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Advice and articles to help you focus on the success of your people, your customers, and your organisation.

Victor Yap

Ever wondered if there is a better way to process expenses better and improve overall claims management? Won’t it be nice if there is less paperwork, zero hassles, and better follow-up when submitting claims?

Strangely, HR teams in most businesses still place the responsibility on its workforce to submit their claims in the right format and order.

How can Singaporean businesses optimise the claims process for its workforce and make it even better?

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Victor Yap

'Quitting the idea of going above and beyond,’ TikToker @zkchillin says he's Quiet Quitting his job, sparking debate.

In essence, Quiet Quitting is when employees simply do their job as per the description, nothing more or less than what they're paid to do. What should Singaporean businesses consider to be ready for this fast-growth trend?

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Victor Yap

2022 kicked-off with employees resigning from their jobs – mostly due to the fact that they have experienced remote working and discovered how they are more productive outside of the office. More importantly, they achieved better work-life balance and still reached organisation and team milestones.

This one critical change not only impacted human resource (HR) processes but also directly altered emerging HR trends. In 2023, it's now no longer about retaining talent as there is a growing need to streamline the workforce instead.

What should HR teams in Singapore consider to leverage on these growth trends?

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Retaining talent has always been a long-running critical issue for businesses across the world. While there are many strategies to consider, one of the major drivers that supposedly helps with employee retention is performance bonuses.

However, the trend of heightened post-bonus resignations suggests that bonuses are not working the way employers intend them to.

What can explain this phenomenon?

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Over the last two years, COVID-19 and the disruption it caused at the workplace have pushed companies to adopt new methods of employee management. As a result, employee well-being is no longer just a privilege, but an opportunity for employers to better engage and support their workers.

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Flexible working arrangements (FWAs) have existed for a long time and come in many forms, such as remote work, hybrid work, compressed work weeks, and flexi-time. With the pandemic spurring this trend further, more employees are now seeking such options and want these practices to be implemented. In fact, many governments are now supporting this move as well.

In Singapore, all employees can ask for flexi-work arrangements by Dec and all employers must have a process in place for workers to make formal requests by 1 Dec 2024.

So, what exactly are the potential up- and down-sides of FWAs for organisation?

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Singapore is among the top overworked cities in the world. Workers here clock up to 44-hours per week and only enjoy up to 14 days in annual leave, depending on the number of years they have been with the company. In contrast, Malaysia, Australia has an average of 33-hours and about a month of annual leave. Other Asian counterparts, such as Japan, Korea, and China, have also been known to propagate a culture of overworking their personnel.

It is well documented that Asian countries have heavily adopted and accepted a culture of overworking. There are various reasons for this trend and most of them can be divided into legal, cultural, and historical sources. In this article, we explore why Asian cities have this culture of overworking, its dangers, and why it must be abolished.

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Employee engagement is the connection an employee feels towards their work and organisation. This engagement exists on a spectrum and has strong correlations with various employee work-related facets such as their productivity, motivation, involvement, loyalty, and happiness.

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The COVID-19 pandemic has changed the way business is done, alongside the way we work, forever. It has highlighted the need for digital transformation for businesses to operate efficiently. Companies are well aware that the ones who are able to quickly adapt and upgrade their business processes will be out in front in this new business landscape. In fact, a Dell survey has revealed that 80% of companies surveyed actually fast-tracked digital transformation programs in 2020.

The adoption of payroll software can thus be a company’s first step toward digital transformation. Why so? It’s simple.

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Covid-19 has made having remote working arrangements a common practice for many businesses. Some might even say the norm. Moreover, come 1 Dec 2024, companies in Singapore are expected to abide by the Tripartite Guidelines on Flexible Work Arrangement (FWA) and must fairly consider formal requests from employees for FWA.

As such, many businesses have been compelled to accelerate their digital transformation to survive and thrive in this new normal. And a feature of this push is the migration from on-premise solutions to cloud-based solutions.

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