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Customer success stories

Fawcett Society Case Study Banner

Fawcett Society

"The Premier Success plan has been the key to the success of my and the whole organisations use of the Access Charity CRM. Our most recent meeting resulted in help with our Gift Aid processing and after a 10 minute conversation we were able to claim a missed payment of over £5000 and we also know how to maximise claims in the future."

Valerie Derrett, Database and Support Services Officer

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St Petrocs

"Working with Access has enabled us to streamline the vast majority of our supporter care processes, from processing donations and recording supporters. This is particularly valuable now we are working across a number of locations, having all of the information in one place is a huge change and has transformed our communication. Being able to be flexible within this climate is really important, so having software that can easily be adapted and meet our needs is crucial."

Jessica Rush, Associate Director of Fundraising at St Petrocs

RMBF

The Royal Medical Benevolent Fund

“We are now able to work faster as information is better laid out. Our casework team is able to see more information in the grants record, which has an ‘at a glance’ summary. This has reduced the need for the levels of complex cross-module reporting that needed to be done previously. All of this saves our caseworkers time and means that are able to respond quicker and more effectively to our beneficiaries.”

Emily Hopkins, Head of Fundraising

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Afghan Aid

Afghanaid

Afghanaid doubles donations after successful crisis appeal campaign

"It has also led to a 300% increase in the amount we’ve been able to spend on advertising thanks to the extra Google Ad Grants budget, while strengthening our voice in a really competitive space. In short, we’ve been able to massively increase awareness of the work we do, and increase donations to help the thousands of families affected by the conflict in Afghanistan."

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Ovacome

Access helps Ovacome increase digital traffic by 89% during Ovarian Cancer Awareness Month: “Since working with Access we’ve seen a massive uptick in people engaging with us and using our services after finding us online which has a great impact on our ability to support the community.”

Alice Keane, Communications and Events Officer

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Arthritis Ireland

Discover how Arthritis Ireland managed to exceed their online fundraising targets with Access Charity CRM and Access Charity WebsitesAccess Charity CRM is a system that allows us to access our data easily, it allows us to know who our donors are and it enables us to quickly and easily extract reports.


Svetlana Kushnirenko, Programme Coordinator and Data Management

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Birmingham Contemporary Music Group

BCMG achieve their fundraising goals with Access Charity CRM and Access Charity WebsitesFundraising is really important for our organisation. And Access Charity CRM and Access Charity Websites were critical in helping us achieve those fundraising goals.


Nicole Hermanns, Head of Development

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Hestia

Access Charity Websites and Google Ad Grants helped Hestia’s online traffic to soar by 400% “We’re now getting lots of notifications on social media, even from people we’ve had no prior contact with, but they’re sharing our articles and stories. It makes you realise the impact it’s having.

Josh Mclean, Communications Manager

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Chichester Cathedral

The very ambitious Access Charity CRM implementation project at Chichester Cathedral has been a great success and this is due in no small part to the skill and expertise of everyone in the Access project team. Without exception, every person we have come into contact with has impressed us with their detailed knowledge of the product, their understanding of our requirements and their personal skill in delivering their part of the process. Well done everybody!.”

- Steve Holloway, Database Implementation Project Manager

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Refugee Roots

Discover how Refugee Roots’ cookbook achieved a sell-out success after switching to Access Charity WebsitesAfter selling out, we’re even taking lots of pre-orders for a second printing run. We have an advantage over other similar charities as our website allows us to do so much.

- Adam Baker, Charity Director

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CHANA Charity

Discover how CHANA Charity saw an increase of 25% in returning donations since switching to Access Charity CRM.

"I invited Access in for a demo and was taken back by the look and feel as well as the user-friendly interface of the system and since then, never looked back"

- Ben Robbins, Operations Manager

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St Francis Hospice

Discover how Access Charity CRM helped St Francis Hospice manage their fundraising campaigns and data more efficiently.

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Framework

Framework eliminated payment entry errors and minimised IT maintenance by using Access Charity CRM.

"Access Charity CRM has significantly improved data entry speed, freeing up staff’s time to do other things. The IT Department had VERY little to do with it, which pleased them immensely!"

Alex Phillips - Team Planning & Monitoring Co-ordinator for Fundraising & Communications

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National Youth Choir of Scotland

National Youth Choir Scotland saved over £21,000 a year on postage for renewals since switching to Access Charity CRM.

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Bakers Food and Allied Workers Union

Discover how BFAWU had significant improvement in administration and communication allowing them to move forward with more ambitious future plans

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Loughborough Endowed Schools

Access Charity CRM enabled Loughborough Endowed Schools to meet their development needs within their limited team resources.

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Atlas Foundation

The Atlas Foundation, founded by former England Rugby star Jason Leonard, tackles issues affecting Children and Adults worldwide by harnessing the power of Rugby.

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The Norfolk Hospice

Norfolk Hospice

The Norfolk Hospice provides specialist palliative care to people living with life-shortening illnesses in Norfolk & the surrounding areas.

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Greensand Trust

The Greensand Trust is an independent environmental charity. They work with local communities and landowners to conserve and enhance the distinctive landscape, wildlife and history of the Greensand Ridge in South East England.

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The Royal Trinity Hospice

The Royal Trinity Hospice provides skilled, compassionate care and support to people with progressive, life-limiting illnesses and those close to them. It has been supporting patients in South West & Central London for more than 125 years, allowing them to ‘live every moment’.

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BRACE

BRACE was founded in 1987 by people whose families were affected by alzheimers. The charity funds world class research into Alzheimer’s and other forms of dementia to help achieve earlier diagnoses, find better treatments and one day, a cure.

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Charnwood Community Action

Charnwood Community Action (CCA) is a partnership between Charnwood Borough Council, Fearon Community Association, Gorse Covert, The Bridge East Midlands and John Storer Charnwood formed to support the residents of Charnwood amid the coronavirus pandemic.

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Lepra

Lepra achieve greater visibility and engagement with support to maximise Google Ad Grant benefit.

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A National Animal Charity

A national animal charity outsources its direct debit payment processing and generates over £100,000 in additional income.

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Samaritans

Integrating Charity CRM and Direct Debit processing brings peace of mind

“The speed at which we were able to get up and running was a real lifesaver for us.”

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Diabetes UK

Improving volunteer engagement

"One of the things that's made a real big difference to us is our news feature, highlighting things that are important."

Volunteers

National Autistic Society

Revolutionising volunteer recruitment and retention

"By offering a standardised process with Assemble, our volunteers each have access to the same great experience with us throughout their volunteer journey"

Letchworth Head

Letchworth Garden City Heritage Foundation

A small organisation making a big difference

"We can easily create the opportunity with all the details in our own tone of voice and share a link straight to the role on our website, where volunteers can apply right away."

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Sustrans

Bringing visibility to volunteering

"Its functionality is really intuitive, and the staged process is something our Volunteer Coordinators really appreciate."

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RSPCA

A peek behind the scenes with the RSPCA's volunteering team

"From a strategic perspective, reporting on Assemble is great for understanding things like the diversity of our volunteers and this is helping us with our efforts to attract volunteers from all different parts of the community."