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Customer Success Plans
At Access we know why our customers choose our products, it’s because they want to be more successful. Helping you to get the best from your Access software is really important to us, so our Success Plans go beyond technical support to provide you with the tools and guidance that you and your business need to succeed.
To find out more about Success Plans and what we offer, see below or take a look through our brochure.
Our levels of service
Due to the wide range of business solution software available from Access, the success and support services offered can vary, for this reason our products are classified into different levels of success and support services.
Our success and support services offer three levels of service.
The Essential Plan
The digital service
For those keen to self-guide and require availability of technical support online.
The Standard Plan
Get answers faster
For organisations that prefer self-guided help.
Prompt phone or live chat support, plus periodic check-ins from their customer success team.
The Premier Plan
Personal and proactive
A proactive, personal relationship with a designated Customer Success Manager aligned to your business outcomes.
A designated Lead Technical Support Engineer is also included.
Existing Customer
Portal Access
View your current Success Plan and find answers to all your questions on our MyAccess and our help centre Get personalised support for all your Access products and services.
Please note
Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product.
Services that will make you smile
Discover the services that we offer, and how they can align best with your organisational goals and maximise the value you get from your software.
We provide you with top-notch services that ensure your complete satisfaction, designed to provide you with the support you need so that you can enjoy your software for years to come.
Customer Success Services
Find out more about the range of services that we offer.
