Guest Wi-Fi software

Our latest development, the Wireless ONE network, redefines guest connectivity by offering a unified Wi-Fi experience across multiple venues and brands.

• Single Account Access: With Wireless ONE, guests can effortlessly connect to Wi-Fi at over 7,500 venues within the Wireless Social network using just one account. This eliminates the hassle of managing multiple logins, enhancing convenience and user satisfaction.

• After one year of its launch, 16 million unique user profiles have been created, highlighting the extensive reach and adoption of the network.

• Currently, 34.75% of users benefit from a seamless login experience across different brands, demonstrating the network’s effectiveness in providing consistent connectivity.

• The Wireless ONE account simplifies the login process by removing the need for repetitive form filling, making it easier for guests to connect quickly.

• Standardised profile elements within Wireless ONE improve data completeness, giving operators robust insights into guest preferences and behaviours.

• By increasing login rates and reducing drop-offs, Wireless ONE ensures a smoother connection experience and collects valuable marketing data, ultimately enhancing guest satisfaction.

Customised Splash Pages extend your brand's touchpoint to the Guest Wi-Fi login journey, enriching the guest experience and deepening their connection with your brand. 

• Customise Wi-Fi Splash pages with a video, images and messaging to create a consistent and immersive brand experience from the moment guests connect. 

• Offer flexible login options, including Face ID, Google, Facebook, X, or standard forms, to enhance convenience and cater to various user preferences.

• Reinforce your brand identity by creating a memorable first impression, encouraging repeat visits, and fostering long-term customer loyalty.

• Easily update and tailor your splash pages to align with ongoing marketing activities, ensuring your efforts remain relevant and effective with content boxes. 

Wireless Social offers seamless integrations with over 100 top CRM and marketing platforms, making it easy to connect your tech stack and leverage your guest Wi-Fi data.

• CRM Integration: Build and enhance your customer database by integrating guest Wi-Fi data with your CRM. This enables targeted, data-driven marketing campaigns and helps you understand your audience better.

• Feedback Platforms: Integrate with platforms like TripAdvisor, Google Reviews, and Feed It Back to collect real-time feedback and engage directly with guests, improving service and responsiveness.

• Social Media Integration: Sync guest Wi-Fi data with social media platforms to optimise advertising efforts. Create targeted campaigns, segment audiences by visit frequency, demographics, and interests, and use look-a-like audiences to expand your reach. Track campaign success through increased visit frequency and actionable ROI insights.

Gain valuable insights into guest interactions and behaviours with Wireless Social's comprehensive reporting tools.

• Access a full range of standard and customised reports tailored to your business needs, providing detailed insights into Wi-Fi usage and performance.

• Utilise intuitive tools to get an overview of essential Wi-Fi analytics, making it easier to monitor and assess your Wi-Fi network’s performance.

• Track key metrics such as new vs. repeat logins, gender and age breakdowns, and repeat visitor percentages to gain a deeper understanding of your audience.

• Optimise your marketing strategies and drive business growth by making informed decisions based on detailed data insights.

With Wireless Social, you gain more than just a Wi-Fi solution; you receive a dedicated extension of your team to maximise your guest Wi-Fi strategy and ensure optimal performance.

• Dedicated Account Manager:  Benefit from strategic advice and market insights provided by a dedicated account manager who helps you achieve maximum value from your Wi-Fi solution.

• Customer Success Team: Enjoy consistent, personalised support from our Customer Success team, ensuring that your day-to-day needs are met and your Wi-Fi experience remains seamless.

• Reporting: Take advantage of monthly strategy calls, unlimited access to dashboards, and automated custom reports delivered directly to your inbox for continuous monitoring and optimisation.

• Technical Support: Access specialised technical support tailored to your team, providing prompt assistance to resolve any issues and keep your operations running smoothly.

• Layer dwell time with day of visit and time of visit to create visit type segments to help make future comms more relevant.​

• Drive in-venue engagement, data capture and dwell time during sports events using Activate.

• Identify most ‘loyal’ guests by visit frequency and reward with surprise and delight.

• Identify those with longer dwell time to target with additional items to increase spend. ​

• Use our ‘Perks’ tool to set up surprise and delight campaigns, giving customers a reason to connect to Wi-Fi and opt-in to marketing, even if they’re making a grab & go visit.

• Capture the data of more guests - outside of the main booker. ​

• Set up a microsurvey to understand reason for visit for future segmentation e.g. family celebration, catch up with friends, working lunch.

• Capture the data of more guests - outside of the main ticket buyer/event booker.​

• Set up a microsurvey to find out if visitors are attending for work or personal reasons, so you can tailor future communications.​

• Use Publicise to promote your F&B offerings with ads that encourage people to stay longer and spend more.

• Identify those with longer dwell time to target with additional items to increase spend. ​

• Use our ‘Perks’ tool to set up surprise and delight campaigns, giving customers a reason to connect to Wi-Fi and opt-in to marketing, even if they’re making a grab & go visit.