5 common challenges enterprise hotel software solves to increase revenue for hotel groups 

Why hotel groups struggle with disconnected systems 

When working with different locations, it’s no surprise that your tech stacks might be a little jumbled with outdated systems that no longer serve their purpose. One hotel might use a different booking engine than the other, and before you know it there are multiple sites misaligned in their operations.  

What causes the fragmentation?  

• Every site chooses tools independently. 
• Data ends up in different places which leads to errors. 
• Staff must learn multiple systems so it slows them down. 
• Guest preferences do not follow them across properties. 

How enterprise hotel software brings everything together 

Having a platform that brings your systems together in one place makes your life a whole lot easier. Your reservations, guest profiles, payments and channel manager can stay in sync without the need to switch tools and slow your processes down. You can see everything that is going on across your sites at the same time so there’s no more guess work involved.  

Why booking journeys matter more than ever 

Nowadays, guests who are looking for a hotel stay want to have an easy online experience that is simple and straightforward. But if your booking page is outdated or slow, it may deter them from booking directly with you and instead retreat to an OTA site that has more options available.  

Where revenue gets lost 

• Old booking engines slow people down. 
• Brand inconsistency affects guest trust. 
• Limited upsell choices reduce total booking value. 

How modern hotel software supports better revenue performance 

Using enterprise hotel software that enhances your booking journeys will give your guests a fresh and unique start to their stay. Capturing direct bookings isn’t just getting guests to complete their order with you. It’s about keeping your hotel brand consistent with competitive pricing and offers that give them a reason to book directly on your website. Having an updated booking experience that promotes upsell options and keeps guests on your site helps increase your direct revenue without the need to find other profitable avenues.  

Why guest experience varies so easily 

The main way to keep guests happy is to make them feel recognized no matter which property they visit in your hotel group. They might have stayed in several locations, but what happens if your systems don’t stay connected and updated with their profile? If your CRM is not synchronized with their preference or stay history, then your teams at other locations may struggle to deliver a consistent service and cause your loyal guests to go elsewhere.  

What guest inconsistency looks like day to day 

• Guest notes are missing or incomplete. 
• Requests get lost in manual communication. 
• Housekeeping processes differ across sites. 
• Some hotels personalize beautifully while others fall behind. 

How enterprise hotel software brings everyone onto the same page 

Having your guest profiles in one place is what will create exceptional guest experiences that deliver results. Using integrated CRM platforms across all your sites will give your staff a full overview of your guests with information given in the right place at the right time. When guests notice the attention to detail, it builds more trust in your hotel brand that leads to long-lasting loyalty.  

How manual work slows hotel teams down 

There is nothing worse than staff using outdated spreadsheets or working off information that is wrong due to human errors that can easily be avoided. So much time can be wasted when manual processes are in place and are not only exhausting for you and your teams but are costly to your financial goals.  

Where inefficiencies tend to show up 

• Printed housekeeping sheets become outdated immediately. 
• Front desk teams complete check-ins manually which creates long lines. 
• Finance teams spend too much time reconciling spreadsheets. 
• Staff training becomes harder when every site uses different systems. 

How enterprise software automation reduces pressure on staff 

Having smart enterprise software takes a lot of these pressure points off your teams and enables them to stay aligned with their daily tasks. When your CRS, CRM and RMS software are connected and aligned it means you can say goodbye to your manual paperwork and generate accurate reports that teams can trust. This helps create a more supportive and calmer environment for your teams across sites and keeps everyone accountable.

Why central reporting matters 

Overseeing multiple hotel properties requires you to have clear and reliable data that is updated daily. If these reports are slow or inconsistent, then this can cause more frustrations for your hotel group as it may delay your strategies and decision making. If you have limited visibility of your properties, it means you’re not seeing the bigger picture of where your gaps are and how you can improve operational needs.  

The pain points you probably recognize 

• Each property reports differently. 
• Decisions are made with partial or outdated information. 
• Forecasting and budgeting feel like guesswork. 
• You spend too much time cleaning up data. 

How enterprise hotel software improves clarity 

Real-time reporting from your PMS or CRS platform gives you the opportunity to see occupancy, revenue and guest data all in one place so you can see the areas that need more work than others. When everything is aligned, you do not need to dig through manual spreadsheets or send late reporting emails that may be outdated the next day. Having this visibility across your hotel sites will give you the information to help management teams grow and increase revenue performance.  

Running multiple hotel properties is complicated at the best of times as you have to think about several operations in different locations while supporting teams and driving revenue. However, many of the biggest challenges lie with disconnected systems that are not talking to each other or working independently. This can cause your sites to miss booking opportunities or even cause added pressure to your teams on the ground.  

At Access Hospitality, we design smart hotel management solutions that help enterprise level hotels deliver exceptional guest experience using software that integrates seamlessly into your hotel operations. We enable you to keep your reservations, guest data and reporting in one place using our CRS, CRM and RMS software as well as helping bring your brand to life with our digital marketing and website design services. We bring clarity and calm into your operations so you can deliver a consistent service to your properties and shape your hotel sites successfully in the competitive hotel market.