The Hill Group Unifies Operations and Elevates Service Management with Access Coins Evo 

The Hill Group had evolved into a business of five divisions built through decades of growth and acquisitions that were operating on separate ERP platforms, each with its own way of managing key workflows like forecasting, projections, and reporting.

“We had dozens of different ways to accomplish similar tasks,” explained Dave Pikey, Vice President Corporate Technology at The Hill Group, reflecting on how autonomy had created fragmentation over time.  

Running multiple ERP systems had become unwieldy. As Dave put it, maintaining so many platforms had become “just too much variation” for IT and Corporate Services to support effectively.  

Two Evaluations, One Clear Winner: Access Coins Evo 

The Hill Group launched two independent software evaluations, each with different requirements. Dave and the CFO led an ERP evaluation with the goals of finding one system for both construction and service that had operational excellence, scalability, modern functionality, and stability. 

Simultaneously, Brian Pittas, Sales Manager at one of the service divisions, Hill Mechanical Services (HMS), was conducting his own evaluation of service management solutions with the goal in finding “best in class operational mechanical services software.” The turning point came when leadership saw Coins Evo appearing in both evaluations.

“Here’s the eureka moment, we had our [ERP] board, [the service division] had their board, and we saw one name that was on both. We thought having our whole $750 million operation on one ERP was a pipe dream... until that moment.” 

 - Dave Pikey, Vice President Corporate Technology at The Hill Group

- Dave Pikey, Vice President Corporate Technology at The Hill Group 

As Brian Pittas said, “We believed that Coins provided the best combination of Service, Construction and Accounting functionality.” 

The Hill Group has taken a phased implementation approach across the five divisions, and while Brian and his team at HMS are still early in their optimization journey, the initial outcomes demonstrate clear operational lift and strong alignment with The Hill Group’s long‑term strategy. 

Optimized Dispatch Performance 

A concern of the HMS team with implementing a new system was the effects on their dispatch performance because their team operates with a high‑volume dispatch environment (85+ technicians), but this quickly became an early win even during the peak season. 

“[The dispatch team was] doing great and quickly. The interface is intuitive and the team felt more efficient.”  

- Brian Pittas, Sales Manager at Hill Mechanical Services 

Improved Work Order Visibility, Faster Billing & Reduced WIP 

HMS’s previous platform allowed technicians to accumulate up to fifteen open work orders that automatically rolled to the next day, creating hidden backlog and billing delays.

Coins Evo’s dispatch board design prevents service orders from silently rolling forward, which is another impactful early change on The Hill Group’s improved work order management.

“The way the [dispatch] board is laid out, I think is going to help lower our WIP and decrease our days to bill.”  

- Brian Pittas, Sales Manager at Hill Mechanical Services 

The additional oversight in Coins Evo dispatching allows for faster closeout and better cash flow. 

Technicians Adopted the System Smoothly  

Coins Evo was accepted quickly across the field team. Even a senior technician who is typically vocal about new systems only took a couple weeks to learn the Coins Evo mobile app. This technician adoption reduced friction and allowed The Hill Group to continue operating at full capacity during their transformation.

Upgraded Preventative Maintenance Execution 

Preventative maintenance (PM) contracts are HMS’s primary revenue driver, yet their previous system relied on fillable PDFs for their technician checklists, which proved difficult to scale and did not provide accountability for the technicians.

With Coins Evo, PM execution is dramatically simplified. The mobile app’s tasking feature gives technicians step‑by‑step instructions for each asset, ensuring they complete the right work the first time and eliminating confusion in the field.

“There’s always been a disconnect between what the salesman sold, what the customer thinks they bought, and what the technician thinks they’re supposed to do. Tasking closes that gap.”

- Brian Pittas, Sales Manager at Hill Mechanical Services 

Coins Evo connects the entire service revenue lifecycle from contract to execution to renewal, maximizing service revenue and performance. 

Built the Foundation for Operating as One Unified Service Organization 

The Hill Group’s service department operates in three service regions across the Midwest that all used different systems and rarely worked in sync. Now, consolidation onto Coins Evo creates unified processes and shared language:

“Consolidating platforms across all Hill divisions has driven a lot of communication between groups that never used to happen.”  

- Brian Pittas, Sales Manager at Hill Mechanical Services 

Brian now collaborates almost daily with the other regions' service managers as they align processes. The Hill Group sees this as the foundation for the long‑term vision of operating as one unified service organization.