they needed a software solution to help bring this customer-centric vision to life.

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Read the Black Bear Fulfillment case study to learn more about how this Australian 3PL has leveraged the power of the Mintsoft solution to grow their business and deliver a world-class customer experience.

Book your free demo or download our brochure today to discover how Access Mintsoft can help your 3PL, warehouse or a  ecommerce business save time, reduce costs and stand out from the competition.

If you’d like to learn more about order management software, reach out to discuss your software requirements and we can help you find the package that best suits your needs.