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Call Management Centre »

Working with you

Tracy Wiseman, Customer Relations Manager

Access is dedicated to providing the best service for you. We're here to help manage customer satisfaction, assist with disputes and service issues, find responses for your Forum questions and liaise with all other Access staff involved in delivering your solution.

Meet the team »

Further information

Support guidelines

Information about our levels of support and what you can expect from us, and how we assign priorities and escalate issues. [Version 7] Download »


IT security & data protection

Details of how we protect your information and our IT security and data protection policies. Download »


  • ReportShare is Here!

    And has been created in response to our customer feedback - many of you have said that there is a need for value-added reporting for your Access software. It is an interactive, social-media-type website where customers can browse from a selection of custom-written Crystal Reports - or even upload your own. You will need to register on the site if you are not already, or go straight to ReportShare

    Thanks for using Access software and joining our community of growing businesses. We hope you'll enjoy working with us and your fellow Access users.

    Talk to our community

    Join other customers to post queries, exchange views, and engage with other users of Access software on the Access User Forum.

     

    TalkingPoint archive

    We offer a bi-monthly newsletter to our customers, to view historical editions read on »


  • Log a support call using the Call Management Centre

    Log, track and view the status of your issues using our Call Management Centre.

    Contact Support

    If you want to contact support directly, select your product from the right hand side of this page.

    Remote support

    We can fix a majority of problems just by connecting to your Access software remotely.

    The department

    See how we structure our Support teams to offer the fastest and most appropriate resolutions for you.


  • Our commitment to you

    Our mission is to drive a customer orientated culture throughout our business.

    • Measurement and management of customer satisfaction
    • Promoting and developing user forums and communities for Access users
    • Undertaking interviews with customers
    • Assisting with disputes
    • Liaising with your accounts managers and support to provide a first class service to you

    Useful links

    You may find some of our bookmarked links useful.

    Meet the team

    Want to put a face to the voice? Come and see us »

    Feedback/complaint form

    We encourage all feedback, the good and the bad. If you have a complaint we'd like to know and try to resolve it for you.

    Contact Customer Services

    Contact us via email or telephone 01206 321320.


  • ReportShare is Coming!

    We are pleased to tell you that ReportShare is being launched shortly - an interactive community where Access customers can download and share Crystal reports - at no cost! We've listened to your feedback and  the clear message from our customers is that there is a need for value-added reporting for your Access software.  You'll be able to browse over 50 reports from the following products: Dimensions, Supply Chain, FocalPoint and Asset Manager - with more to come.

    Download and rate them, comment and share  with your colleagues. You can even share your own reports and receive feedback. Watch this space!

    Payroll year end

    You can now download your new Payroll software and if you are a SelectPay customer you can simply update your software this year by downloading a service pack. Need help? - just visit our end of year help section for everything you need to know.

    We regret to advise that we have discovered some P60 issues with our new versions of Payroll find out more here

    Technology Announcement

    Potential Future Issues with Internet Explorer and Silverlight read on »




See CMC demo

Call Management Centre

Watch a video on how to make an enquiry, track its progress, check outstanding issues and review past enquiries.
Download video (or right-click, Save As) »
Download a guide »


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