Success Plans
At Access we know why our customers choose our products, it’s because they want to be more successful. Helping you to get the best from your Access software is really important to us, so our Success Plans go beyond technical support to provide you with the tools and guidance that you and your business need to succeed.
To find out more about Success Plans and what we offer, see below or take a look through our brochure.
Compare our plans
We don't just have one plan for success.
We have three.
The online service
The Essential Plan
Services include
- Unlimited Problem Resolution Support
- 9am-5pm Service Hours
- 2 Named Support Contacts
- P1 – 2 hr response time
- Product Knowledge Base
- Online user community
- Library of Recorded Webinars
Get answers faster
The Standard Plan
Services include
- Telephone Support
- Live chat¹
- Extended Support Hours 8am-6pm
- 4 Named Support Contacts
- P1 – 1 hr response time
- P2 – 2 hr response time
- Task based ‘How to’ Advice and Guidance - online
- Access to a wealth of Knowledge Base articles
- Online user communities
- Product E-Learning – 4 users²
- Success Webinar programme
- Access to a team of Customer Success Managers
Direct access to the experts
The Premier Plan
- Telephone Support
- Live chat¹
- Extended Support Hours 8am-6pm
- 8 Named Support contacts
- Named Technical Support Engineer for each product
- P1 – 1 hr response time
- P2 – 2 hr response time
- Task based ‘How to’ Advice and Guidance – online & telephone
- Access to a wealth of Knowledge Base articles
- Online user communities
- Product E-Learning – unlimited users²
- Success Webinar programme
- Designated Customer Success Manager
- Access to a portfolio of Proactive Services³
- Product Group Roadmap Briefings specific to Premier customers
- VIP Treatment at Access World
Premier Plan Success Story
Watch the video to find out how our Premier Plan services helped TP ICAP stay proactive and up to date with the latest changes happening in their industry.
Please note
Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product.