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One Missed Email = One Big Problem

Why Relying on Email Alone for ATO Document Delivery Puts Your Firm at Risk

When it comes to delivering time-sensitive ATO documents to clients, accounting firms can no longer afford to rely solely on email. Studies consistently show that around 10% of emails never reach their intended recipient—whether due to spam filters, outdated addresses, or simply being overlooked. That 10% represents a serious risk for accounting firms and their clients alike.

ATO SmartDocs
2mins

Posted 30/07/2025

Missed ATO Documents = Missed Deadlines, Missed Payments, Missed Trust

ATO documents often come with strict deadlines, payment requirements, or opportunities to dispute or correct information. If a client fails to receive or act on one of these documents, the consequences can include:

  • Penalties and interest for late payments
  • Missed lodgement deadlines
  • Lost appeal windows
  • Damaged client relationships

And when a client doesn’t see an important ATO document? It’s often the accountant who gets the blame.

Adding SMS Notifications: The Smart Safety Net

The simplest, most effective way to reduce this risk is to introduce SMS alerts alongside email delivery. Text messages have a 98% open rate, and they reach clients in real time—even when they’ve overlooked an email.

ATO SmartDocs integrates SMS not just as a layer of 2FA/MFA security, but as a built-in part of the document delivery workflow. Every ATO document is:

  • Delivered securely
  • Logged and timestamped
  • Accompanied by a real-time SMS notification

This dramatically reduces the risk of a document being missed or ignored.

If You’ve Ever Heard This From a Client…

“Why didn’t I know about this? You should have told me.”

…it’s time to review your ATO document delivery process immediately.

Stop Relying on Email Alone

With ATO SmartDocs, your firm adds a smarter, more secure layer to every ATO interaction.

Book a Demo Now to see ATO SmartDocs in action — and leave email-only delivery in the past.