CPL Learning
Hospitality eLearning courses
Our hospitality eLearning courses cover all essential compliance, guest experience, product knowledge, personal development and wellbeing topics, so your hospitality team members will have the knowledge and skills needed to deliver exceptional service.
Extensive catalogue of hospitality training courses
When it comes to hospitality training, there's no better choice than Access CPL Learning. With over 30 years of experience, we're experts in creating and delivering the compliance, service, product and wellbeing skills your team needs.
eLearning courses developed by hospitality training experts
Hospitality Compliance
Our extensive range of compliance courses covers every aspect of operational guidance and legislation, from food safety and allergens to underage sales, data protection and diversity and much more.
Alcohol Licensing
Safe and responsible alcohol retailing is fundamental for most hospitality businesses. Find out more about our accredited online training solution and more alcohol licensing related training courses.
Customer Service & Sales
Great customer service means happy customers. Ensuring your team is equipped with the knowledge and skills to meet and exceed your customers' expectations is crucial in today's competitive market.
Product Knowledge
Experienced and knowledgeable teams will help to upsell more products and deliver a more personalised experience to your guests. This range covers topics such as the perfect pour, guest recovery and much more.
Wellbeing
We’ve partnered with some of the most prominent leaders in the hospitality sector to deliver wellbeing courses and resources that encourage personal wellbeing and create inclusive workplaces for all.
Personal Development
Discover a range of eLearning development resources, including addressing unconscious bias, conflict management and interview skills to aid in personal and professional development.
Courses for pubs
Our pub eLearning courses are designed for licensees and their employees.
Courses for hotels
Discover our hotel training courses - covering everything from hotel service and skills to compliance training and personal development.
Courses for restaurants
Our comprehensive range of eLearning courses for restaurants includes everything from allergen laws and food safety to table service and time management.
Designed to provide an exceptional learning experience
Our hospitality e-learning courses offer a range of benefits that will help you deliver the best training to your team.
Engaging experience
We believe that learning should be enjoyable and immersive. That's why we use a range of media and interactive features throughout our courses.
In addition, we provide links to further reading and valuable downloads to support ongoing understanding and development.
By deliver engaging content that will help your team members build their skills and confidence, they are more likely to stay with your business for the long term.
Assessments and achievements
Our courses use a mix of assessment types and check your knowledge sections to enable learners to test their knowledge on the content they have learned.
End-of-course tests are featured in many of our courses with a pass or fail outcome.
Thanks to the flexibility of e-learning, learners can review the content and try again.
Upon completion, learners receive a digital certificate of achievement that is stored on their profile or can be downloaded.
Language translation tool
In the hospitality industry, having a diverse workforce is beneficial.
To support this, all our courses have a language translation tool to help learners fully engage with the content in their preferred language.
Accessibility tools
We believe that learning should be accessible to all. That's why our courses have a range of accessibility tools built in, including:
- dyslexia-friendly font
- font changing options
- audio voiceover
- background colour options.
These tools help learners with various needs and preferences to engage with the content and complete the courses successfully.
Industry-endorsed and certified
Our e-learning courses are endorsed by industry bodies, the Institute of Hospitality and BIIAB, and they are also CPD certified.
This means that learners can be assured that they are receiving high-quality and industry-relevant training that meets the industry standards.
Create your own course
Would you like to create your own bespoke e-learning?
Our course creator tool allows you to:
- create and customise e-learning content easily
- use a selection of framework templates to create digital learning content quickly and easily that is unique to you and your hospitality business.
Bespoke course creation
Why not let our e-learning experts create your bespoke course for you?
From scope to brief, design, and build our learning experts can help bring your course vision to life.
On-demand - anywhere, anytime
Our mobile-first eLearning courses are designed with hospitality workers in mind.
Your team can access their learning on any device, at any time.
Cost-effective
Our hospitality eLearning courses and digital resources provide a cost-effective way to train your team, with huge savings compared to traditional training methods.
Delivered on our hospitality LMS
The Access Hospitality LMS is a learning & development platform that has been designed to deliver a more engaging learning experience for team members. Improve engagement and reduce employee turnover by providing development opportunities.
With Access LMS hospitality software, you can deliver learning in the same way through a user-orientated digital platform, accessible on any device and offering a user-friendly, intelligent interface.
Customer Success Story: Namco Funscape
Dive into the success story of Namco Funscape (Part of BNAE), where the implementation of CPL Learning revolutionized their training process.
The results speak for themselves: Namco Funscape saw a 97% compliance score across the business for the induction programme.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality training to the next level.
A complete hospitality workforce management solution
Searching for a way to manage your HR and people management tasks and procedures? Our hospitality HR software enables you to take control of each step within the employee life cycle.
Hospitality workforce management has many challenges- talent shortages, complex shift patterns, multi-site operations and staff seasonality, to name a few. That's why it's crucial to have a software solution that has been developed to meet these demands.
We help hospitality businesses of every type manage their people processes while reducing labour costs, increasing employee engagement and ensuring compliance.
FAQs
What are the benefits of eLearning in hospitality?
eLearning is a great training solution for hospitality businesses as they can deliver all the mandatory compliance and legislative training needed to their teams digitally.
eLearning courses can be completed anytime on any mobile device, making it perfect for deskless workers such as hospitality team members.
What training is needed in hospitality?
Hospitality businesses are subject to many legislative training obligations which means that they need to deliver mandatory training to their team members.
This includes compliance training, such as food safety and health and safety training, as well as training to keep customers safe, such as allergen training and serving alcohol training.
In addition, many hospitality businesses also choose to deliver training to help their teams develop service skills and product knowledge to help deliver a better customer experience.
Why choose Access CPL Learning?
Access CPL Learning has been the provider of choice for training and development to the hospitality industry for more than thirty years.
Access CPL Learning works closely with industry experts to deliver tailor made eLearning content for hospitality and retail businesses.
Through a comprehensive course catalogue, Access CPL Learning helps you to deliver all mandatory compliance training to hospitality teams as well as learning resources across service skills, product knowledge, professional development and personal wellbeing.
Explore our hospitality solutions
Industry leading hospitality software to drive efficiencies, improve profit margins and reduce administration time
Simplify the customer experience and increase speed of service with hospitality EPoS, kitchen display system and mobile order and pay system
Track every guest interaction to create a powerful Single Customer View with hospitality CRM
Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software, menu management software and food waste software
Drive more bookings, raise your venue’s profile and generate more sales with hospitality reservation and table booking software
Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software
Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS
Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs.
Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
