Welcome to the Access Elite software renewals process. Here’s the Elite 3-step renewals process.

Step 1: A Statement of Account will be emailed to you

• 45 days prior to your Elite 2025 renewal you will receive a Statement of Account, containing details of your current Elite pack and all the relevant information.
  
  
• If you have any questions about your renewal, please contact the renewal team at [email protected].

Step 2: Review your Statement of Account

• Renew with no changes: If everything is correct on your Statement of Account and you have no changes to your subscription, no action is required. An invoice, including a pay now feature, will then be issued no later than the 15th of the month prior to your license expiry.
  
  
• Renew with changes: If you require changes to your licence, email the renewals team at [email protected]  within 7 days. An invoice, including a pay now feature, will be issued no later than the 15th of the month prior to your license expiry.
  
  
• If we do not hear from you before the 15th of the month preceding your licence expiry, you will be issued an invoice. Please pay promptly to ensure there is no disruption to your Elite service.  

Step 3: Pay for your Elite subscription and your unlock codes will be emailed

You will find a pay now button on your invoice. Please pay your invoice within 7 days of receiving it, to ensure your license renewal is processed and you can continue to use your software uninterrupted. Once payment has been received, your unlock codes will be emailed to you within 3 business days.

Please note: Unlock codes take 72 hours to process from receipt of payment.

If you have any questions about your renewal, please contact our renewals team directly at [email protected].