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Optimize every call for maximum revenue with hotel call center software
When a guest picks up the phone, you want them to be greeted with teams who are experts in their field to turn every call into a confident ‘yes’. Deliver accurate information and personalized recommendations that make bookings simpler.
Call center data management trusted by leading hotels
Hotel call center software that puts real‑time insights at your agents’ fingertips
Voice reservations are a big asset to your hotel as guests want to be confident in their booking decision. Our Voice Application helps your teams make every effort to assure your guests using live CRS data and flexible tools. This enables them to give guests the clarity they need to solve every enquiry.
Call center data management designed for revenue‑driven teams
Real‑time property details to create stronger bookings for hotels
No more guessing and no more delays. Your team sees up‑to‑date room types, rates and availability the moment the guest asks. It makes the conversation smooth, helpful and much more likely to secure the booking.
Customize everything to fit how your team works
From screen layouts to data fields and workflows, you can tailor the experience to your brand and operational style so you can have consistency for your brand and simplicity for your team.
Clear insights into every call
Track call outcomes, cancellation reasons, denial reasons and more. Override tools help agents handle complex situations without friction. Better insights mean better training, better decision-making and better guest experiences.
Suggest alternative properties automatically
If a guest's first choice isn’t available, the system immediately recommends suitable alternatives within your portfolio. You save the booking and the relationship, rather than sending guests elsewhere.
Manage all reservations in one place
No matter where the booking starts whether it is by web, voice or partner, agents can access and update it easily. Everything is simpler, faster and more guest friendly.
Hear from our customers who have transformed their call center management
See how your calls could convert more
Discover what smoother conversations and smarter data can do for your hotel.
Voice Application FAQs
How does the voice application integrate with CRS and CRM?
The Voice Application synchronizes directly with your CRS data and connects to your CRM so agents always have accurate guest and rate details.
Can we customize it?
Yes. Fields, workflows, permissions and branding can all be tailored to your operation.
Does it support multi‑property groups and outsourced call centers?
Absolutely. It’s adaptable for groups, clusters and third‑party reservation desks.
Will the offers match our online booking engine?
Yes. Because everything comes directly from the CRS, your call center and online pricing always align